What Type of Services does Your Home Care - Mansfield, Ashfield & Chesterfield offer?

Your Home Care - Mansfield, Ashfield & Chesterfield offers Home Care.

How many Carers does Your Home Care - Mansfield, Ashfield & Chesterfield employ?

Your Home Care - Mansfield, Ashfield & Chesterfield employs 13 carers.

Your Home Care - Mansfield, Ashfield & Chesterfield, The Sidings, Mansfield Woodhouse, Mansfield, Nottinghamshire NG19 7FE

Review from Susan B (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience

All the carers I have met have been very compassionate , professional and caring. I have found it very easy to build a repour with all of them. We are so pleased we changed to your company as they are very observant to my health needs.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for such a lovely review, we are so pleased to hear you get along well with your team and they are meeting your needs. I will pass this wonderful review to the team.

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Review from P T (Son of Client) published on 24 October 2024
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Overall Experience

I was extremely worried about finding a home care provider for my mum who has Alzheimer's, upon meeting the manager she instantly put me at ease talked me through all my concerns and reassured me that my mum's needs would be met. The team of carers that care for my mum are all fantastic and the care

they give is second to none, my only criticism is that it would be easier for my mum if she had the same carer on a more regular basis, sometimes the frequency of different faces can be confusing for my mum, but I am aware that this isn't always possible.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for this lovely review, it is great to hear how we eased your mind and gave the reassurance and delivered what we promised when caring for Mum. I will pass this outstanding feedback to the HCA's, it's always a pleasure supporting your mum and thank you again.

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Review from Susan P (Daughter of Client) published on 24 October 2024
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Overall Experience

We are really pleased with all the support we have received from Your Home Care, at short notice they fit us in to help look after my mum. The carers are friendly and caring and nothing is too much trouble. I find the app they provided me with is very useful to check on Mum's eating, drinking and medication.

The carers are in with mum for the whole allocated time that you pay for, if they finish their tasks they always sit and chat with mum which is lovely and mum has really taken to them. They always leave Mum with a warm drink. My only issue is getting the times we wanted for the morning, and night-time but as they are very popular times it is understandable they can not please everyone.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for sharing this lovely review. It is always wonderful to hear Mum is getting on well with her team and she enjoys her time with them. I will pass this lovely feedback on to the team.

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Review from Steve H (Son of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience

Absolutely fantastic service, from the start the service provided has been amazing.
Carers come at exactly the time we requested each morning.
My mum had reservations about having carers come to the house, but she is delighted with the service she gets and of course, it has made mum's life so much

easier.
I would recommend this company to everyone, as it really is 5-star.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Wow! Thank you for this 5-star review. We are always so happy to hear how much easier we are making life for Mum and how delighted she is. Thank you for sharing your experience with us, we will ensure Mum's Home Care Assistants get this feedback.

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Review from Christopher B (Son of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience

Exemplary care from all staff. Extremely well-trained and caring. Consistently high standards of care from all staff. Professional and proactive management. Excellent communications also. Could not fault! Company recommended by a health care professional. Excellent recommendation, would use it again.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for this Outstanding review. We are happy to hear this wonderful feedback about the team and thank you for taking the time to share your experience whilst we supported your family member.

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Review from Kay R (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience

Mum has been with Your Home Care since they started off in 2021. She has felt very comforted by their caring staff. Being very anxious she took the step of going on a day's outing to the seaside courtesy of Your Home Care and accompanied by one of her carers, she thoroughly enjoyed it and had a good

laugh and altogether amazing time. The app is very useful for me to use so I can just check on the notes the carers put for each visit. Gives me peace of mind knowing all is safe. Staff at the office are very easy to speak to should you have any problems/concerns. Cannot fault the carers they are all so lovely. There have been a couple of care providers Mum used before these who just did not do what they said they would do and Mum had been very let down by them. We are therefore so happy with the professional care Mum receives from Your Home Care.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for leaving this lovely review. It is so wonderful to hear mum had such a wonderful time at the seaside and felt comfortable and safe to come out, and that the app offers peace of mind for mum's care. I will ensure the Home Care Assistants who support Mum get this great feedback. Again, thank you.

