CAS Care Solutions Ltd

1a Hamilton Business Park, New Milton BH25 6TL
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9.2 12 Reviews
  • CAS Care Solutions Ltd, New Milton
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Care Provided by CAS Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CAS Care Solutions Ltd
  • Person in charge
  • Clarice Barrett (Manager)

Funding & Fees Guide for CAS Care Solutions Ltd

  • Prices

  • £21.00 - £29.12 per hour
Are you the Owner/Manager of CAS Care Solutions Ltd? View your Advertising Options

CAS Care Solutions Ltd Reviews (12)

9.2

CAS Care Solutions Ltd has a Review Score of 9.2 (9.226) out of 10, based on 7 reviews in the last 2 years. Over all time CAS Care Solutions Ltd has 12 reviews.

Overall Experience

  • 9
  • 3
  • 0
  • 0
  • 0

Date Published

12
0
3
7
5

Review from Sue M (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All office staff, from call handlers to seniors, are polite, professional, and friendly when taking calls, no query is deemed inappropriate as it's important to the client's family.
We are kept informed if the carers are running late or if the schedule has been or needs to be changed.
The carers
are all lovely, polite, good timekeepers, and respectful when in our home. It is nice to see they show an interest in my mother and talk to her the whole time they are visiting asking about mum's family, hobbies etc. There is many a moment with them laughing.
A majority of the carers we have are from overseas and their English is well-spoken.

Reply from Tivadar Polgar, Registered Manager at CAS Care Solutions Ltd

Thank you ever so much for the kind words and for the overall positive feedback. Glad to bring joy to your mom's days.


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Review from J D (Husband of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, at home, was looked after by a very good live-in carer. In October 2022, it was decided by Government Care that her live-in carer needed help. CAS were selected and their carers visited 3 times a day to provide this help. I found the carers polite, professional and helpful. They worked well
with our live-in carer. Any minor problems were resolved quickly with the CAS management. We were very appreciative of the kind care provided by CAS.

Reply from Tivadar Polgar, Registered Manager at CAS Care Solutions Ltd

Thank you for the nice words. we appreciate the feedback and we are glad we could support your wife those days. We hope all is good with you.


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Review from M M (Husband of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to CAS Care Solutions my wife was able to stay at home for over a year longer than would otherwise have been possible. She eventually had to move to a care home in January 2024. CAS provided personal care for an hour on 6/7 mornings each week and an increasing level of additional support when
it was needed. I was mostly very happy with the service which was provided. During the year my wife was looked after by many different staff, some with whom she got on better with than others. All were kind, considerate, and caring. The managers were accessible and listened to my concerns when issues arose, e.g. clashes with carers, the number of different carers, billing mistakes. My greatest negative was the very poor computer system used to provide information to clients, which was so unreliable that I tried to avoid using it unless necessary.

Reply from Clarice Barrett, Manager at CAS Care Solutions Ltd

Thank you ever so much for sharing your experience here. We appreciate your feedback and fully taking responsibility for the IT system too.


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Review from John H (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CAS provided care for my mother-in-law for a number of years, prior to her entering a nursing home. She was always very happy with the care provided, and the friendliness of the carers. She felt that the carers were interested in her as person, rather than just as a client, and enjoyed their visits,
and the conversation during those visits.

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Review from V R (Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CAS Care carers have been coming to me since discharge from hospital. They are all very knowledgeable, professional, helpful and go the extra mile. When I was readmitted to hospital, they looked after my pets (1 dog, 1 cat and 3 hens). My only complaint is that they are not allowed sufficient travelling
time between each call.

Reply from Tivadar Polgar, Registered Manager at CAS Care Solutions Ltd

Thank you ever so much for the kind words. We appreciate the constructive feedback and we are continuously working on achieving the best customer satisfaction. Unfortunately, the system is not able to take into account unexpected circumstances such as flooded roads, closures, heavy traffic and so on. We are hoping that the issue is just temporary, but we always welcome feedback at all levels.


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Review from Theodor P (Private Carer of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been looking after the client I had supported too. Even though they could manage the care with the support of several carers yet it was never disrupted nor cancelled. The carers were polite and well trained. They spoke highly of their employers and management, at least what I was told
by them. Their software used for communication is effective and offers the option to keep an eye on the upcoming visits and past vists` notes too. This feature is available not just for next of kin but for private carers like me too. The next of kin was also speaking highly of the company.

