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Sienna Home Care Ltd has a Review Score of 9.9 (9.949) out of 10, based on 20 reviews in the last 2 years. Over all time Sienna Home Care Ltd has 23 reviews.
Review from Carol D (Daughter of Client) published on 20 March 2025
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Overall Experience
5.0 out of 5
Reply from Emma Parsons, Manager at Sienna Home Care Ltd
Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your mum feels at ease with our carers and that you and your family have complete trust in the care we provide. Supporting families and ensuring our clients feel valued, safe, and respected is at the heart of everything we do, and knowing we've exceeded your expectations is incredibly rewarding.We are especially touched by your recognition of one of our carers who has gone above and beyond - we will make sure to pass along your gratitude. Thank you for trusting Sienna Home Care; it is an absolute privilege to care for your mum!
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Review from T V (Grandson of Client) published on 6 March 2025
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5.0 out of 5
Reply from Emma Parsons, Manager at Sienna Home Care Ltd
Thank you so much for your kind words! It was truly a privilege to care for your grandmother, and I'm so grateful for the trust you placed in us. Providing compassionate, person centred care is at the heart of everything we do, and your feedback means the world to us!
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Review from Angela W (Wife of Client) published on 5 March 2025
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5.0 out of 5
Reply from Emma Goodall, Director at Sienna Home Care Ltd
Thank you for your lovely review! We are so happy to hear that you are pleased with the care we provide for your husband. Knowing that it helps relieve some of the pressure means so much to us. It's truly a pleasure caring for your husband, and we appreciate the trust you have placed in our team.
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Review from Julie T (Daughter of Client) published on 21 January 2025
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5.0 out of 5
Reply from Emma Goodall, Director at Sienna Home Care Ltd
Thank you for your lovely review. We are so glad to hear that Mum is happy with the care she's receiving and that the team at Sienna Home Care has been able to build such a positive relationship. It's wonderful to know her needs are being met, and we truly value the trust you've placed in us.
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Review from A P (Daughter of Client) published on 1 May 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you for leaving us such a lovely review. We are so pleased you are happy with the service we provide for your Mum. It is always nice to receive such positive feedback, I will ensure I pass on your compliments to the rest of the team.
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Review from C V (Son of Client) published on 25 April 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you for taking the time to leave us such a lovely review, we are pleased to hear Mum has settled in and now enjoys having the carers, and we have been able to make a positive impact. I will pass your compliments on to the rest of the team.
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Review from J H (Daughter of Client) published on 23 April 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for leaving us such a lovely review, It was a pleasure to be able to support your Mum and she will be greatly missed by us all. A beautiful lady inside and out! I will pass your lovely compliments and feedback on to the rest of the team.
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Review from John S (Son of Client) published on 23 April 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for taking the time to send us such a lovely review, we are always pleased to hear that we are making a positive difference, and It is always nice to receive such lovely feedback. It is a pleasure to be able to support Dad and I will pass your compliments on to the rest of the team!
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Review from Jill D (Daughter of Client) published on 23 April 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for leaving us such a lovely review, we are so glad to hear you are happy with the care and support we are providing for your father. It is always nice to receive such lovely positive feedback. I will pass your compliments and feedback on to the rest of the team!
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Review from Helen G (Daughter of Client) published on 22 April 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we provide for your mother. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team!
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Review from Carole M (Daughter of Client) published on 21 March 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you for taking the time to leave us such a lovely review. We are saddened at the news of your wonderful mum's passing. She was so much fun to be around always getting the carers to sing and dance with her in her bedroom. Her stories lightened our day and her constant determination, that nothing would ever beat her was infectious. Your mum was one of a kind and I know I can talk for the whole team when I say she will be missed greatly by us all. There will never be another like her.
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Review from S T (Daughter of Client) published on 26 February 2024
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your father. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team!
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Review from Eddie C (Client) assisted by family/friend published on 14 February 2024
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4.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we are providing. It is always nice to receive such lovely feedback. I will pass your compliments and feedback on to the rest of the team!
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Review from Barry G (Client) published on 8 February 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Dear Barry, thank you so much for taking the time to send us such a lovely review. We are so glad to hear you are happy with the care we have provided. It is always nice to receive such lovely feedback.