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Review from Maureen C (Daughter of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience

When it looked like my Mum would benefit from an extra pair of hands, due to her health and mobility, I looked no further than Your Home Care. From the initial contact, through to the carers visiting Mum for half an hour every weekday, I have nothing but praise for the care my Mum receives, for the

dignity and respect the carers offer, and for the organisation as a whole. My Mum has said that the different carers that she has met are all friendly and helpful, and she is happy for them to come in to her home. It gives me peace of mind knowing Mum is in safe hands. My Mum and I are more than happy to recommend Your Home Care.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for taking the time to leave this wonderful review. I am so pleased to hear how well your mum is getting along with her care team. It is a pleasure to support Mum and to know the great experience you have had from initial contact to now. We will ensure the team receives this outstanding feedback. Thank you.

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Review from Rosalind C (Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience

Since starting with Your Home Care I cannot express my thanks for the friendly professional client centered service I am experiencing, not only from excellent carers, but all office staff as well. I recommend Your Home Care to other people without hesitation as being a superb care provider in all aspects

of care.
I attend a free monthly rise exercise session which gives service users a chance to socialise plus eat and drink together at the office. We have the opportunity to swap books and have access to varied information plus leaflets. I look forward to this opportunity greatly and have gained many dear new friends. In June I will be travelling to Skegness with a friend for the day plus fish and chips; all freely provided by Your Home Care. To express that Your Home Care is outstanding is an understatement. With thanks.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for the wonderful review. It makes me so proud to hear that our team has impressed you so much. I will relay your comments to them.

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Review from R S (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

Mum has been with Your Home Care for 2 months now. Excellent. Carers really friendly but professional. Excellent dignified care given. Excellent communication from all. The app gives peace of mind. Cannot fault anything.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for taking the time to share this great review. We are pleased to hear how well the app works for you and is offering the peace of mind that Mum is receiving the personalised care that works for her, and most importantly how happy Mum is with her care team.

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Review from J G (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience

It's early days with Mum's care but I feel Mum is cared for well and with dignity, our mum is our world and it's hard to ask for support but it's needed and we feel comforted by the care Mum receives. The manager is always on hand when we get in touch and a member of staff, in particular, is a superstar.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for this lovely review, it's great to hear the comfort the care package not only gives your mum but also to the family. It's always a pleasure for our care assistants visiting your mum and I will make sure they receive the feedback.

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Review from K T (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience

Carers are always friendly when I see them at my mum's. Everyone at the office is lovely and gets things done if anything needs sorting. I would recommend to anyone to use this company when looking for care in the home.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for this lovely review and your kind words. I have passed this on to the care team and office. We always appreciate feedback and I am happy to hear the care support works well and everything that is needed is sorted promptly.

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Review from Beverley N (Daughter of Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience

The carers are amazing; they are patient with my mum, and nothing is too much trouble. My mum is extremely content. The communication between the company and us is excellent. If there are any changes, we are informed. Any new carers are introduced to my mum with another known carer. None of the carers

leave before their time is up. My sister and I feel very confident in being able to let the carers look after our mum to a high standard. Anyone looking for care for someone they love should look no further than this company.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your feedback and kind words; it's wonderful to hear of your confidence in Your Home Care Team and that Mum is extremely content with her Home Care Assistants. I will ensure to pass along this fantastic review to the care team.

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Review from Maureen H (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience

YHC has been involved with my family for three years with both parents warranting support at various levels of care.
The carers we have commited to provide a very high level of care encompassing the client's emotional and physical well-being. They bring a ray of sunshine when they come to visit. The

carers are observant and respond appropriately to the day-to-day variations of care needed. I would also comment on their punctuality.
I would 100 percent recommend this company for anyone to put your trust in.
As a company they are very responsive to anything you need to discuss and reactive in changing anything you may need. I completely trust the carers and the company to care for my loved ones... not something I would do lightly.

Reply from Harriett Renolds, Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words. We are pleased to hear of your confidence in the care team and that everything is going well. I will share your comments with the team.

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Review from Kim M (Daughter of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience

We have been using Your Home Care for eight weeks. The care, consideration and support everyone has shown to both my parents has been outstanding.
My mother was quite resistant to needing help initially but from the first visit, they listened to her needs and concerns and quickly built trusting, caring

relationships. At the same time, the carers are proactive in supporting her to make appropriate choices when she has difficulty herself.
The office staff are always available to listen to family concerns and quickly adjust care plans to changing needs. I wouldn’t hesitate to recommend their services. Thank you so much for your outstanding care.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for your kind words. It's great to hear that your mum's needs are being met and that your concerns are dealt with quickly and appropriately. Please do not hesitate to get in touch if there's anything else we can help with.

