Review from Mary B (Daughter of Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience

Winserve came to us after a bad experience with a previous care company. I was nervous due to our previous experience. I am delighted to say we are delighted with the care my mum receives. They are well organised and communicate well. They treat Mum with respect and dignity. They observe and communicate

changes with Mum's health, advising when to mention it to the district nurse/doctor. The timekeeping is excellent.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you, Mary, for your kind words. The carers supporting your mum feel you are always supportive to them and we greatly appreciate the great collaboration. Let us continue to work closely to ensure continued quality care delivery.

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Review from Terry K (Wife of Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

Prompt, very considerate and thoughtful. Clearly switched on as they spotted a serious issue with the catheter that needed resolving. I felt comfortable that they were in my home and that they had my husband's best interests at heart.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you Terry for your kind words. Our team felt very welcome in your home and that assisted us in delivery our support. It was our pleasure to give a veteran a well deserved send off. Again, thank you for your kind words.

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Review from A D (Wife of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

The company provided day and night care for my late husband for a couple of weeks prior to him going to a hospice. I cannot praise some of the staff highly enough - they were professional and caring and treated him with respect and humour - they made him laugh so much! They were kind, caring and compassionate.

Also, another staff member provided some day care and he also was respectful and caring. However, the night staff were a different story! Out of the four different night carers who attended, only one was professional and capable. One was asleep on the sofa as my husband was trying to get out of bed; another refused to take outdoor coat and hat off and I had to help her get my husband back to his bed during the night as she was not capable; the final one was late turning up did not show any identity - I had to ask him if he was from Winserve - he did spend time with my husband during the night, so I appreciated that. I would have given 5-stars for some staff.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your feedback. We take all feedback on board to improve our staff training and monitoring. Again, thank you for your kind words.

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Review from A S (Husband of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience

Quick to respond when I needed help, staff were polite and respectful of my wife's wishes and dignity.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you, Andrew, for your kind. words. Our team felt well supported during our visits.

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Review from K P (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience

The carers who attended to our mum for her personal care were all very caring and professional. This made her final days more comfortable and this had a big impact on my sister and I, knowing our mum was getting the care and support she required.
The staff were a credit to Winserve and we would have

no hesitation in recommending the service to others.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your kind words. We are always looking for ways to deliver better care for all our service users. Our team felt well supported as they supported your mum with her care.

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Review from Michelle S (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience

My mother went to a nursing home in Farsley in July 2021. Her first agency and their staff were totally inappropriate, inexperienced and uncaring. They along with the lack of support shown by the home created a level of care that was totally unacceptable. This applied to both the carers and the management

of the company. In December of 2021 Winserve arrived. A totally different level of care. Their carers showed experience in all areas from physical to emotional requirements. They showed empathy at all times and had the ability to bond not only with my Mum but always with us as a family. Any calls to the agency were dealt with professionally. The support from the home never really improved and so it was a blessing we had the carers from Winserve onboard who dealt with the situation along with the family. Mum died recently and I cannot thank the staff of Winserve enough for their care and support.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Michelle, thank you for supporting our team on all mornings as we delivered her personal care. We greatly appreciate the opportunity to care for your mum and thank you for your very kind words. Again thank you for your support.

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Review from Michela C (Daughter of Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience

Very, very friendly. So helpful, can never do enough for the whole family. Treat my elderly mum with nothing but dignity, respect and protect her modesty at all times. 06/01/22 - 09/01/22 did not think my mum would make it, the two carers kept dropping in and another lady called several times. Lovely

people with hearts of gold.

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Review from Diane K (Wife of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience

One of your staff came to spend the night looking after my husband so that we could have some sleep. He came on the 9th and 10th of October and it was so lovely to relax and sleep after looking after my sick husband 24 hours a day. The man was so calm, decent and soothing in his manner I felt I could

trust him completely with my vulnerable husband. When my husband passed away he helped and supported us in what to do. After the nurses had been to certify him he stayed with us while we got a priest. You are so lucky to have this man on your staff. It may seem cheesy to you but he was like a guardian angel that arrived just when he was needed. We will always be grateful. He was a true gentleman.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Diane, thank you for these very kind words. We have amazing staff who always go above and beyond in our care delivery. We keep looking for ways to improve and be there for our service users and their families. Again thank you for your words of appreciation.

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Review from J G (Daughter of Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience

Mum was treated with complete dignity and respect. The staff and carers were so wonderful in such a difficult time for our family. Mum was well looked after in her final days, couldn't have asked for more. Thank you.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your kind words. We appreciate all the support you gave our team as we cared for your mum.

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Review from Dorothy R (Partner of Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

Care was perfect, could not wish for any better.

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Review from K W (Wife of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience

All the carers have been very good. No problems at all with them. The carers have been excellent. They were marvellous with the client. He would do everything they asked him to do. Today the client was fast asleep, not opened his eyes. The carer came in this morning and a soon as she spoke he knew she

was here.

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Review from Christine P (Husband of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

The carer came in every day to wash and dress my husband who had cancer.
The career was very good, courteous, friendly, and polite. Everything he did was great and he treated my husband with dignity and respect.
He was a pleasant person and well-mannered, and my husband even though he was embarrassed

at first, he came to get on with the carer.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you Christine for your very kind words. Our carer felt welcome in your beautiful home and found you and your husband to be very kind and warm. It was our pleasure to provide you support at this difficult time.

