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Sienna Home Care Ltd has a Review Score of 9.9 (9.949) out of 10, based on 20 reviews in the last 2 years. Over all time Sienna Home Care Ltd has 23 reviews.
Review from Natalie D (Daughter-in-law of Client) published on 29 December 2022
Submitted via Website •
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Reply from Emma Goodall, -Director at Sienna Home Care Ltd
It was lovely to support your father in law, and we wish you all the best in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V F (Daughter of Client) published on 19 October 2022
Submitted via Postal Card •
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Reply from Team, Sienna Home Care at Sienna Home Care Ltd
Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your mother. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Husband of Client) published on 12 August 2022
Submitted via Postal Card •
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Reply from Emma Goodall, Director at Sienna Home Care Ltd
Thank you so much for taking the time to send us a lovely review, we are so glad to hear you are happy with the care we have provided for your wife. It is always nice to receive such lovely feedback. I will pass your compliments on to the rest of the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.949) out of 10 for Sienna Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.949 for Sienna Home Care Ltd is calculated as follows: ( (112 Excellents x 5) + (6 Goods x 4) ) ÷ 118 Ratings = 4.949
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Sienna Home Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 May 2023
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Job Title: Directors
Joined: 2019
Founded in 2019 by a dedicated husband and wife team, our care company was born out of a shared passion for transforming the perception of care services. As directors, we were driven by a desire to challenge the negative stigma often portrayed in the news and to redefine what quality care truly means. Our mission is to create a compassionate, professional, and person-centred approach, ensuring every individual feels valued, respected, and cared for in the way they deserve. Together, we are committed to raising standards and showcasing the positive impact care can have on people’s lives. Our company, Sienna Home Care is named after our daughter, whose name inspires everything we stand for. The name "Sienna" represents warmth, strength, and a natural, nurturing spirit – qualities that are at the heart of our care philosophy. Just as we cherish and care for our own family, we strive to extend that same level of compassion and dedication to every individual we support. For us, Sienna is more than a name; it’s a symbol of love, integrity, and the belief that everyone deserves exceptional care
Job Title: Registered Manager
Joined: 2019
My care journey began in 2005 in childcare as a nanny where I gained my Level 2 and 3 in Health and Social Care, but I later transitioned to adult care, driven by a deeply personal connection. My passion for supporting older adults grew whilst caring for my beloved Nan, who had Dementia. I spent my evenings with her, helping my mum, who was her primary carer, and those moments inspired my commitment to providing dignified, compassionate care. I am a Level 5 qualified professional in Leadership and Management in Adult Care, Level 3 in Safeguarding, and FREDA champion, and I am also a certified trainer in medication administration and first aid for Sienna Home Care. I am proud to combine my expertise and empathy to ensure the highest standards of care and feel I bring a wealth of experience and heartfelt passion to my role as a Registered Manager.
Job Title: Care Manager
Joined: 2021
I began my journey into care at 18, inspired by a personal experience during a stay in a hospital where the staff’s compassion and dedication motivated me to pursue a career in helping others. Starting as a carer, I worked my way up over 11 years, taking on roles as a senior carer, coordinator, and now Care Manager. Along the way, I achieved my Levels 2 and 3 in Health and Social Care Level 5 NVQ in Leadership and Management in Adult Care and Level 3 in Safeguarding. I am the Manual Handling trainer for Sienna Home Care and I am also proud to be a Health and Well Being Champion for both staff and clients, promoting physical and mental wellness through supportive initiatives, resources, and open communication. My passion lies in improving outcomes for the people we support, ensuring they receive the highest quality of care and live with dignity, independence, and a sense of well-being
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