Care Quality Services West Oxfordshire

4&5 Ramilles House, Black Bourton Road, Carterton OX18 3DW
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9.7 7 Reviews
  • Care Quality Services West Oxfordshire, Carterton
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Care Provided by Care Quality Services West Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Peach (Registered Manager)

Funding & Fees Guide for Care Quality Services West Oxfordshire

  • Prices

  • From £35.42 per hour

  • Contact to find out more
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Care Quality Services West Oxfordshire Reviews (7)

9.7

Care Quality Services West Oxfordshire has a Review Score of 9.7 (9.675) out of 10, based on 7 reviews in the last 2 years. Over all time Care Quality Services West Oxfordshire has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
0
2
7
0

Review from G J (Daughter of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are first class, nothing is too much trouble and they are always available to offer help and advice. In addition, when my mother has had a problem, one of them has always come out when notified, whatever the time of day or night, never leaving my mother on her own when something
has occurred.
The care, support, and advice have been amazing and we would highly recommend them without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amy B (Wife of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been supported by our local branch of Oxford (CQS) for many years now and as his needs have changed they have been there to help along the way.
We both feel very thankful to have the support of the wonderful staff, who we feel are part of the family. Not only do they support him but
also myself. I know that he is in safe hands.
I/we feel in control of his care, which has a normal weekly routine but is flexible if more or less care is needed on certain days.
Staff go above and beyond to ensure his care needs are met.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Niece of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service you provide. My uncle enjoys their visits and has a good chat with them and he looks forward to seeing them at least twice a week.
If I have any problems or any concerns, I just phone the agency and they sort it out for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz F (Sister of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been supported by Allied Healthcare for a long time. She has complex care needs - both physically and emotionally and her circumstances fluctuate considerably. The service has developed and improved over time. Allied have proven adaptable to her needs and strive to be person centred. They
aim to be flexible and responsive within the constraints of the organisation.
The current manager of the service has been exceptional in seeking to provide a high quality, reliable and holistic service with high standards of care. The current care plan is highly individual and comprehensive.
The service provided is not always perfect but feedback is valued and considered. As a family member whose sister is very vulnerable I value being able to contact the agency and know that any concerns can be raised and will be addressed. We have an open and honest dialogue where differences of opinion can be freely articulated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is professional, kind and caring, brightening up a person's day, and nothing is a problem. If we need help and advice, it’s always on hand. The office staff and carers go above and beyond to help. The managers always listen. Many thanks.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Brett P (Grandson of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allied Carterton have been caring for my nan for 3 years now, currently on a 40-hour basis (since November 2020). Nan has some mental health issues and can present frequent challenges to the team but they have been excellent, showing lots of patience, great communication and very flexible. Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacki D (Power of Attorney of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allied Healthcare continue to provide amazing care for my 92-year-old housebound godmother. She has complex needs including dementia and the team now visit multiple times a day. The communication and reliability is always excellent and Allied are quick to identify and respond to any changes required,
however small. My godmother has always wanted to maintain her independence and with Allied’s help we have been able to give her the support she needs to stay in her own home for as long as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Care Quality Services West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Care Quality Services West Oxfordshire is calculated as follows: ( (39 Excellents x 5) + (1 Goods x 4) ) ÷ 40 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Quality Services West Oxfordshire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Care Quality Services West Oxfordshire

What Type of Services does Care Quality Services West Oxfordshire offer?

Care Quality Services West Oxfordshire offers Home Care.

How many Carers does Care Quality Services West Oxfordshire employ?

Care Quality Services West Oxfordshire employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Quality Services West Oxfordshire to verify any information. View our terms and conditions. Care Quality Services West Oxfordshire has a Basic Service – more info.