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Review from Peter J (Son of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience

This is the first time my mum has ever needed care. Your Home Care came very highly recommend, I can say that we as a family are very happy with the help and support all the ladies at Your Home Care give to our mum. Nothing is too much trouble and my mum feels at ease with all the ladies that visit.

The service and support we get from the whole team is excellent and has made my sister and I happy to know that my mum is well looked after when we can’t be there.
Thank you to all at Your Home Care.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for the feedback, it's always great to hear that our services are providing positive outcomes for clients. I'm pleased that your mum feels comfortable with the home care assistants and that her needs are being met.

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Review from Jono E (Son of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience

Our family are new to care services, it was a situation we found ourselves in suddenly. The setup with Your Home Care was so easy, from the first friendly call to the assessment and then to the care being provided. My father actually enjoys and appreciates the care he is receiving from your home care

- something I thought I never would say! The team of carers who visit my father are brilliant, just brilliant, it's clearly obvious they actually 'want' to be providing care - they appear to love their jobs and they do it superbly. The office team are amazing too, after having numerous issues with medication via the GP, the communication with Your Home Care and ourselves has been flawless. This also applies to any issues or observations the team may have with my father and his health.
For me, the app is worth its weight in gold, my brothers and I take great comfort in the fact that we can see first- hand what our father's care has been for that day. Therefore I can't recommend it enough!

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your glowing review. It's great to hear that dad is getting on so well with the Home Care Assistants and enjoying their visits; they often talk about dad's sense of humour. The office team are always available to support you with concerns, so please continue to contact us if there's anything further you need.

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Review from Trish A (Friend of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

We are relatively new to the services of Your Home Care since having to find someone quickly for my friend who has vascular dementia and I am so glad we chose them. My first meeting with the manager put me at so much ease that my friend was going to be in good hands and they have not disappointed me.

The carers go twice daily and are all so good, respectful, patient and caring to my friend as she can be quite challenging at times. The ladies in the office are very helpful when I have a query but also quick to inform me if ever there is a problem to find a solution. They readily adapt to your needs as I found out this morning as I had to change a part of my friend's care and without question, it was sorted. They are a breath of fresh air and they make such a difference to the client and family/friends' lives. Would highly recommend it.

Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Trish. It's great to hear your experience in finding a care package with us was a positive one. Our office and community staff will always try to go above and beyond for our clients and their families making sure they receive the best care possible. Please let us know if you need anything else.

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Review from Susan M (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience

We would definitely recommend Your Home Care. We've been with them just over a month after being let down by another company. We've been impressed from the beginning. All of the carers Mum has had are lovely. They assist her with her medication and do small jobs which Mum can no longer do. This leaves

me more time to spend with her. The management and staff in the office are very helpful too and they keep me informed about everything. Thank you.

Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Susan. We absolutely thrive off feedback like yours and will make sure all of our staff are given this wonderful feedback. If we can help in any way in the future please do not hesitate to contact us.

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Review from T D (Son of Client) published on 9 January 2023
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Overall Experience

Happy new year. From getting the call to say you could accommodate Mum's care, we have been reassured that Mum is getting excellent care at the times requested. All Mum's needs are fulfilled. This all helps to give us peace of mind. Thank you for your 5 * service.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, it's always great to hear that our clients are being well supported and that their needs are being met.

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Review from Julieanne W (Granddaughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

Had Your Home Care for over a month and a half now, and they have been brilliant. Respectfully helpful and go up and beyond. Our house is always busy with two kids, and they are always lovely and polite, and most importantly, they talk and engage with my grandad and make him feel safe, laugh and guide

him through everything, but also other family members when they are here. The office staff are polite and respectful, and they listen; it's not just a yes-no answer, and they help guide and also check in often to make sure everything is ok with myself and if I'm coping etc.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Julieanne. It's amazing to hear that our Home Care assistants are making your Grandad laugh and feel safe. We are always happy to hear from family members, so please contact us if there's anything you need, or pop into the office for a coffee if you're in the area.

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