Sienna Home Care Ltd

17 High Street, Eastleigh SO50 5LF
Submit a Review
9.9 23 Reviews
  • Sienna Home Care Ltd, Eastleigh
Sienna Home Care Ltd is a trusted provider of domiciliary and live-in care services, dedicated to empowering individuals to maintain their independence and quality of life in the comfort of their own homes. Offering a fully bespoke approach to care, Sienna Home Care Ltd provides tailored solutions that meet the unique needs of each client, whether through short 30-minute visits or 24-hour live-in support.

With a commitment to compassion and excellence, Sienna Home Care Ltd delivers a wide range of services designed to enhance well-being and promote dignity. From assistance with daily living tasks to specialised dementia care, every service is delivered by highly trained and experienced Care Assistants who are supported through ongoing professional development to ensure the highest standards of care.

As a privately family-owned company, Sienna Home Care Ltd takes pride in its personalised approach, working closely with individuals and families to create care plans that respect their preferences and lifestyle that allows individuals to remain in their own homes, surrounded by familiar comforts. Rooted in the heart of the community, the company combines local expertise with a genuine passion for enhancing lives, offering not only practical support but also companionship and emotional support.

Care Provided by Sienna Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sienna Home Care Ltd
  • Person in charge
  • Emma Goodall (Registered Manager)

Funding & Fees Guide for Sienna Home Care Ltd

  • Prices
  • Hourly Care from £35
    Live In Care from £1700
    Overnight Awake £270
    Asleep £220


  • Free care assessments and no obligation home visits to discuss your requirements. Fees are dependent on personal circumstances.


Total of 23, showing 21-23
9.9

Sienna Home Care Ltd has a Review Score of 9.9 (9.949) out of 10, based on 20 reviews in the last 2 years. Over all time Sienna Home Care Ltd has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
  • 0
  • 0

Date Published

23
4
11
20
3
Overall Experience  Overall Experience 5.0 out of 5

We required care for my father-in-law. The company was efficient, flexible and very caring. They did their best to find carers available to suit the times we needed and worked hard to find extra care at short notice when it was required. We were always informed of any issues of delays and knew we could
rely on all members of the team. The carers always made sure that my father-in-law was looked after and engaged in conversations which interested him. They often encouraged him to get up and out, which was not always easy! If we had any questions or needed some advice, there was always someone on the end of the phone or email offering support. We knew we were leaving him in safe hands. All members of the team were chatty and very positive. They were incredibly patient and caring and did a great job caring for my father-in-law, even in a busy family home. Thank you for all your hard work. We all really appreciate what you have done for our family.

Reply from Emma Goodall, -Director at Sienna Home Care Ltd

It was lovely to support your father in law, and we wish you all the best in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has been fiercely independent for many years. The decision to involve strangers in her care was not taken lightly. However, from the first point of contact and throughout I have been reassured and heartened by the kindness, care and professionalism shown by all concerned. Every effort was
made to afford her dignity and respect. I would not hesitate to recommend the services of this company.

Reply from Team, Sienna Home Care at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your mother. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from day one.

Reply from Emma Goodall, Director at Sienna Home Care Ltd

Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your wife. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Sienna Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Sienna Home Care Ltd is calculated as follows: ( (112 Excellents x 5) + (6 Goods x 4) ) ÷ 118 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sienna Home Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (3)

Andy and Emma

Andy and Emma Goodall

Job Title: Directors

Joined: 2019

Founded in 2019 by a dedicated husband and wife team, our care company was born out of a shared passion for transforming the perception of care services. As directors, we were driven by a desire to challenge the negative stigma often portrayed in the news and to redefine what quality care truly means. Our mission is to create a compassionate, professional, and person-centred approach, ensuring every individual feels valued, respected, and cared for in the way they deserve. Together, we are committed to raising standards and showcasing the positive impact care can have on people’s lives. Our company, Sienna Home Care is named after our daughter, whose name inspires everything we stand for. The name "Sienna" represents warmth, strength, and a natural, nurturing spirit – qualities that are at the heart of our care philosophy. Just as we cherish and care for our own family, we strive to extend that same level of compassion and dedication to every individual we support. For us, Sienna is more than a name; it’s a symbol of love, integrity, and the belief that everyone deserves exceptional care


Emma

Emma Goodall

Job Title: Registered Manager

Joined: 2019

My care journey began in 2005 in childcare as a nanny where I gained my Level 2 and 3 in Health and Social Care, but I later transitioned to adult care, driven by a deeply personal connection. My passion for supporting older adults grew whilst caring for my beloved Nan, who had Dementia. I spent my evenings with her, helping my mum, who was her primary carer, and those moments inspired my commitment to providing dignified, compassionate care. I am a Level 5 qualified professional in Leadership and Management in Adult Care, Level 3 in Safeguarding, and FREDA champion, and I am also a certified trainer in medication administration and first aid for Sienna Home Care. I am proud to combine my expertise and empathy to ensure the highest standards of care and feel I bring a wealth of experience and heartfelt passion to my role as a Registered Manager.


Emma

Emma Parsons

Job Title: Care Manager

Joined: 2021

I began my journey into care at 18, inspired by a personal experience during a stay in a hospital where the staff’s compassion and dedication motivated me to pursue a career in helping others. Starting as a carer, I worked my way up over 11 years, taking on roles as a senior carer, coordinator, and now Care Manager. Along the way, I achieved my Levels 2 and 3 in Health and Social Care Level 5 NVQ in Leadership and Management in Adult Care and Level 3 in Safeguarding. I am the Manual Handling trainer for Sienna Home Care and I am also proud to be a Health and Well Being Champion for both staff and clients, promoting physical and mental wellness through supportive initiatives, resources, and open communication. My passion lies in improving outcomes for the people we support, ensuring they receive the highest quality of care and live with dignity, independence, and a sense of well-being