Domicare Ltd

Unit 7 Investment House, 28 Queens Road, Weybridge KT13 9UT
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9.7 8 Reviews
  • Domicare Ltd, Weybridge
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Care Provided by Domicare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Domicare Ltd
  • Person in charge
  • Monica Copacel (Manager)

Funding & Fees Guide for Domicare Ltd

  • Prices

  • Fees start from £32.50 per hour and are based on the level of support required

  • Fees are revised yearly
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Domicare Ltd Reviews (8)

9.7

Domicare Ltd has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Domicare Ltd has 8 reviews.

Overall Experience

  • 8
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Date Published

8
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7
1

Review from Desiree C (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Domicare enough. When my father got knocked down by a car, the Manager reached out to me. It was the best thing that could've happened. As I live and work in London, I couldn't help, and looking up carers was a daunting prospect. I instantly felt a warmth and trust from her. Her care
for my father, was second to none. She helped mornings and nights, showering, dressing him and helping with medicine. She did the washing up and getting him into bed.


She went above and beyond, even getting a key safe installed and lending a mobility getting the help and attention. She managed to cope with his foibles and frustrations. She coped very well when she found him on the floor, keeping him warm and comfortable while waiting for the ambulance. A very caring, trustworthy lovely person.


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Review from J M (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Domicare is an excellent care agency. The manager has gone above and beyond in her capacity. I work quite a distance from where my mother lives and the Manager has stepped in a couple of times when there have been emergencies. The care delivered is person centred with a focus on building and maintaining
skills. This has been so important to ensure my mother can stay independent as possible. When my mother had a sudden decline and the Manager liaised with the social care team to ensure my mother got the equipment she needed. It is very reassuring to have a company that ensures my mother is safe, happy and has a great quality of life.

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Review from R H (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager stepped in at very short notice to help with my mother following a hospital visit. This really helped with my mother's transition back home and with medication and independence. I would definitely engage her again.

Reply from Monica Copacel, Manager at Domicare Ltd

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our domiciliary care services. Our team is dedicated to providing the highest level of care, and it's rewarding to know that we've made a difference in your life. We appreciate your support and look forward to continuing to serve you and your loved ones.


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Review from Mark O (Son of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother had a stroke and largely lost the capacity to look after herself, it was a desperate situation given that I live in Ecuador, I am my mother's only living relative, and she flatly refused to leave her home. When I was eventually referred to Domicare, it was a huge weight lifted from my
shoulders because the manager is extremely knowledgeable and proactive and was able to advise me exactly what sort of care my mother would need. She even brought up several 'must do' safety issues regarding the house and acted on my behalf to resolve those when I had to return to Ecuador. As for the day-to-day care she provides, she is a deeply empathetic and loving person as well as possessing seemingly boundless patience when dealing with my mother's increasing dementia. She always keeps me informed, nothing is too much for her, she is always going above and beyond, and I cannot recommend Domicare highly enough.

Reply from Monica Copacel, Manager at Domicare Ltd

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our domiciliary care services. Our team is dedicated to providing the highest level of care, and it's rewarding to know that we've made a difference in your life.


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Management

Treated with Dignity

Value for Money

Review from Janet D (Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A staff member at Domicare became my carer following a stay in hospital, initially visiting four times a day. She has been excellent, providing help ranging from getting me up in the morning, helping with washing, reminding me to take my medication and support during my convalescence. She is efficient,
reliable and kind, doing extra small gestures that have made my life more comfortable. Thanks to her care I can now live independently. I am very appreciative of all the help she has given me.

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Review from M J (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has been exceptional. Domicare have been extremely accommodating and flexible to our needs, and have gone the extra mile to continually support the independence of my family member.
The service has greatly reduced worry and pressure on the family, and has been a source of reassurance,
in knowing that we are in good hands.
Thank you!

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Review from R C (Wife of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Domicare offers an excellent, person centred service.
As we always had the same carer, she is also the manager, for 3 years my husband and her built a very trusting and friendly relationship. She was always punctual and offered a high standard of care, compassion and kindness.
Over the 3 years of
night care she was proactive, knowledgeable and incredibly helpful in dealing with any kind of situation. I still feel amazingly lucky to have found her, as we couldn't have done without her.
She has the confidence to deal with emergencies in a very professional way.
The care we received from Domicare was exemplary and I am very happy to recommend them to any potential client or friends.

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Review from Celia A (Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is exceptional. I was lucky to find her and she has been a godsend to me in caring for my sick husband. Although she is occasionally late this is because she has so many commitments and it is no problem. However, she is extremely reliable and has never missed any of her three visits a day.
She is very sensible and observes and says when something needs to be dealt with, bought, etc. In fact, on occasion, she has ordered goods online herself, and even shopped, to save me the trouble. One of her character traits is that she is very positive and this has been good for me and for my husband.
I am very grateful to have had Domicare for the past ten weeks or so.

Reply from Monica Copacel, Manager at Domicare Ltd

Thank you for your kind words! It has been a pleasure to support you and your husband.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Domicare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Domicare Ltd is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Domicare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Domicare Ltd

What Type of Services does Domicare Ltd offer?

Domicare Ltd offers Home Care.

How many Carers does Domicare Ltd employ?

Domicare Ltd employs 1 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Domicare Ltd to verify any information. View our terms and conditions. Domicare Ltd has a Basic Service – more info.