Your Home Care - Mansfield, Ashfield & Chesterfield

The Sidings, Mansfield Woodhouse, Mansfield NG19 7FE
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9.9 46 Reviews
  • Your Home Care - Mansfield, Ashfield & Chesterfield, Mansfield
Your Home Care is an Outstanding rated home care provider in Mansfield & Ashfield officially inspected by the Care Quality Commission (July 2022). Your Home Care are a multi-award-winning homecare provider and have been rated in the top 20 best home care providers in the East Midlands (2022, 2023 and 2024). They believe that every individual is unique as are their needs and that's the way their service is delivered. Your Home Care provides a unique, person-centred care service to each and every one of its clients.

They are driven by making sure that everyone who needs care, gets the care they need. Their service differs to other care providers as they encourage the use of technology to equip their Home Care Assistants to deliver a first-class service. This same technology is also available at no extra cost to clients and their families to deliver complete transparency and peace of mind.

In partnership with the NHS, Your Home Care is the first domiciliary care provider in the UK to deliver RESTORE2 to its clients. This wellbeing and observations system developed originally for care homes is a great way to detect deterioration in clients to ensure their wellbeing and help keep clients in their own homes.

The RESTORE2 programme has won various awards since its inception in 2019 including a Parliamentary Award for Excellence and Your Home Care is proud to be leading the way whilst delivering outstanding care to its clients.

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Care Provided by Your Home Care - Mansfield, Ashfield & Chesterfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Paul Pitchford and Scott Marsh
  • Person in charge
  • Harriett Renolds (Registered Care Manager)

Your Home Care - Mansfield, Ashfield & Chesterfield Reviews (46)

Total of 46, showing 41-46
9.9

Your Home Care - Mansfield, Ashfield & Chesterfield has a Review Score of 9.9 (9.947) out of 10, based on 16 reviews in the last 2 years. Over all time Your Home Care - Mansfield, Ashfield & Chesterfield has 46 reviews.

Overall Experience

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Review from Charlotte H (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Your Home Care are a breath of fresh air following a very disappointing experience with another care provider. We are over the moon at the quality of service provided, not only by the carers but also any office staff we have been in contact with. From our initial enquiry through to delivery
of care services, we have been extremely happy with every aspect. We would not hesitate to recommend Your Home Care. Don't put up with less.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Charlotte, we're so pleased to hear how happy you are with our service. I'm pleased your father is now getting the care he deserves. I will relay your comments to the team. Thank you so much.


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Review from Rachel H (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been looking after Mum for about 3-years doing everything possible to keep her in her own home, but unfortunately with working full time, it all became too much. Mum's needs were increasing and we were already going more than 4-times a day, so we were really worried about how to keep her happy
and safe. After a really negative experience with another care company, we just didn't know where to turn. We called Your Home Care, and they really have been angels (arriving just in time for Christmas!). They listened to our needs, and a month in, all of those needs had been met. They are excellent at keeping in touch, treat both us and my mum with the utmost care and respect, and she is absolutely delighted with them. All of the staff are really professional and patient, and have ensured Mum's safety at all times - even with the pandemic to contend with! The care they offer is above and beyond anything we expected and we wouldn't hesitate to recommend them to anyone.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Rachel, it's a pleasure to help alongside you with your mother, she really brightens the carers day. We hear lovely reports back in the office from our home care assistants about their visits. Your words are a nice gift for us this Christmas too and I shall share them with all of the team. Thank you.


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Review from Rosaleen R (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for our mother for over 5 years as a family, it became apparent to us that we needed support from a care agency that showed compassion, dignity and looked at mum in a holistic manner, taking in to account all her caring needs. Dietary needs as well as her variability in mood and mobility.
As a family, we thought no one could care for our mum as we did but we are so glad we were proven wrong by Your Homecare as they have not only listened to us as a family but they take the time to listen to Mum's needs and are so patient and understanding and are willing to support in any way they can. They are a unique care agency that can combine professionalism and friendly diversity while maintaining high standards of client care. The care agency took the time to meet us as a family on the initial assessment and a full plan of care was formulated to meet the needs of my mum between us, which gave us the assurance that Mum was in safe hands.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you so much for this review. From someone that has us care for their mother this review really is testament to the hard work that our staff tirelessly put in for us. We're so proud of the service we provide and your words only invigorate us more. Thank you.


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Review from Sophie B (Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Your Home Care for a few months now and I cannot fault them. The professionalism and knowledge shown by both management and the carers providing support is exceptional. Communication is really good and they’re very prompt to respond to any queries raised. As a younger person requiring
care, it’s often difficult to gauge whether a company is going to meet your needs because of a lot centre around caring for the older generations. As soon as I contacted Your Home Care I knew that they would be a great fit for me and my requirements, they took the time to ask me what I needed and wanted and also time getting to know me rather than describing to me how I would best fit in with what they do which other companies have previously tried to do. I would recommend Your Home Care to everyone because whatever your requirements, they will work with you to find a solution and meet your needs and it will be a pleasant experience too which helps.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thanks, Sophie, we're happy to see your feedback. We talk a lot about person-centred care and it's lovely to see you talk about it and how we've achieved this for you. I will pass your comments on to the team.


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Review from Julie W (Daughter-in-law of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using your home care for a couple of months now for my mother and father-in-law and are so impressed with their service. Not only have they given us peace of mind knowing that our loved ones are being checked in on, but they also did some checks on my father-in-law which highlighted that
his blood pressure was extremely low. They contacted us straight away which meant we were able to contact the GP regarding this and as a result, my father-in-law has had his medication reduced and his blood pressure is now normal. Without your home cares intervention this would have gone unnoticed possibly resulting in my father-in-law becoming unwell. I cannot recommend their services highly enough. They give us peace of mind knowing that someone has been in and checked on my mother and father-in-law and we know that they will contact us with any concerns they have.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you, Julie, we're so pleased to have made such a positive impact.
Thank you for your kind words.


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Review from Natalie H (Granddaughter of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently started using the support service by Your Home Care for my grandad and we only have great things to say about the team. The care, consideration and support the team have provided for my grandad have been second to none. The daily visits have really boosted his morale and he has found the
staff so helpful and supportive. He has said he feels like they really care. I would recommend using Your Home Care to anyone, they are wonderful. Thank you so much for helping my grandad.

Reply from Paul Pitchford, Director at Your Home Care - Mansfield, Ashfield & Chesterfield

Thank you for your review, Natalie, we're very much enjoying hearing his mining stories. He's a lovely gentleman.


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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for Your Home Care - Mansfield, Ashfield & Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for Your Home Care - Mansfield, Ashfield & Chesterfield is calculated as follows: ( (90 Excellents x 5) + (5 Goods x 4) ) ÷ 95 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Home Care - Mansfield, Ashfield & Chesterfield is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Harriett

Harriett Renolds

Job Title: Registered Care Manager

Joined: 2023

Registered Care Manager


Lesley

Lesley Platts

Job Title: Assistant Manager

Joined: 2020

Assistant Manager


Scott

Scott Marsh

Job Title: Co-Founder, Director

Joined: 2020

Co-Founder & Director


Paul

Paul Pitchford

Job Title: Co-Founder, Director & Nominated Individual

Joined: 2020

Co-Founder & Director


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