My Homecare Bristol

9 The Courtyard Unit, North Court Woodlands, Bradley Stoke, Bristol BS32 4NQ
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9.7 15 Reviews
  • My Homecare Bristol, Bristol
My Homecare Bristol provides skilled care workers for personal care needs, domestic and support services in the persons home so as to help maintain their independence. Short half hour visits once or twice a week can be catered for. They also provide care services of two, three, four or five visits daily if it is required. Two carers will work together for more complex care and support needs.

A full Live in service is also available if people are looking to achieve a realistic and affordable alternative to residential care. An experienced carer will live in with the person either on a short term respite basis or full time with assistance from a second live-in carer.

All needs are thoroughly assessed by the experienced manager and the support plan will a focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

My Homecare is a nation wide provider and has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

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Care Provided by My Homecare Bristol

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debra Jones (Manager)

Funding & Fees Guide for My Homecare Bristol

  • Prices

  • £12.50 - £27 per hour

  • Please note more than half of our hourly rate goes to carers, majority of our carers are contracted so they get paid every month fixed rates plus any overtime. We also provide .45p per mile as mileage provide annual leave and pensions and other benefits including fortnight £50 lucky draws etc.


    Share of our hourly rates goes to administrative charges and other expenses.

My Homecare Bristol Reviews (15)

9.7

My Homecare Bristol has a Review Score of 9.7 (9.711) out of 10, based on 9 reviews in the last 2 years. Over all time My Homecare Bristol has 15 reviews.

Overall Experience

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  • 5
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Date Published

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9
6

Review from Michael John K (Husband of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company have been providing care for my wife over a period of several months. Their service has been exceptional. Not only have they been reliable and meticulous in the basic care requirements, but they have brought kindness and laughter into what has been a worrying time in our lives. I highly
commend them.

Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thanks. We try our level best to keep up our standards given the challenges we face. I thank you for taking the time to share your views this will certainly cheer up and motivate our hardworking staff.


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Review from Caroline B (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have been looking after my dad have been wonderful.
My dad said they were all kind and really looked after him.
These carers are a credit.
Thank you for everything they did for Dad.
Staff at the end of the phone and via email have always been lovely, professional, friendly and helpful.

Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thank you very much for your valuable feedback. This means a lot to us.


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Review from Elizabeth C (Daughter of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrive on time, and stay for the full hour. They have not missed any appointments. They regularly take my dad for walks, which is good for his physical health. They regularly clean the kitchen, bathroom and hoover all his flat. They regularly help him with his lunch, often soup, which
is very helpful. They often check that he has taken his medication, which is important. My dad is happy and gets on well with them, which is very pleasing. Overall, the family are very happy with the service which is vital for my dad's well-being. Many thanks for the service!

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Review from Valerie R (Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory overall.

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Review from Beryl C (Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The young lady was very pleasant. She just wanted to make sure I was satisfied with their service, which I am. The carers are always cheerful and caring and will do any task I ask them to.

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Review from Mandy S (Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care is excellent, appreciate the care and personal touch. I want to thank the staff for making me feel really cared for. Everyone has their personal gifts, theirs is care and support. I want to thank everyone for making me feel comfortable in my own home. Personal care is especially hard to accept
but everyone is helpful and kind. Thanks to the office staff for their care and support.

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Review from Yanna M (Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far in my care journey, I have experienced amazing compassion and empathy. I have loved building relationships with my carers and feeling more independent in the community. I had been very nervous when I first started as I’m only 28 but they treat me like a normal person. We have long chats over
cups of tea and crochet when it’s raining and continue to build my confidence when out. Personal care has been made so much easier and I no longer feel embarrassed about my disability and instead feel encouraged and enabled through these relationships. I am very grateful for Myhomecare.

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Review from G B (Son of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care provider, my dad is disabled and needs lots of support in the mornings. My Homecare provided supportive, compassionate care. Excellent timekeepers. Great communication from the management team. As a family, we have peace of mind that our dad is getting the right support and care. Highly
recommend.

Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Greg, thanks for taking the time, this will mean a lot to our care angels who give their best.


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Review from M M (Wife of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has had excellent treatment from My Homecare Bristol. The staff are always very pleasant.

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Review from A C (Wife of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big help from two carers!

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Review from T E (Wife of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the carers to be kind and careful with the client. They have maintained a respect for him at all times and treated him with concern for his well-being at all times. They are all conscious of the client's safety. As the client is very hard of hearing, I have observed the carers are all
very patient.

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Review from J M (Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have given me much support and care. I am truly grateful to them. They are very kind and helpful, happy and cheerful.

Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

I am so glad that our support is meeting your standards. This means a lot to our hardworking care professionals.


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Review from Robert G (Son of Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with My Homecare and the service they provided to give care for my mother in our home. Mum's mobility and dementia had gotten worse, the carers were all helpful and understanding and kept calm at all times. The care manager is thorough at doing her job and also helpful and understanding.

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Review from Joan H (Wife of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The changeover from NHS carers to NHS paid carers went very well and the current carers are friendly and helpful. Occasionally they are a bit later than their booked time, but parking around here is difficult, so can delay things. My husband is always pleased to see the carers and we both feel we benefit
from their attention.

Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Many thanks, for your lovely words, this really means a lot for our amazing carers.


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Review from Brian J (Client) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is superb. Without her help, I would be unable to remain in my home. There is nothing she cannot and will not do.

Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Brian, thank you a lot for the review. We are glad that the care we provide is living up to your expectations. Thank you once again for your time.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for My Homecare Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for My Homecare Bristol is calculated as follows: ( (43 Excellents x 5) + (10 Goods x 4) ) ÷ 53 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Bristol is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for My Homecare Bristol

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Meet the Team (1)

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Debra Jones

Job Title: Care Director/Registered Manager

Joined: 2021

With years of experience in various aspects of care, Deb has been instrumental in overseeing all aspects of care. Since taking up the role as Care manager, Deb has promoted a culture of compassionate care, starting from personalised care plans to specialist training for staff ensuring person-centred care.


As a manager, Deb is truly motivated to provide exceptional care with positive outcomes.


Frequently Asked Questions about My Homecare Bristol

What Type of Services does My Homecare Bristol offer?

My Homecare Bristol offers Home Care.

How many Carers does My Homecare Bristol employ?

My Homecare Bristol employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Bristol to verify any information. View our terms and conditions. My Homecare Bristol has an Enhanced Service – more info.