Winserve Care Services Ltd - Leeds

Unit 72 Pure Offices, Turnberry Park Road, Morley, Leeds LS27 7LE
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9.8 67 Reviews
  • Winserve Care Services Ltd - Leeds, Leeds
Winserve Care Services are a care provision business operating in Leeds and Cornwall. They are CQC registered and provide supported living, domiciliary care, and live-in care. Their services cover:

Palliative care
Live-in care
Overnight care
Supported Living
Respite care
After hospital discharge care
All other forms of supported living and personal care as required for all adults aged groups, ultimately assuring that service users live comfortably and thrive in their homes and the community.

Winserve's diverse range of staff are competently trained, professional, and dedicated to delivering quality and personalised care for each of their service users. They speak a variety of languages in order to communicate effectively with people from different backgrounds, and they conduct annual Enhanced Disclosure Barring Service (DBS) checks for all staff, ensuring that service users always feel safe and protected.

Winserve Care Services Ltd are always ready to support new service users and they look forward to working with individuals and organisations in delivering quality personal care across the country.

Please email or call the team for confidential discussions on your care service requirements.

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Care Provided by Winserve Care Services Ltd - Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Amon Mutyasira (Registered Manager)
  • Admission Criteria
    • Registered for adult care provision 18+

Funding & Fees Guide for Winserve Care Services Ltd - Leeds

  • Prices

  • Fees begin from £28.95

  • Our fees depend on the service user requirements which will be determined by our free assessments. We offer competitive care rates in line with the service user's requirements.


    Price per hour upon assessment.

Winserve Care Services Ltd - Leeds Reviews (67)

Total of 67, showing 1-20
9.8

Winserve Care Services Ltd - Leeds has a Review Score of 9.8 (9.825) out of 10, based on 14 reviews in the last 2 years. Over all time Winserve Care Services Ltd - Leeds has 67 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Nicholas T (Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm continually delighted by the service I get from my carers at Winserve who provide holiday and weekend cover for my regular carers. They are always on time and arrive with a smile, ready and keen to help me get on with my day. The consistently great service, including the ever present staff on the
admin side of things, deserves recognition. Thanks!

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

Thank you for taking time to send us a review. Our whole team is always looking at ways of improving our support and it is wonderful to learn we are getting this right. It is our pleasure to support you and we look forward to our continued relationship.


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Review from John S (Client) assisted by family/friend published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate the care and support given by the Winserve Care team, we couldn't cope without them!

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

Thank you for the kind words. We are always working to deliver the best care possible and we appreciate that our team is making a difference for your loved one.


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Review from G H (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed assistance at very short notice which wasn't a problem. My dad hasn't had carers before therefore I was unsure how he'd be but they were lovely and he enjoyed their company. This meant I was able to have a long overdue break for a few days without any concerns. Overall we are both very happy
with the service provided and will turn to yourselves when we need assistance again.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

Thank you for the wonderful feedback. We are always here should you need our support again. Again thank you for trusting us to look after your dad.


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Review from Meryl T (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my Mum received from Winserve was excellent. The girls who looked after Mum were so kind, nothing was too much trouble even though Mum could be difficult at times. Her regular carers were marvellous and I'm sure my Mum will really miss them. They were so efficient and dealt with all Mum's care
needs with compassion and understanding. Thank you so much.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

It was great for our team to support your Mum. Thank you for all your support in the over three years we worked closely to give your Mum quality care in her own home. Thank you for your kind words and we wish you and your Mum all the best.


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Review from Lorraine A (Wife of Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for caring for my husband. It was only four weeks but very well done. Thanks again.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

Thank you for your feedback. We are always working on delivering the best care support possible and it's wonderful when we receive such encouraging feedback. We appreciate all the support you gave our team as we cared for your husband.


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Review from Ann S (Solicitor of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am reviewing Winserve in my capacity as a Solicitor for an elderly frail lady who had no local family. I cannot thank the manager and his team at Winserve enough for the kindness and compassion that they showed to my client. The whole team are absolutely marvellous and nothing was ever too much trouble.
The
whole operation runs extremely smoothly. What really impressed me was when my client deteriorated they were able to go from providing 3 visits a day to providing 2 carers 24/7 at a moment's notice. I would not hesitate to use them again or recommend them to any family with a relative who needs care.
The best thing about Winserve is the team of committed carers.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

Thank you for your kind words and your great appreciation. It was our pleasure working with you and our whole team felt well supported throughout our dealings. We will use this positive review to further fuel our drive to deliver quality care for our service users. Again thank you for your wonderful support.


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Review from H M (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winserve were recommended to us by another family and we are so pleased we chose them to help with the support our mum's needs. We are very grateful for the carers' continued daily care, kindness and patience when supporting mum and also for their kindness towards our dad too. They always make time
to have a chat with both parents and make sure everything is ok before they leave. The Manager has always been and continues to be professional, helpful and friendly.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Leeds

Thank you HM for your very kind words and your wonderful support. We are committed to delivering care of the highest quality at all times. Thank you for letting us care for your parents. We will continue to ensure we work closely as a team and deliver amazing care.


