Winserve Care Services Ltd - Leeds

Unit 72 Pure Offices, Turnberry Park Road, Morley, Leeds LS27 7LE
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9.8 67 Reviews
  • Winserve Care Services Ltd - Leeds, Leeds
Winserve Care Services are a care provision business operating in Leeds and Cornwall. They are CQC registered and provide supported living, domiciliary care, and live-in care. Their services cover:

Palliative care
Live-in care
Overnight care
Supported Living
Respite care
After hospital discharge care
All other forms of supported living and personal care as required for all adults aged groups, ultimately assuring that service users live comfortably and thrive in their homes and the community.

Winserve's diverse range of staff are competently trained, professional, and dedicated to delivering quality and personalised care for each of their service users. They speak a variety of languages in order to communicate effectively with people from different backgrounds, and they conduct annual Enhanced Disclosure Barring Service (DBS) checks for all staff, ensuring that service users always feel safe and protected.

Winserve Care Services Ltd are always ready to support new service users and they look forward to working with individuals and organisations in delivering quality personal care across the country.

Please email or call the team for confidential discussions on your care service requirements.

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Care Provided by Winserve Care Services Ltd - Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Amon Mutyasira (Registered Manager)
  • Admission Criteria
    • Registered for adult care provision 18+

Funding & Fees Guide for Winserve Care Services Ltd - Leeds

  • Prices

  • Fees begin from £28.95

  • Our fees depend on the service user requirements which will be determined by our free assessments. We offer competitive care rates in line with the service user's requirements.


    Price per hour upon assessment.

Winserve Care Services Ltd - Leeds Reviews (67)

Total of 67, showing 21-40
9.8

Winserve Care Services Ltd - Leeds has a Review Score of 9.8 (9.825) out of 10, based on 14 reviews in the last 2 years. Over all time Winserve Care Services Ltd - Leeds has 67 reviews.

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Review from c t (Son of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winserve provided 4x daily care to my dad, aged 90, throughout his last few weeks of life, during which he was cared for at home. The carers were, without exception, patient, professional and kind. They dealt with my mum and the rest of the family, who were obviously going through a difficult time,
with compassion and good humour. My dad, who required all aspects of personal care, was well looked after, and he was treated with kindness and dignity. The manager was my point of contact. He responded swiftly on the couple of occasions that I needed to speak with him and did what needed to be done. The family were very happy indeed with the service, which made what was always going to be hard time a good deal more bearable.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you so much for the words of appreciation. We always aim to deliver care of the highest quality and we are glad you appreciate our efforts. Our staff felt very supported by your whole family as they came to assist. Again thank you for your support.


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Review from Diane L (Daughter of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend highly enough the services of this agency. From day one of visiting Dad, they met his every need and treated him with the utmost care and dignity. Nothing was too much trouble. After a couple of days, they were just like part of our family.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

It was our great pleasure to support your dad and your family during this difficult period. Our team felt well supported and part of the family. Again thank you for your kind words.


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Review from K L (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are doing brilliantly helping to make my Dad happy and healthy. Initially, he resisted their visits as he's a very independent person, but now he has a great routine and looks forward to his carers visiting. He loves them all, and they spend time with him often just chatting, but he really
loves the interaction. He has a lovely relationship with his regular carers, and he talks about them all the time.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your words of encouragement. The team enjoys visiting your dad and having good banter with him.


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Review from D R (Daughter of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. From the day you started, you made my life so much better and easier. We were lucky enough to receive care 3 times a day and most of that care was given by 1 person.
Another member of staff needs recognition for all the hard work, care and attention she gave to
my mum and for treating her with respect and dignity in her final months. We will be eternally grateful to her. Thank you.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you D R for your very kind words. Our teams are always looking at delivering the best care and it's wonderful to know we are getting it right. Again thank you for your kind words.


