Review from B M (Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

I've been a service user with Your Home Care for three months now, and the care has been fantastic. I'm treated with dignity and respect, and most of all, kindness. My carers allow me to be as independent as I can without putting myself at risk.
I have three hours of social care with one of my carers,

which is my social lifeline, and I have the opportunity to go places; without this, I would be sitting in my house doing nothing.
The office staff and management are very approachable and do their best to accommodate your needs.
A big thank you to all the staff for the kindness and support they give me.
What a super outstanding company.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for your kind review. It's amazing to hear that our home care assistants are supporting you to maintain a social life, as this can have a positive impact on mental health, as well as general well-being. The staff in the office are always happy to hear from you, so please continue to contact us if you need anything.

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Review from Karen C (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience

From our first meetings with the manager and another member of staff, my mum and I have been so impressed with the professionalism of all of her ladies who have visited her, providing practical and emotional support to make her daily routine more fulfilling. As a family, the app has been an additional

welcome and reassuring tool, especially when we're not close to home for a time. Thank you.

Reply from Denise Pitts, Registered Care Manager at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, Karen, for your kind words. We are delighted to hear that mum's home care assistants are meeting her needs in a professional and caring manner and that you are reassured by our family app. We will strive to maintain our high standards. If you need any further assistance, please do not hesitate to contact us.

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Review from J F (Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience

I definitely recommend this care company. I've felt so happy since moving to this company, definitely recommend. Everyone is lovely, and they do everything they can to help support me. I couldn't be happier with this service.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, it's great to hear you're so happy with our service. Thank you for your recommendation and review.

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Review from Tracy J (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience

We had heard good things about Your Home Care, and I was delighted when I received a call to say that they had availability to provide care for my dad.
In a very short space of time, Your Home Care has exceeded my expectations. From the contact from members of staff since my initial enquiry, through

to the care consultation and visits from the polite and well-trained care staff.
I don’t live locally, so it is extremely reassuring to know that Dad is in capable and caring hands.
I wouldn’t hesitate in recommending Your Home Care. They are an absolute breath of fresh air and exactly what you won't expect from a care provider.
Thank you for restoring my faith in home care.

Reply from Scott Marsh, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Tracy, thank you for your kind words. They are very appreciated and will be passed onto our office and community teams. We are really glad that you feel reassured by our staff and service. If you ever need anything in the future, please do not hesitate to contact us, and we will be happy to help.

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Review from Amy R (Granddaughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience

The service provided by the company is truly amazing. Knowing that my grandad is well looked after and cared for gives me huge peace of mind. All the carers treat my grandad with respect, dignity and always give him the best support. He speaks so highly of each and every one of them; they really do

put a smile on his face. They aren't just his carers; he sees them as his friends. I cannot recommend this company enough to anyone seeking care for their family members.

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Review from Ann S (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience

From the first phone call to enquire about care for my mother, I was struck by the empathy, the dialogue that resonated with how I felt and the assurance that needs would be met. With vascular dementia diagnosed, my mum can be challenging but always the carers are professional and respect her wishes.

The carers engage in a delightful way with my mum and after a few weeks, she has accepted their help more readily. A small team assigned to my mum’s care also helps with continuity and familiarity. We are in the first month of Your Home Care providing care but I am impressed by the whole organisation and support to all the family. Love the family app that informs details of visits which gives reassurance and informs if any shopping is required.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Ann, we're delighted that you're so pleased with the care provided by our excellent Home Care Assistants. We'll strive to keep those standards going forward. If you need anything at all, please do not hesitate to get in touch.

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Review from Samantha A (Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience

Since joining Your Home Care as a client, I have felt the happiest since needing personal care. They are kind thoughtful professional supportive whilst actively helping, encouraging and promoting independence. All the staff are approachable, including the owners who are so easy to talk to, as are the

managers, office staff and carers. They have a fantastic bedside manner and each and everyone has passion and compassion for their job and in their jobs 100% for the right reason. They never discuss other clients' care and never bring their own issues into work. It's always a nice smile from everyone you meet. I also love the monthly observations - so quick to detect issues. Off the back of these observations, I now have an ECG coming up, so thank you so much Your Home Care.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Samantha, what a wonderful review! Thank you so much. We're so glad that we're making such a difference. I will ensure you feedback is relayed to the team.

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Review from Anthony N (Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience

I have been with Your Home Care since 17 May, and all the carers are treating me very well and respect me. They take great care knowing how I like this and remember what needs doing and they always ask me as well. I know which carers are coming all the time by using the carers app which is very good

for me because I like going out and doing things. Really I can't fault them and say much more than this as I have only been with them for about 5 weeks.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Anthony, thank you for your kind comments. We appreciate your feedback. We have really enjoyed having you at our events recently too.

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Review from Julie S (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

5* service. I couldn't wish for anyone better caring for my dad. Impressed with the communication between myself and your staff. You're all very kind and polite and since my dad has been under your care, he is a lot happier. Thank you.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Julie, we're so pleased to hear that your dad is happy with the service we're providing. If you need anything else, please do not hesitate to get in touch.

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Review from Jackie C (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

Having recently moved from another provider (if you can call them that) you guys are a breath of fresh air. The care given is fabulous, carers arrive on time, complete all the tasks necessary and have made the whole transition seamless. The app is fabulous it’s great to know exactly what has been done

etc. Highly recommended and thank you to all of you. Fab company.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Jackie, I'm so pleased you feel so settled with us now after your experiences previously. I hope everything is ok and let us know if we can be of any help.

