Kwikfix Recruitment Services Ltd

42 Second Drove, Peterborough PE1 5XA
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9.3 20 Reviews
  • Kwikfix Recruitment Services Ltd, Peterborough
Kwikfix Recruitment Services Ltd provides a highly personalised and person-centred service to ensure people with care needs are able to continue living fulfilling lives in their own homes.

In addition to providing healthcare staffing solutions, Kwikfix offers a range of home care services, including domiciliary care, learning disability and autism support, dementia support, live-in care as well as personal assistants.

Kwikfix provides balanced care through a holistic approach, promoting a healthy mind, body and spirit.

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Care Provided by Kwikfix Recruitment Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carole Kariuki (Manager)

Funding & Fees Guide for Kwikfix Recruitment Services Ltd

  • Prices

  • Starting from £19.30 per hour

Kwikfix Recruitment Services Ltd Reviews (20)

9.3

Kwikfix Recruitment Services Ltd has a Review Score of 9.3 (9.324) out of 10, based on 12 reviews in the last 2 years. Over all time Kwikfix Recruitment Services Ltd has 20 reviews.

Overall Experience

  • 9
  • 5
  • 0
  • 2
  • 4

Date Published

20
4
9
12
8

Review from M S (Daughter of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is good.
Communication requires to be looked into.
Carers always complaining about their wages not being paid on time, this affects their work.
Spot checks and reviews are not carried out on a regular basis, unless reminded.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for the review. We shall endeavour to do continuously improve our care service.


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Review from Richard G (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Office staff could do better in letting clients know if carers are running late.

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Review from Susan D (Client) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are wonderful, kind and verr caring, I cannot find fault with them. They treat me with respect and I have never felt uncomfortable or uneasy, that is important to me.

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Review from Matthew B (Son of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers are always in a rush and ask to leave early regularly and can be argumentative. Seems they are more interested in getting the job done as quickly as possible and asking to leave early rather than providing my mum with the care needed. Damage to my mums property. The carpet has been damaged. The
toilet was blocked and left by carers. Around my mum's bed, there is damage to the walls. General lack of care for my mum's property. Food served to mum is sometimes prepared incorrectly or given to her cold and even once frozen. Washing up by the carers is inadequate. Knife and forks tend to not have been cleaned correctly and need to be rewashed. Carers don't tidy up after themselves. Leave messy work surfaces. Not disposing of rubbish correctly. Safety lock has been left open with code on show a few times now. The biggest issue with the carers from this company is that they are in a rush to get in and out and ask to leave early. This leads to the carers making mistakes and not providing the proper care needed.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for taking the time to share your concerns. We're deeply sorry to hear about the experiences you've described, and we take your feedback very seriously. The issues you've raised, particularly around rushing, inadequate care, and damage to property, as you are aware we have had several meetings to resolve this issues and there has been a follow up where we have been working towards resolving all concerns raised.


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Review from Maurice R (Next of Kin) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always there to help you and give you good advice on what to do. I like that you can contact someone for help 24 hours a day and 7 days a week.

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Review from Paul Q (Father of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a good opinion of all carers who attend. They all work to the very best of their abilities and always with respect and care.

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Review from Deborah G (Granddaughter of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers team at Kwikfix Recruitment Service Ltd provide my grandmother and I a professional quality care service on a daily basis.
They have proven to constantly at times have gone above and beyond to ensure outstanding support.
They are always presentable, very friendly and engage
well in communication and conversation; ultimately giving us a pleasurable, satisfying and comfortable experience and genuine dedication to ensure our needs are met.

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Review from Melanie A (Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with company, staff very helpful.
Just one thing, I wish you would not send in carers that are very nervous of dogs, I have two cockapoos.
My 9-year-old is not very bouncy. So gentle. My 6-year-old is very playful, they both would not hurt anyone.

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Review from Lindsey S (Client) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory, overall staff Lovely however communication could be better !and cars not breaking down everybody knows what I think I am always honest in my opinion we get there some days can be very frustrating .because staff don't always understand on communication level but we get around it
And
stuff transportation cars offer breakdown often don't get phone by headquarters .plus if drivers are stuck in traffic also the staff would say we were late because of the traffic always traffic on the road .anyway. Think that what I meant by management issues.

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Review from K G (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Listened to everything we said and acted on them. Was helpful and informative.

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Review from E B (Wife of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always cheerful and treat my husband with respect, even though he has little communication skills they still speak to him.
Management support could be improved to both client and carers. Don't think it's right we should have to phone to ask where carers are when 2 hours late due to vehicle problems,
especially when carers reported issue and asked office to advice clients.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for your feedback. We shall take note and do better in management. We shall endeavour to ensure there is prompt communication early enough in case of a lateness or an untowardly event.