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Review from H I (Daughter of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been benefiting from Winserve for more than a year now very pleased with the services. I can always rely on them the manager is very good at communicating.
The care provided for her has always been exceptional, putting her well-being above all else. We received care for a few years from
different providers, and never has the care we have received felt more genuine or to such high standards. All the carers are friendly, professional and understanding of my mother's needs I cannot fault the care. I would recommend them to anyone.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your kind words. Our teams have grown very fond of your mum and your dad in the more than a year relationship we have built. We will continue to deliver quality care for your mum and thank you for the great support.


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Review from N J (Son of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the care providers do an excellent job with Dad. Washing and dressing are done with tact and dignity. The carers have become friends with dad and he is always happy when they call.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you N J for your kind words. Our colleagues always look forward to seeing your dad and to supporting him. We will continue to improve our service delivery.


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Review from Rebecca B (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was fast-tracked home from the hospital in September and we were allocated another care provider. This was a poor experience. After a complaint, we were allocated Winserve and we have been so happy with the care Mum has received. There is genuinely not one complaint at all, everything has been
fabulous. Mum feels like her wishes are valued. Communication between the carers and Mum/us has been excellent.
Mum lives with me, my husband and my two teenage sons. The regular carer knows all of our names and greets both of my boys on a morning by name.
Thank you for the amazing care Mum is receiving.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you, Rebecca, for the very kind words. Our teams are always looking for ways to deliver quality care for our service users. Thank you for the support you give our staff and for welcoming them into your home.


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Review from Michael S (Son of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to extend a massive thank you to all of the care team at Winserve Care Services.
The carers worked in a team of two and visited four times a day, helping with personal care, medication and dressing.
Without the help and care of these young ladies for the last three months, our mum would
not have been able to come home from hospital and be cared for at home - for which we are truly grateful. All of the carers were polite, kind and supportive, not just to Mum but to Dad and all of us during what was a difficult time for all involved.
The carers went about their work efficiently, chatting to Mum and always making her comfortable, we never felt like Mum had lost any of her dignity at any point - even in her final days.
Once again, thank you for your help and support.

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Review from J J (Wife of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to the care team at Winserve. All the ladies that came to our home were kind, courteous, supportive and extremely helpful. Nothing was too much trouble for them and they respected my husband's feelings and dignity. Also, their care extended to me. After hearing many horror stories about
homecare, I must say I could not fault any of my husband's carers in any way whatsoever. I will always feel grateful to the ladies, without their help my husband would have been unable to stay at home, there was no way I could have cared for the last few weeks until he had to go into a hospice. Thank you so much.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your feedback. We greatly appreciate the positive feedback.


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Review from Denise B (Wife of Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The morning carers were lovely and spoke to us and explained what they were doing. Sometimes felt a bit rushed. The other three times in the day, the carers didn't speak at all and I thought it was uncaring. Some of them didn't seem to know the job. The sitting service wasn't good as it was different
people every time and I didn't feel comfortable going out - so I cancelled them. More training is needed and more caring.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for taking the time to send us a review and very sorry some of the services were not as you had expected. We will look at the points you raised and work on improving our staff in these areas. Again our sincere apologies you did not feel our teams fully supported you. We are constantly improving our teams and this feedback will assist us to review the staff involved and working on improvement plans.


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Review from Florrie C (Client) assisted by family/friend published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have had better care anywhere, so grateful for all the help provided by these young ladies.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Florrie, thank you for your kind words. We will continue to deliver quality care for you in your own home. Our carers feel well supported when they visit your home. Thank you for your continued support.


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Review from Sandra S (Wife of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital with a care package provided by Winserve. We have 2 carers 4x a day. They are caring, courteous and quietly go about making my husband comfortable with great care and dignity. The support from Winserve has enabled me to bring my husband home, which was his
greatest wish.
The carers have worked through the hottest July in living memory and never faltered. They are a credit to the company.
My heartfelt thanks.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for the encouraging words, Sandra. Our teams always look at ways to deliver quality care even in difficult times like the extreme heat in July. We will use this positive feedback to fuel us to do even more as we continue to deliver our services. Again, thank you for your support.