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Review from P T (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winserve were very approachable, listened to you and resolved problem areas concerning care. Very quick to respond to myself when I had a question. Very caring and my mother was very well looked after by Winserve. Would definitely pass this company to anyone wanting carers for their family which I have
already done but unfortunately they have certain care companies they deal with. Overall had 4 care companies for my mother and Winserve was the best by far.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your feedback and words of encouragement. Our staff felt very well supported as we cared for your Mum and we are very grateful for this effective collaboration. Again thank you for your kind words.


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Review from M G (Wife of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have carers from Winserve four times a day since my husband came out of hospital in February, and I cannot praise them enough. They are amazing! Highly competent, professional, and totally reliable. They treat my husband with dignity and respect, and are always friendly and compassionate. I couldn't
imagine being without their steady support. I'd like to thank all the carers for their help this year. My husband calls them "the dream team". Yes, I would certainly recommend Winserve to others.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your very kind words of encouragement. Our teams are always looking for ways to deliver great care support and it's wonderful to know our efforts are making a great difference. Again, thank you for your wonderful support and we will continue to provide great care support to your loved one.


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Review from Melanie M (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a caring, considerate and attentive team. They listened to and carried out all the care needs for Dad while keeping his dignity and following his wishes. Thank you.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your warm and kind words. We are a care team that is always looking at ways to improve our support and we are glad we made a difference here. Again, thank you for your words of encouragement.


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Review from D F (Wife of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I love the girls that come to our home. We have no problem, pleasant and like to have a laugh but still working. I get up early just to open the door for them to come in and then straight to work. I just look forward to seeing them, it makes my day to see a friendly face in the morning.
They do what they have to do and ask me do I need anything they can do for me. They are always pleasant and very good with my husband.
Thank you all.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your very kind words. Our teams are always looking at ways to deliver quality care for our service users. It's great to learn we achieved our aims with your family. Thank you again for all your wonderful support to our care team.


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Review from Helen W (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging the initial meet to planning and starting care was effortless and professional.
All the carers involved with Mum were excellent. On numerous occasions, they rang me if there was a situation and kept me informed. It was clear all the carers loved their roles caring for people, having patience
and calmness when my mum had her dementia moments. I could leave notes and the carers acted on them. Their support alleviated a lot of pressure off me. I will be recommending Winserve. Mum is moving into a care home now as she is no longer able to live independently. Without the carers, this would have happened sooner.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your kind words. Our carers enjoyed the support you gave them as they supported your mum. Again thank you for all your support. Our team will miss visiting your mum and wish her all the best in her new environment.


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Review from Christine G (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Winserve cared for my late mother, from April 2022 to March 2023. They all treated my mother and family with great respect. I would highly recommend Winserve Care for anyone's sick relatives as they truly are amazing.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your kind words Christine - it was an honour for our team to support your mum in her beautiful home. It was also wonderful to see you and the family being there for your mum. Again, thank you for your kind words.


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Review from C M (Wife of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent. The carers have been very patient with the client. Very supportive and carers have adapted to whatever needs are required on each visit. Personal hygiene has been above and beyond of what the family could have done without support.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for the encouraging feedback. Our team will continue to improve our service delivery. Again thank you for the feedback.


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Review from Isabel S (Daughter of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a palliative patient and needed care on discharge from hospital. Winserve has been a fantastic care network for my dad. They are always on time, friendly and really care for him, making sure he is comfortable. Nothing is ever too much and the carers have put a big smile on my dad's face and
ours during this difficult time. Thank you to all the carers at Winserve for providing a five-star service.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for the encouraging feedback. Our team is fully committed to ensuring we deliver high-quality care for all our service users at all times. It's wonderful to receive feedback that acknowledges our team's efforts. Again thank you for your feedback.


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Review from Carolyn W (Wife of Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were excellent in friendliness, discretion, gentleness, thoroughness, compassion, and every other way necessary for a very ill man in a lot of pain. I would recommend this service to anyone and everyone.

Reply from Amon Mutyasira, Registered Manager at Winserve Care Services Ltd - Leeds

Thank you Carolyn for your very kind words. Winserve Care is always looking to deliver the best care possible. We appreciate your words of encouragement and continue to improve and get even better at what we do.


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Review from C B (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that looked after my dad were amazing. Took all his needs into account when caring for him and looked after him well, chatting with him and making him feel comfortable. I was worried about dad having to have carers due to his illness, but the worries I had soon disappeared and I felt
confident he was in safe hands.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your encouraging comments. Our team always look at delivering the best care and it's encouraging to receive such positive feedback.


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Review from Alison B (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed care providers for my dad after having poor care from another company. We have found all staff at Winserve to be very caring, professional and respectful. They treated my dad with dignity. They never rushed his care and were very kind to my mum also. I would recommend Winserve highly. A well-led,
compassionate company who have made such a difference in my parents' lives. Thank you.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you Alison for your very kind words. All our carers felt very supported as they came to care for your dad. Again thank you for your wonderful support.