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Review from C H (Husband of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am my wife's 24/7 carer, and unexpectedly admitted to hospital, at short notice.
A carer from Kwikfix Recruitment Services became my wife's 24-hour live-in carer.
Her service, kindness, empathy and hard work, in understanding my wife's needs is exemplary and hugely reassuring.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

We are glad that we are of service. Thank you for your kind words.


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Review from M R (Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The young lady who visited me yesterday was keen to offer a good service, however, she was over-eager to give me advice rather than do her job!
I felt humiliated by her attitude as she treated me like a child, I am disabled, not senile! At least her language skills were an improvement over other carers.
With a little bit of training, she could be a good carer.

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Review from Annette B (Wife of Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care my husband receives is very good.

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Review from Linda W (Wife of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers are usually late, or very late. Some are good, some not. All would benefit from further training. My husband, a stroke survivor, has trouble understanding some of them because of a lack of English speakers. Overall, most are pleasant and doing their best. I think some supervision would be useful
as new carers seem to be thrown in the deep end far too soon. Most, but not all, are kind and courteous.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you Linda for your feedback. We shall take this onboard and continue to improve ourselves and learn lessons. Wishing you a merry Christmas and a prosperous 2023.


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Review from S T (Wife of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service very well received. Thank you.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Thank you for your review. Never hesitate to get in touch with us at any moment.


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Review from Caroline M (Wife of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers should be given a medal for the work they do - they are fantastic.

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Review from Andy S (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On the first day started caring for our Mother, was supposed to meet us at 8am, but didn't turn up until after 9am and Mother had wandered for a walk. (I ended up giving breakfast and a cup of tea etc). We did say we need the earlier visit. This evening was supposed to be meeting them at 6pm. Must have
come earlier - Mother in tears and scared. Once again another male when we wanted a Female. Shocking and for the first day when she needed to be settled into the care which she wasn't going to be used to obviously no empathy or professionalism. Well, your company has lasted 1 day with us. Your leadership team may need to reflect on what they are being communicated about the patient and why certain things are important especially when I have taken the day off work to meet you at certain times.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

Andy S, I am particularly sorry that this matter was not brought to my attention as a leader of the company immediately. I know the 1st day sometimes has a myriad of problems and we have surely done a topsy-turvy on your view of us but I hope my team, that works hard, a lot will learn from your feedback and do better moving forward. I will also further investigate why your original brief was not followed.
Carol K


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Review from E W (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Timekeeping is a big issue with this company, carers only staying for part of their time allocated to the service user. Arriving early and late without notification. 13 minutes or so for a 30-minute call. 20-25 minutes for a 45-minute call.
Not all carers fulfilling their caring duties. Lack of communication
from the service provider/carer to the service user and their family. Personal care was a bit lapse. Shocking to say the least. Wouldn't recommend this company to look after a dog while on holiday let alone a vulnerable person.
Have sent my concerns to the manager, however, the response I got was not satisfactory in resolving the issue/concerns I had raised.

Reply from Carole Kariuki, Registered Manager at Kwikfix Recruitment Services Ltd

We appreciate the feedback given and we shall indeed look at issues raised but I would say that we are engaging and we are always listening and that is ongoing and as much as I don't agree with certain aspects of this review, I know we have the heart of care and will keep improving so that it comes across if it doesn't currently show.


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Review from Sophie B (Client) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since February 15th and having this team the service has been poor, very poor. The carers themselves are lovely. Although don't expect any full English ones so if you have trouble understanding ascents and don't have the patience to communicate then I wouldn't go with them. They have one driver to move
4 carers around most days so expect up to an hour and a half sometimes 2 hours late, e.g. suppose have 9.30 am call but don't usually come until 11-11.30. When you call the office don't expect an answer for the first half hour after them being open, also they don't have VM so can't leave a message. You have to always repeat yourselves as they don't listen to requirements, e.g. asked not to have a male carer in morning or bed call when got to change but they haven't listened.
I can't go out anyway because they are always late and can't afford to miss any my 4x day care, I feel stuck in my home and can't do the exercise I need in the morning to get better due to them being late getting me out of bed. As I have got rails I can't get down.

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Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Kwikfix Recruitment Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.324 for Kwikfix Recruitment Services Ltd is calculated as follows: ( (42 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 71 Ratings = 4.324

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kwikfix Recruitment Services Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Kwikfix Recruitment Services Ltd

What Type of Services does Kwikfix Recruitment Services Ltd offer?

Kwikfix Recruitment Services Ltd offers Home Care.

How many Carers does Kwikfix Recruitment Services Ltd employ?

Kwikfix Recruitment Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kwikfix Recruitment Services Ltd to verify any information. View our terms and conditions. Kwikfix Recruitment Services Ltd has an Enhanced Service – more info.