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Review from Lesley K (Daughter of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Winserve cared for my mother for five weeks before she died. The staff were amazing, always treated my mother with great care and dignity. The office staff were great to deal with, I would recommend Winserve to anyone. Many thanks to you all.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you, Lesley, for your very kind words and recommendations. It was our great pleasure to provide your mother quality care we always thrive to deliver. Again, thank you for supporting our teams as we delivered our support.


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Review from Susan M (Daughter of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died in November, we had two carers before she went into the hospital, which was not good. When she came out we had Winserve, they were brilliant with the way they talked to her and looked after her, every single person that came were all the same. I cannot praise them enough, they talked to
her, made her comfy, fed her and there was no rushing. You could tell that she came first, I would like to thank them all.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Winserve Care is always putting every one of our service users first in our service delivery. Thank you for appreciating our team's efforts and thank you for helping our team to be welcome in your mother's home as they provided support.


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Review from Kate W (Relative of Client) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who came into our home were fabulous. My stepdaughter-in-law wasn't keen on having carers but they chatted to her and made her feel at ease. She looked forward to you coming and enjoyed chatting with someone outside the family. We had some sit-in carers who were great at giving us some time
to ourselves, knowing my stepdaughter-in-law was being watched and occupied. Special thanks to the staff who were mentioned at the funeral and commended for caring for our gorgeous girl.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for providing a welcoming environment for our teams to come in and provide your daughter-in-law support. Thank you for all your kind words.


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Review from L P (Daughter of Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff who attended to look after my father were very friendly, supportive and helpful. They took care of his needs and always did their best to make sure he was comfortable. They always took time to chat briefly with me also.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

It is always wonderful to get this warm feedback. Our teams felt well supported in Father's home. Again thank you for allowing us to come in and provide care for your father.


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Review from Pat C (Daughter of Client) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had four wonderful carers looking after my very poorly dear mum. They were kind and considerate and provided excellent care for my mum. They were gentle and reassured her when they were with her. They were always respectful towards my mum which gave me and my sister great comfort. My mum felt comfortable
with them at a very sad time. Although it was their job, it felt much more than that and they showed great compassion and tenderness. We could not have asked for nicer carers to see to our dear mum in her final days. I would highly recommend Winserve and I will always remember their kindness and how Mum would smile and hold a hand when they came. Thank you so much to you all.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your encouraging words. Our carers felt very well supported as they delivered their care. Thank you for the wonderful support and it was a great pleasure to be able to give care to your mum. Stay strong and thank you again.


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Review from I R (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers my father had were respectful and very kind towards him. The company was quick to change visit times to suit us. Nothing was too much trouble. Good communication and service. Wouldn't hesitate to recommend Winserve carers to anyone.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your very kind words. It was our great pleasure to support your father and the whole family at such a difficult time. We all felt very welcome in your home and we greatly appreciate the kindness shown to us. Again, thank you for your warm words.


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Review from Mary R (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came home from the hospital to spend her last days with family.
At home, she had four wonderful carers, working in teams of two. From the very first day to the last day they attended to mum, I could see the carers showing gentleness, compassion, empathy and excellent care.
Although Mum was extremely
ill it was obvious she was comfortable with them and she would even hold their hands and occasionally manage a smile. They all treated Mum with dignity and did everything they could to make her comfortable.
Based on how the carers attended to my mum, I would certainly recommend Winserve Care Services Ltd.
Thank you very much, the four carers that came are a credit to Winserve.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you, Mary, for your kind words. We have a fantastic team and always aim to deliver the highest quality care. Our carers enjoyed the support you and the rest of the family gave them as they supported your mum. Again, thank you for your wonderful support.