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Review from Michelle L (Daughter of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have enough words to express how grateful as a family we are for the outstanding care and compassion that was shown to us all through an extremely difficult time while we were all caring for a loved one at end of life, at home. The carers became part of our family nothing was too much trouble
and were completely respectful and maintained professionalism at all times, we will always be truly grateful to you all. Thank you.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your kind words. All our carers felt very supported as they visited to provide their assistance. Again, thank you for welcoming our teams into your home.


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Review from A K (Son of Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are great and always try to do everything asked.
We really appreciate the hard work they do.

Reply from Amon Mutyasira, Operations Manager at Winserve Care Services Ltd - Leeds

Thank you for your words of encouragement. We will continue to deliver quality care for father. Again, thank you for supporting our teams as they come into your home to give care support.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Winserve Care Services Ltd - Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Winserve Care Services Ltd - Leeds is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) ) ÷ 80 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Winserve Care Services Ltd - Leeds is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Amon

Amon

Job Title: Registered Manager

Joined: 2020

Our Registered Manager, Amon, has over 10 years of experience working in business and finance and has honed his expertise in managing our care services. His journey showcases his abilities to excel in various project environments, ensuring the smooth delivery of business. He has qualifications in Marketing, Business, and Project Management. From working for charity organisations and education, he is a valuable asset to our organisation.


Amon takes charge of leading our team and promoting a positive work culture. Additionally, he plays a crucial role in maintaining communication with stakeholders, such as service users, families, regulatory bodies, and external agencies.


One of his favourite hobbies is reading, particularly finance books. He is also a keen runner and swimmer, which was demonstrated when he took part in the Manchester Marathon this year, running a total of 25 miles!


Francisca (Fran)

Francisca (Fran)

Job Title: Director

Joined: 2020

A qualified mental health nurse with over 17 years of experience working in the care sector as a carer, support worker and trained nurse. Fran has strong experience working with adults/patients/service users with dementia, palliative care needs, learning difficulties, mental health challenges, and homeless clients, including women and children fleeing domestic violence and abuse.


Fran is an experienced health professional with supervisory and management experience in delivering quality adult, mental health and learning difficulties care services. She has worked in complex and demanding settings which include community-based services, low-secure rehabilitation services and hospital settings.


Winserve Care Services Ltd is excited to have Fran manage our service delivery operations. We are certain our service users will greatly benefit from her wealth of experience and compassionate care.


Karen

Karen

Job Title: Service Delivery Manager

Joined: 2023

With over 30 years of experience working in care, Karen has qualifications in NVQ Level 4 Care Management. She has worked as a care assistant, a deputy manager, a registered manager, to a chief executive, supporting individuals in care homes, supported living, and domiciliary care.


Karen's responsibilities include overseeing the day-to-day operations at Winserve so service users receive seamless and personalised care. She is a strategic problem solver, adept at optimising service delivery processes and making sure staff are equipped to meet the needs of all service users.


Karen loves to socialise and spend time with family and friends. She also really likes to keep fit, participating in off-roading and dancing. On quieter days, she likes to sit down with a good management or psychology book.


Kasia

Kasia

Job Title: Care Supervisor

Joined: 2020

Kasia is one of our most experienced staff members, who has been providing the highest quality care to our service users since she joined the team. She has been specifically mentioned in our reviews as an excellent carer.


Kasia loves animals, in particular, cats and always enjoys spending time with our service users' pets!


In her free time, Kasia enjoys travelling especially to warm destinations.


Nadine

Nadine

Job Title: Care Lead

Joined: 2021

Nadine is one of our experienced staff members and has provided the highest quality care for our service users since she joined Winserve. She is trained in all mandatory training requirements, as well as having NVQ level 2 and first aid trained.


Alex

Alex

Job Title: HR

Joined: 2023

Alex is our HR Lead, making sure that our carers are not only qualified, but motivated to provide exceptional care.


He oversees the HR, recruitment, training, and development of our care team. Alex is responsible for organising our policies and procedures and making sure Winserve continually deliver person-centred care. He also makes sure our work environment is supportive and inclusive, ensuring that our staff feel valued and respected.


In his spare time, Alex likes to read Sci-Fi novels and keep up to date with what is happening in the world. He also is a keen exerciser, participating in long-distance running and boxing.


Frequently Asked Questions about Winserve Care Services Ltd - Leeds

What Type of Services does Winserve Care Services Ltd - Leeds offer?

Winserve Care Services Ltd - Leeds offers Home Care.

How many Carers does Winserve Care Services Ltd - Leeds employ?

Winserve Care Services Ltd - Leeds employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Winserve Care Services Ltd - Leeds to verify any information. View our terms and conditions. Winserve Care Services Ltd - Leeds has a Platinum Service – more info.