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Review from Denise F (Wife of Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

Winserve Care Services provided care for my husband over the past couple of months during a difficult time for us as a family. My husband deteriorated gradually over the months but at every stage, the carers looked after him with care compassion and dignity. Nothing was too much trouble for them. I

can't thank them enough for all they did to help look after him.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you Denise for the kind words. Our staff felt very welcome in your home and you were always supportive in providing all the resources we needed to support your husband.

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Review from Stephen G (Son of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience

This was new territory for ourselves, but the Winserve 'Lions of Leeds' care team were first class.

Cannot speak highly enough of the whole team who attended our Mum in the final 17-days of her life, before she passed on the 26th of May.

Thanks to four members of staff for all their best efforts,

professionalism and friendliness, whilst undertaking what is definitely not an easy job. One of them even sorted out Mum's cats (Milly's) litter tray on a few occasions!

Would unreservedly recommend Winserve to anyone, without their able assistance, we would have found it very difficult to cope.

Very best wishes.

Reply from Aidan Gadd, New Business at Winserve Care Services Ltd - Leeds

Thank you so much for these kind words, Stephen. We really appreciate the feedback; it provides great motivation for our team. We were so well supported by you and your family, and we really appreciate everything you did for us.

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Review from Molly S (Wife of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience

So very caring and careful that they didn’t hurt my husband or upset him - they talked to him, even though he couldn’t answer. All the staff were lovely. Everyone was so dedicated they were really good. A huge amount of compassion at such a difficult time. Unfortunately, my husband had been discharged

from hospital to spend his final weeks in his own home and I liked the way they asked my husband's permission to touch him and help him even though he couldn’t reply for himself. I cannot thank everyone involved enough, nor recommend their services highly enough.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you Molly for your kind words. You welcomed all of our staff into your home and allowed them to do their work freely. Your comments are fuel for our staff and we are glad we could provide support to you and your family at that very difficult period.

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Review from Julie B (Daughter of Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience

Winserve have provided care for my father and I cannot thank them enough for what they did. Their care was exceptional and they treated him with respect and dignity and became like a part of our family. I will never forget the carers - my Dad loved each and every one of them. thank you from the bottom

of my heart - real life heroes.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you, Julie, for the very kind words. Our team greatly appreciates all the warmth and kindness shown by your whole family.

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Review from Julie H (Daughter of Client) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience

We have been very pleased with the professionalism and excellent standard that Winserve Care Services have provided for my Dad as well as the support they have shown to our family. They are always punctual, very polite and courteous and have been there to help and give advice, even outside of normal

visiting times. We wouldn't hesitate to recommend their care services to friends and family.

Reply from Aidan Gadd, Senior Care Service Advisor at Winserve Care Services Ltd - Leeds

Thank you so much for these kind words. We always look forward to seeing your father and the family, our carers feel so welcomed every day.

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Review from Andrew R (Son of Client) assisted by family/friend published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience

Winserve cared for my dad for several months. I was worried about getting carers for my dad but Winserve put me at ease and could not have done any more for my dad. We were so lucky, as was my dad, to have a company full of caring individuals just like Winserve to care for my dad. He looked forward

to seeing them as they cheered him up and always had a laugh and joke with him.

Reply from Aidan Gadd, New Business at Winserve Care Services Ltd - Leeds

Thank you so much for these kind words. It was a pleasure to support your father and our carers felt privileged to have got to meet such a warm and grateful person. The whole family was so supportive. We are sorry for your loss and our thoughts are with you and the family at this difficult time.

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Review from Abigail M (Granddaughter of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience

Winserve cared for my Gan-Gan through the last months of his life. I can't recommend them enough. Even though a global pandemic, nothing was ever too much trouble. They put our minds at rest and ensured us my gran-gran was receiving the best possible care just like he deserved. I personally can't put

into words how grateful/thankful I am.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Abi, many thanks for your very kind words. It was our great pleasure to look after your Grandfather. Our carers greatly appreciate all the support you gave them during their visits. Our thoughts are with your family at this very difficult time.

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Review from Sheila D (Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience

Mum is very reluctant to accept help from outside the family, her carer has taken time and persevered to win Mum over and be accepted. She has taken this slowly to build a relationship with Mum and to get to know Mum. Mum is now allowing her to help and looks forward to her visits. She wants to understand

how Mum is and takes time to interact with her making Mum laugh. Mum's carer is an asset to the organisation. She cannot find anyone suitable to cover her when she is off so has attended every day since August. She is dedicated, reliable and a warm and caring individual.

Reply from Aidan Gadd, Senior Care Service Advisor at Winserve Care Services Ltd - Leeds

Thank you very much for your kind words, it is amazing to get such good feedback and it has been passed onto your Mums carer. We look forward to continuing to work with you and your Mum. We really appreciate your feedback and support.

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Winserve Care Services Ltd - Leeds

Care Provided by Winserve Care Services Ltd - Leeds

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Funding & Fees Guide for Winserve Care Services Ltd - Leeds