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Review from T S (Husband of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three carers from Winserve Care Services cared for my wife through the last days of her life. The care she received was exemplary. They were highly respectful and responsive. Whenever they came in to see my wife, her face would light up since she trusted them completely. Their communication with me
and other family members was superb and they responded quickly and appropriately to our requests. They came on time and stayed until they were completely satisfied with what they had done. I would highly recommend Winserve without hesitation, to anyone seeking professional and considerate care for a loved one.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for the very kind words. We are always pushing ourselves to deliver the best care and you and your family gave us the optimal environment to deliver our services. Thank you for your support and for the warmth you showed to our team.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Winserve Care Services Ltd - Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Winserve Care Services Ltd - Leeds is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) ) ÷ 80 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Winserve Care Services Ltd - Leeds is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Amon

Amon

Job Title: Registered Manager

Joined: 2020

Our Registered Manager, Amon, has over 10 years of experience working in business and finance and has honed his expertise in managing our care services. His journey showcases his abilities to excel in various project environments, ensuring the smooth delivery of business. He has qualifications in Marketing, Business, and Project Management. From working for charity organisations and education, he is a valuable asset to our organisation.


Amon takes charge of leading our team and promoting a positive work culture. Additionally, he plays a crucial role in maintaining communication with stakeholders, such as service users, families, regulatory bodies, and external agencies.


One of his favourite hobbies is reading, particularly finance books. He is also a keen runner and swimmer, which was demonstrated when he took part in the Manchester Marathon this year, running a total of 25 miles!


Francisca (Fran)

Francisca (Fran)

Job Title: Director

Joined: 2020

A qualified mental health nurse with over 17 years of experience working in the care sector as a carer, support worker and trained nurse. Fran has strong experience working with adults/patients/service users with dementia, palliative care needs, learning difficulties, mental health challenges, and homeless clients, including women and children fleeing domestic violence and abuse.


Fran is an experienced health professional with supervisory and management experience in delivering quality adult, mental health and learning difficulties care services. She has worked in complex and demanding settings which include community-based services, low-secure rehabilitation services and hospital settings.


Winserve Care Services Ltd is excited to have Fran manage our service delivery operations. We are certain our service users will greatly benefit from her wealth of experience and compassionate care.


Karen

Karen

Job Title: Service Delivery Manager

Joined: 2023

With over 30 years of experience working in care, Karen has qualifications in NVQ Level 4 Care Management. She has worked as a care assistant, a deputy manager, a registered manager, to a chief executive, supporting individuals in care homes, supported living, and domiciliary care.


Karen's responsibilities include overseeing the day-to-day operations at Winserve so service users receive seamless and personalised care. She is a strategic problem solver, adept at optimising service delivery processes and making sure staff are equipped to meet the needs of all service users.


Karen loves to socialise and spend time with family and friends. She also really likes to keep fit, participating in off-roading and dancing. On quieter days, she likes to sit down with a good management or psychology book.


Kasia

Kasia

Job Title: Care Supervisor

Joined: 2020

Kasia is one of our most experienced staff members, who has been providing the highest quality care to our service users since she joined the team. She has been specifically mentioned in our reviews as an excellent carer.


Kasia loves animals, in particular, cats and always enjoys spending time with our service users' pets!


In her free time, Kasia enjoys travelling especially to warm destinations.


Nadine

Nadine

Job Title: Care Lead

Joined: 2021

Nadine is one of our experienced staff members and has provided the highest quality care for our service users since she joined Winserve. She is trained in all mandatory training requirements, as well as having NVQ level 2 and first aid trained.


Alex

Alex

Job Title: HR

Joined: 2023

Alex is our HR Lead, making sure that our carers are not only qualified, but motivated to provide exceptional care.


He oversees the HR, recruitment, training, and development of our care team. Alex is responsible for organising our policies and procedures and making sure Winserve continually deliver person-centred care. He also makes sure our work environment is supportive and inclusive, ensuring that our staff feel valued and respected.


In his spare time, Alex likes to read Sci-Fi novels and keep up to date with what is happening in the world. He also is a keen exerciser, participating in long-distance running and boxing.


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