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Review from Graham W (Friend of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough praise for the CAS team. My friend had 24/7 support from CAS, they helped make an impossible illness feel possible. I spent many hours in the company of the carers over a number of years, which was an honour. I was moved and humbled by their commitment to my friend. Thank you
always.

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Review from Lesley E (Daughter of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would 100% recommend CAS Care Solutions.
Initially, I asked CAS to help with my mum and dad. We needed help as my dad was my mum’s full-time carer and he became unwell. Sadly my dad passed away in November and the carers were amazing in helping my mum, my brother and I cope with our loss. Mum always
had Dad to care for her but CAS made the transition to carers easy as they always showed her kindness and respect. Mum loves all her carers and the time she spends with them. Sadly we are no longer able to look after Mum at home and are having to say goodbye to the lovely carers that have been part of our lives for the last few months. We would not have survived without your support and kindness. Thank you from the bottom of our hearts.

Reply from Sara Phillips, Manager at CAS Care Solutions Ltd

It was a pleasure to care for both your mum and dad. Thank you for your kind words, we hope your mum loves her new home.


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Review from Martin L (Son of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When seeking a carers service to support my mum to stay in her own home I sought local recommendations and CAS Care Solutions was flagged. Arrangements were made for a home visit to assess requirements and to meet Mum - and all these arrangements were completed timely and went very well. The service
was put in place within days. The carers visited daily, for an hour in the morning and assisted with setting Mum up for the day. The service extended from providing direct care through to support like making tea, bed changing, washing, drying, ironing, putting out refuse, arranging attendance of a hairdresser and chiropodist etcetera. CAS Care provided me with regular updates, including candid feedback about any issues. Most importantly, Mum liked the carers and benefited from their engagement and kindness.

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Review from Donna E (Daughter of Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be friendly, caring and treated my mother with respect. A number of the carers went above and beyond their daily activities to look after my mother. You know who you are - I thank you.
My only negative comment would be management - the staff never seemed to have sufficient
travel time between clients so were sometimes flustered upon arrival.

Reply from Clarice Barrett, Managing Director at CAS Care Solutions Ltd

Thank you, Donna, for your lovely review. We are sorry to hear about the experiences you had with carers and their travel time. Our online system calculates the travel time between clients and alerts us if it is insufficient. We will endeavour to look into this for the future.


It was an absolute pleasure to care for your mother, the whole team considers themselves lucky to have known her.


We hope that you and your family are well.


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Review from Adrian B (Next of Kin) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of CAS Care Solutions has been exceptional....the care that they gave my late father was second to none...he loved them coming to see him....and also keeping me up to date with situations that had occurred...it made me feel so at ease knowing my father was in such good hands ...the
thing that stood out to us as a family was that they would go that extra mile to help...something I think you don't get from a huge care company ...we as a family are so grateful for the care and professionalism of this company that they offered our father...they are a credit to their profession.

Reply from Clarice Barrett, Manager at CAS Care Solutions Ltd

We are very grateful for your kind review. Your father was a lovely man, who our CAS team were very fond of!


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Review from Chloe B (Granddaughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend enough, during the time CAS Care looked after my grandad, I didn't have one complaint! They were incredible, my grandad loved the system of seeing the same carer every time and made a great connection with her, we always had emails whenever there was any changes or concerns. Very professional!
They turned a lonely old man into a happy one in such a short space of time! Whenever I spoke to him he couldn't praise them enough, about how friendly, helpful and considerate they all were.

Reply from Clarice Barrett, Registered Manager at CAS Care Solutions Ltd

Thank you for your lovely words! It was an absolute pleasure to look after your Grandad! The CAS team have fond memories of him.


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Current Review Score: 9.2 (9.226)

Overview of Review Score

The Review Score of 9.2 (9.226) out of 10 for CAS Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.526 for CAS Care Solutions Ltd is calculated as follows: ( (21 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 38 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CAS Care Solutions Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for CAS Care Solutions Ltd

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Meet the Team (0)

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Frequently Asked Questions about CAS Care Solutions Ltd

What Type of Services does CAS Care Solutions Ltd offer?

CAS Care Solutions Ltd offers Home Care.

How many Carers does CAS Care Solutions Ltd employ?

CAS Care Solutions Ltd employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CAS Care Solutions Ltd to verify any information. View our terms and conditions. CAS Care Solutions Ltd has a Basic Service – more info.