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Review from J N (Daughter of Client) published on 29 November 2023
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Thank you so much for your lovely review; we are so pleased to be able to make a difference to your father. It is always a pleasure supporting him, as providing excellent care is what we strive for, and it's lovely to receive such wonderful feedback.
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Review from Theresa F (Daughter of Client) published on 12 May 2023
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5.0 out of 5
Reply from Emma Goodall, -Director at Sienna Home Care Ltd
Dear Theresa, thank you so much for your lovely review, we are so pleased to hear that you are happy with the care and support we provide for your mum and also that you too are happy. It is a pleasure supporting Mum and so nice to receive such positive feedback, I will make sure it is passed on to the rest of the team.
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Review from P C (Client) published on 12 April 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Emma Goodall, Director at Sienna Home Care Ltd
Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care you are receiving. It is always nice to receive such lovely feedback. I will pass your compliments on.
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Review from George S (Client) published on 12 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emma Goodall, Director at Sienna Home Care Ltd
Dear George, thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided. It is always nice to receive such lovely feedback.
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Review from Susan S (Daughter of Client) published on 12 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emma Goodall, Director at Sienna Home Care Ltd
Dear Susan, thank you for your kind words. We are so pleased we made a difference to your father and your family, we feel privileged to have been able to provide your father's care.
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Review from Andrew V (Husband of Client) published on 31 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emma Goodall, Director at Sienna Home Care Ltd
Dear Andrew, thank you for your review. Caring for your wife is a privilege and a pleasure and we are so glad to hear we make a difference to her life! Providing excellent care is what we strive for and it's lovely to receive such wonderful feedback for the care staff.
Thank you.
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The Review Score of 9.9 (9.949) out of 10 for Sienna Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.949 for Sienna Home Care Ltd is calculated as follows: ( (112 Excellents x 5) + (6 Goods x 4) ) ÷ 118 Ratings = 4.949
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Sienna Home Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 May 2023
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Job Title: Directors
Joined: 2019
Founded in 2019 by a dedicated husband and wife team, our care company was born out of a shared passion for transforming the perception of care services. As directors, we were driven by a desire to challenge the negative stigma often portrayed in the news and to redefine what quality care truly means. Our mission is to create a compassionate, professional, and person-centred approach, ensuring every individual feels valued, respected, and cared for in the way they deserve. Together, we are committed to raising standards and showcasing the positive impact care can have on people’s lives. Our company, Sienna Home Care is named after our daughter, whose name inspires everything we stand for. The name "Sienna" represents warmth, strength, and a natural, nurturing spirit – qualities that are at the heart of our care philosophy. Just as we cherish and care for our own family, we strive to extend that same level of compassion and dedication to every individual we support. For us, Sienna is more than a name; it’s a symbol of love, integrity, and the belief that everyone deserves exceptional care
Job Title: Registered Manager
Joined: 2019
My care journey began in 2005 in childcare as a nanny where I gained my Level 2 and 3 in Health and Social Care, but I later transitioned to adult care, driven by a deeply personal connection. My passion for supporting older adults grew whilst caring for my beloved Nan, who had Dementia. I spent my evenings with her, helping my mum, who was her primary carer, and those moments inspired my commitment to providing dignified, compassionate care. I am a Level 5 qualified professional in Leadership and Management in Adult Care, Level 3 in Safeguarding, and FREDA champion, and I am also a certified trainer in medication administration and first aid for Sienna Home Care. I am proud to combine my expertise and empathy to ensure the highest standards of care and feel I bring a wealth of experience and heartfelt passion to my role as a Registered Manager.
Job Title: Care Manager
Joined: 2021
I began my journey into care at 18, inspired by a personal experience during a stay in a hospital where the staff’s compassion and dedication motivated me to pursue a career in helping others. Starting as a carer, I worked my way up over 11 years, taking on roles as a senior carer, coordinator, and now Care Manager. Along the way, I achieved my Levels 2 and 3 in Health and Social Care Level 5 NVQ in Leadership and Management in Adult Care and Level 3 in Safeguarding. I am the Manual Handling trainer for Sienna Home Care and I am also proud to be a Health and Well Being Champion for both staff and clients, promoting physical and mental wellness through supportive initiatives, resources, and open communication. My passion lies in improving outcomes for the people we support, ensuring they receive the highest quality of care and live with dignity, independence, and a sense of well-being
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