Hourly fee starts from £24.00
Live in, waking nights and sleeping nights prices are dependent on the complexity of service provision required .
PentaCare (Bury St Edmunds) has a Review Score of 10 (9.957) out of 10, based on 12 reviews in the last 2 years. Over all time PentaCare (Bury St Edmunds) has 12 reviews.
Review from D N (Son of Client) published on 4 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Toni Tyrer, Registered Manager at PentaCare (Bury St Edmunds)
Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.
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Treated with Dignity
Value for Money
Review from Mei N (Mother of Client) published on 10 January 2025
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Overall Experience
4.0 out of 5
Reply from Toni Tyrer, Registered Manager at PentaCare (Bury St Edmunds)
Thank you so much for your kind words and thoughtful review! We are truly honored to have had the opportunity to provide care for your loved one. It means a great deal to us to hear that our services have made a positive impact. Your support and trust in us motivate our entire team to continue delivering the best care possible. If there's anything more we can do for you or your family, please don't hesitate to reach out. We're here for you!
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Review from M B (Friend of Client) published on 8 January 2025
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Overall Experience
5.0 out of 5
Reply from Toni Tyre, Registered Manager at PentaCare (Bury St Edmunds)
Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a positive difference for you. If there's anything more we can do, please don't hesitate to let us know!
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Review from Andrew P (Husband of Client) published on 17 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Toni Tyre, Registered Manager at PentaCare (Bury St Edmunds)
Thank you so much for sharing your experience. We truly appreciate your trust in our team and are delighted to hear that your transition to PentaCare has been a positive one. Ensuring that your needs are understood and met with compassionate care is our top priority, and your feedback means a lot to us.
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Review from Claire B (Daughter of Client) published on 27 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Toni Tyre, Registered Manager at PentaCare (Bury St Edmunds)
Thank you for your kind words. We're delighted to hear that your mum is receiving the care and support she deserves. We'll share your appreciation with the team, please let us know if there's anything more we can do for you.
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Review from A R (Partner of Client) published on 19 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Toni Tyre, Registered Manager at PentaCare (Bury St Edmunds)
We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in care needs Your feedback means a lot to us. If there's anything more we can do, please don't hesitate to reach out.
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Review from Clare P (Daughter of Client) published on 6 November 2024
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Overall Experience
5.0 out of 5
Reply from Toni Tyrer, Care Manager at PentaCare (Bury St Edmunds)
Thank you so much for this kind review. We strive every day to ensure that the people we support are happy and safe in their own homes.
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Review from Joan M (Client) published on 26 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from H M (Client) published on 25 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from P M (Friend of Client) published on 4 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from Edward W (Client) published on 1 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from J M (Client) published on 12 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jeannie Burch, Manager at PentaCare (Bury St Edmunds)
Thank you so much for lovely review, we appreciate the time you have taken to write this.
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The Review Score of 10 (9.957) out of 10 for PentaCare (Bury St Edmunds) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for PentaCare (Bury St Edmunds) is calculated as follows: ( (67 Excellents x 5) + (3 Goods x 4) ) ÷ 70 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for PentaCare (Bury St Edmunds) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Manager
Joined: 2024
I have been working in adult social care for 15 years, specialising mainly in dementia and mental health. I started this new role in July and I'm excited to continue my journey.
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