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Review from Gavin C (Son of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

The overall service provided by Your Home Care has been excellent so far. Their carers have arrived promptly and been courteous, efficient, and respectful and all our dealings with Head Office have been handled professionally too with them responding quickly to get the package in place at very short

notice. Their App is a useful tool to keep a real-time track of the carers’ visits and any concerns they may have had at the time.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your kind words, Gavin. We will strive to ensure the same level of care is delivered going forward.

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Review from Neil G (Client) published on 21 May 2021
Submitted via Website • Report

Overall Experience

A 5-star company, the care provided is exceptional. The carers always arrive on time and the care delivered is of a very high standard. The app is brilliant, we know who will be calling, which we find very reassuring. Every member of staff is dedicated to delivering industry-leading standards. Well

done to everyone and thank you so much for your support.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Neil, it's so lovely to hear that things are going so well. Thank you for your kind words. I have relayed them on the the team.

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Review from Anne W (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

The girls are very respectful and courteous. They are also very diligent in all of their tasks and carry them out with kindness. My Mum is very pleased with them all. The staff at the agency respond promptly and are very respectful in regards to all aspects of care planning and everything is done with

the strictest confidence. It's been very reassuring knowing that we are in professional, caring and safe hands. Many thanks.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Anne, its a pleasure to be caring for your mother. Thank you for your kind words.

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Review from Elizabeth S (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

The care provided by Your Home Care is excellent. They conduct reviews with my father regularly to ensure he is receiving all the support he needs and to see if there is anything further they can support him with. My father receives regular health checks by staff to keep an eye on him, in case his health

deteriorates. Staff visiting my father, always check with him before carrying out tasks and ask if there is anything else they can support him with. They interact with him, giving him conversational support too. Overall, the care and support he receives is exemplary.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your lovely feedback. It's beautiful to hear that you rate the service as exemplary. The staff always speak very fondly of your father.

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Review from Gary D (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

We have been with your Home Care since 1st March and feel Your Home Care have been absolutely wonderful, from the first contact several months ago, up until the present day. My Mother is 99 later this year and her mobility is poor. We moved from our previous Care Agency and I can only say that we are

so glad that we did. The carer has been amazing and nothing is too much trouble. She is only too willing to ensure the care that my Mother is receiving is second to none and is commended for this. Her care staff follow these traits and both my Mother and I are so glad we changed to Your Home Care, when we did and I thoroughly recommend them to anyone who is considering Homecare. The management structure is well organised. Your Home Care are the best Homecare provider in the area and their reporting on an App after each visit is very informative and is tremendously useful. I don't know of any other Homecare providers that use this ingenuity system, but I commend this.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Wow, thank you for such a thorough review Gary. We're pleased that you're happy with the service we are providing your mother with and are absolutely blown away by your kind words. I will pass your comments on to Lesley and the rest of the team.

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Review from Lynne O (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

We are very pleased, so far with Your Home Care company. Very friendly staff and very caring. They are punctual and will do extra jobs, if they have the time. They do all the jobs as required at every call. Very happy to be on the family app and I can see how Mum is at every call.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for you kind words Lynne, we're so pleased that you're impressed with the family app and the standard of care being delivered. If you need anything, you know where we are.

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Review from Mark W (Son of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

The quality of care and professionalism my father received from Your Home Care was exceptional. The whole team were so supportive and surpassed my expectations. When my father was ill and he couldn't be left alone during the New Year, his carer went over and beyond to support us. My father is now in

residential care and in hindsight, I wish I'd worked with Your Home Care much earlier. I can't thank them enough.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Mark, thank you for your lovely review. It was a pleasure to care for your father and we're so happy to hear that he is settled. Take care and pass on our love.

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Review from Ian W (Son of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience

The home care service has been excellent, very reliable and professional. The carers are friendly and look after Mum with a personal touch which both she and the family, really appreciate. I have no hesitation in recommending their services.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi Ian, thank you for taking the time to leave us a review. I'm so happy you and mum are happy and to hear you'd recommend us. Thank you.

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Review from John L (Next of Kin) published on 2 February 2021
Submitted via Website • Report

Overall Experience

I am a very close friend and next of kin to the client and have the responsibility to find the care for my very close friends. Your home care provides us with unrivalled service in every department from care to punctuality and support from all the staff including the office, who quite often are hands-on.

They ensure that any care we want we get and anything we need from doctor calls or social service help, we get with the right consultation. Compared to our previous care company and some we had meetings with, it was a huge revelation to the detail that they go to - all for the care of the client and partner. Our friend has Alzheimer's in late-stage so is quite difficult to work with but this has not been any problem to the carers in attendance. I can only say this is a 5-star company, only small but proficient and caring in every way.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Hi John, thank you so much for your kind comments - reviews like this make us so proud. I'm pleased to see things are going so well.

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Review from Jonathan S (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

The service received so far has been outstanding, having been thrown into a situation which required me to get a package of care at short notice with no information, knowledge and on Christmas week, I expected stress and grief, what I received was the opposite. My father, who isn't the easiest person

to please, is delighted with his carers and the service supplied.
They have great attention to detail and keep an eye out if something seems off. I, myself, am frequently kept in the loop via phone and email regarding updates, suggestions and general week to week goings-on.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you Jonathan. We're so pleased we could help at such a difficult time and take away those pressures. You know where we are if you need anything.

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Your Home Care - Mansfield, Ashfield & Chesterfield

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