Cavendish Home Care Ltd

7A Lintonville Terrace, Ashington NE63 9UN
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9.3 15 Reviews
  • Cavendish Home Care Ltd, Ashington
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Care Provided by Cavendish Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cavendish Home Care Ltd
  • Person in charge
  • Lynette Simpson (Registered Manager)

Funding & Fees Guide for Cavendish Home Care Ltd

  • Prices

  • From £25.00 per hour

  • Fees are always dependant on the level of care required. Please enquire
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Cavendish Home Care Ltd Reviews (15)

9.3

Cavendish Home Care Ltd has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years. Over all time Cavendish Home Care Ltd has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 0
  • 0

Date Published

15
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0
5
10

Review from Sarah M (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was well looked after by all the carers who visited her, they were friendly, she knew them all and recognised them all. They helped her with medication and self-care and occasionally popped to the shop for the odd pint of milk or loaf of bread when I couldn’t get down there, I’d recommend them
to anyone and hope if I need them again they’d have a space available as I know my mam and me wouldn’t want anyone else.

Reply from lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for the review. You know where we are if needed. We all miss Mum and hope she is well.


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Review from E G (Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For most of my working life, I have worked towards helping to protect the most vulnerable in society. Therefore, it came as quite a surprise to me, when owing to a most unfortunate accident, I found myself for the first time most vulnerable and needful myself. Following being in hospital, I was fortunate
enough to be offered home care from Cavendish. I have found the most precious attributes offered by the service, namely respect, understanding, dignity, support, kindness and a feeling of comfort in the carers and company. Cavendish and their values perfectly have helped me through some extremely different times. My initial feeling of vulnerability was soon assuaged and I thank Cavendish for following through with an excellent mission statement.

Reply from lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for your review. I am very pleased that you felt we met all your needs, especially your dignity and the fact that you were able to find some level of comfort. Again, thank you.


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Review from A C (Wife of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring and friendly management and staff, would definitely use again if I ever need the help and support in the future. Thank you to all of you for all of your care and support over the last few months.

Reply from lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for your review. The staff and I wish you and your family the best of luck for the future.


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Review from P H (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum receives is excellent, all staff are very patient and friendly and I am ensured that she is receiving the best care possible.
Since coming out of hospital, she has needed their care and support throughout and they have always been there to assist with her needs.
The management are always
there if I need anything and ensure they can help her in any possible way.

Reply from lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for the lovely feedback, we will always support you.


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Review from S M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Mam's care was good, any issues we had were promptly sorted to our satisfaction by the team.
It could have been improved by having the same carers throughout, therefore forming a better rapport and understanding of the client's needs.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you for your review. We have taken on board your comments.


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Review from Anne J (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience using home care. I could not manage without this superb and quality team. They have supported me 100% as well as the care and patience shown to my mother; they really are an extended part of our family, completely reliable, knowledgeable and professional in all they do. Having
seen first-hand how lovely they are with my mother, I know she is in safe hands. Cannot fault the home care service the team provides, and they are always just a phone call away, giving me guidance and assistance when I dont know who to reach out to. Highly recommend it to anyone needing home care support for their loved ones.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for the review. You know where we are when needed.


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Review from H W (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to unforeseen circumstances, we needed to get some emergency care in place for my elderly parents.
I rang the manager and within an hour she had this all sorted.
The two girls have been a godsend and absolutely done the best job they could.
I live 130 miles away and will never stop worrying
but just the reassurance that they could come, no endless phone calls.
Quality service and very professional!
Thank you to the manager and team.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you very much for your comments and review. It is very much appreciated.


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Review from Ken B (Husband of Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service - if you could keep the same teams.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you for your review. Due to the current climate with Covid-19, it is sometimes a struggle to keep the same teams when carers go off sick with symptoms. Kind regards, Lynette.


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Review from L T (Husband of Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff who have attended my wife have been courteous, considerate and kind, acting in a professional manner and treating my wife with dignity.
I can find no fault in their conduct and am relieved, pleased and more than satisfied with the work they undertake.
They have all shown a desire
to complete their tasks with the kindest regards to my wife.
Thank you all very much.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you for your feedback and review of our services. It has been an absolute pleasure. Kind regards, Lynette.


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Review from J O (Son of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from the team that attend to my dad. Very friendly, polite but professional. Nothing seems to be too much trouble and always listening to what he would like them to do to help him. They always have their PPE (personal protective equipment) on before entering the property. My dad is
terminally ill and having this care in place in his home makes the time he has left more comfortable.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for your views. We are more than happy to support your family in all aspects.


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Review from Colin M (Son of Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her staff have been outstanding in the care of my Mam, helpful and caring. The Manger has gone above and beyond in keeping her on the books so to speak whilst my mam has gone into respite where there is a possibility of her going home in the near future resulting in her continuing care
if required.

Reply from lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for your kind words and we look forward to working with mum again in the near future. Any queries you may have you know where we are.


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Review from Jill T (Daughter of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavendish Home Care have been taking care of my mam's needs for over a year now. They are a family run business and the staff are always very professional and friendly. The management are always on hand and very approachable and the family have been kept well informed of any issues that arise. Needless
to say, my mam and I feel reassured that she is receiving all the care and support she needs.

Reply from lynette Sinpson, Director at Cavendish Home Care Ltd

Thank you so much for your comments. It is appreciated and I hope Mam continues to improve in her health and hopefully we see her soon. Take care.


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Review from Sandra D (Wife of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavendish Home Carers are always very friendly, polite and provide excellent care. They respect him and help him with all his needs.
The carers usually arrive on time, but if they are likely to be a little bit late, they ring to let us know.
If I need to cancel a visit, I ring the office and speak
to someone who is always helpful and understanding.
I cannot thank them enough and I certainly couldn't manage without their help.

Reply from lynette Sinpson, Director at Cavendish Home Care Ltd

Thank you, Sandra, it is a pleasure to work with your husband and you, his wife, and his family. I have known you all now for some time and we appreciate your comments.


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Review from William H (Brother of Client) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff enough, they made my sister's last days very comfortable and peaceful. To be honest I do not know what I would have done without them. To all the staff please accept my best wishes and a very big thank you.

Reply from Lynette Simpson, Director at Cavendish Home Care Ltd

Thank you so much for your comments. It was an absoulte pleasure to be able to support you both.


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Review from Heather S (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault any of the staff or management. The carers are really good, they are all excellent and there are no short cuts with them. I can't do without them. The only excellent I didn't give is because I don't like paying, it has nothing to do with the company or the people - just me.

Reply from Lynette Sinpson, Director at Cavendish Home Care Ltd

Thank you very much for your comments, we are always here to support you and your husband, Lynette.


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Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Cavendish Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Cavendish Home Care Ltd is calculated as follows: ( (24 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cavendish Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Cavendish Home Care Ltd

What Type of Services does Cavendish Home Care Ltd offer?

Cavendish Home Care Ltd offers Home Care.

How many Carers does Cavendish Home Care Ltd employ?

Cavendish Home Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cavendish Home Care Ltd to verify any information. View our terms and conditions. Cavendish Home Care Ltd has a Basic Service – more info.