From £34 per hour
We offer a full range of services for all ages, please contact the office for more information
Alcedo Care Preston has a Review Score of 9.9 (9.914) out of 10, based on 16 reviews in the last 2 years. Over all time Alcedo Care Preston has 33 reviews.
Review from Ollie H (Grandson of Client) published on 14 March 2025
Submitted via Website •
Report
Reply from Tyler Kelly, Registered Manager at Alcedo Care Preston
Thank you for your kind words! We're so pleased to hear that your grandma is happy and that our staff are providing the respectful and compassionate care she deserves. Ensuring our clients feel comfortable and well-supported is our top priority. We'll be sure to pass on your lovely feedback to the team. Thanks again!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C K (Wife of Client) published on 11 March 2025
Submitted via Website •
Report
Reply from Tyler Kelly, Area Registered Manager at Alcedo Care Preston
Thank you so much for your kind words. We are delighted to hear that our support has made a positive difference in your day-to-day life. Our team takes great pride in delivering compassionate care, and it's wonderful to know that their friendly approach has been so meaningful to you and your husband. If there is ever anything more we can do to support you, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T B (Daughter of Client) published on 6 February 2025
Submitted via Postal Card •
Report
Reply from Tyler Kelly, Area Registered Manager at Alcedo Care Preston
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that your mum is happy with our carers and has built such positive relationships with them. Providing high-quality, consistent care is at the heart of what we do, and it's wonderful to know we've exceeded your expectations. Your feedback means a lot to us and we will be sure to pass on your lovely comments to the team. If there's ever anything more we can do, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Chiara W (Mother of Client) published on 5 February 2025
Submitted via Postal Card •
Report
Reply from Tyler Kelly, Area Registered Manager at Alcedo Care Preston
Thank you so much for your wonderful feedback! We are delighted to hear that your son enjoys the activities with our team and that you've found our support workers to be professional, caring and dedicated. Providing excellent care and meaningful experiences is at the heart of what we do, so it's truly rewarding to know we're making a positive difference for your family. Your kind words mean a lot to us and we're grateful for the opportunity to support your son. If there's anything more we can do, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian M (Daughter of Client) published on 6 September 2024
Submitted via Postal Card •
Report
Reply from Tyler Kelly, Registered Manager at Alcedo Care Preston
Hi Gillian, Thank you for the kind review it is greatly appreciated. I am glad to hear that your mother finds benefit from having Alcedo carers attend her home. It is a pleasure to support your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L H (Mother of Client) published on 16 August 2024
Submitted via Postal Card •
Report
Reply from Tyler Kelly, Registered Manager at Alcedo Care Preston
Thank you for completing a review, we are glad that you are enjoying your experience with Alcedo Care and feel any concerns are addressed appropriately.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M F (Wife of Client) published on 20 May 2024
Submitted via Postal Card •
Report
Reply from Tyler Kelly, Registered Manager at Alcedo Care Preston
Thankyou for your kind review and for taking the time. It is a pleasure to support your husband and work closely with your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Antoinette W (Client) published on 20 May 2024
Submitted via Postal Card •
Report
Reply from Jane Williamson, Operations manager at Alcedo Care Preston
Thank you very much for your amazing feedback about the positive difference our carers make.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Niece of Client) published on 17 May 2024
Submitted via Website •
Report
Reply from Jane Williamson, Operations manager at Alcedo Care Preston
Thank you for the recommendation! We really appreciate this, and will pass on your kind feedback to our amazing team of carers and office team!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise K (Client) published on 15 May 2024
Submitted via Postal Card •
Report
Reply from Jane Williamson, Operations manager at Alcedo Care Preston
Thank you very much for your feedback. We are delighted to hear that both our carers and our office staff go over and above, and that you recommend us so highly. Many thanks for the time taken to leave this review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David T (Cousin of Client) published on 9 April 2024
Submitted via Postal Card •
Report
Reply from Jane Williamson, Operations manager at Alcedo Care Preston
Thank you for your review. We are delighted that our service went over and beyond the call of duty. It was a privilege to provide the care for your family member. Unfortunately, your call time to county council is not within our control as we are not part of the local authority. I wish you and your family all the best and thank you for taking the time to leave such lovely feedback. The team was also delighted to receive the very kind thank you card you recently sent which was lovely to read and we have shared with all the staff. Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C P (Niece of Client) published on 9 February 2024
Submitted via Website •
Report
Reply from Jane Williamson, Operations manager at Alcedo Care Preston
Thank you so much for your kind words. We will share this lovely feedback with all of our team. Our team all work hard to ensure that everyone feels cared for, including family members, so I am delighted to hear about your experience. It has been a privilege and a pleasure to care for your relative. We wish you and your family all the very best.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet W (Daughter of Client) published on 6 September 2023
Submitted via Website •
Report
The Alcedo Team, including carers, assessors and management have gone above and beyond in the service that has been provided.
I would recommend Alcedo Care to family and friends without hesitation.
Reply from Chelsea Bryans, Service development manager at Alcedo Care Preston
Thank you so much for your kind words, Janet. I will make sure to share your feedback with the team, thank you again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Son of Client) published on 9 May 2023
Submitted via Website •
Report
Reply from Sara Herd, Acting Registered Manager at Alcedo Care Preston
Thank you for your lovely review, it is a pleasure to support your mother-in-law.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F C (Granddaughter of Client) published on 12 April 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pam W (Client) published on 24 March 2023
Submitted via Website •
Report
Reply from Sara Herd, Acting Registered Manager at Alcedo Care Preston
Thank you for such wonderful and kind words. The family is the heart of Alcedo Care and I'm so glad this is how you feel about your carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen B (Client) published on 9 March 2023
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C B (Client) published on 22 February 2023
Submitted via Website •
Report
Reply from Sara Herd, Acting Registered Manager at Alcedo Care Preston
Thank you so much for your kind words, we are so happy we have made a difference in the care you receive. I will share your feedback with the team, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carl O (Client) published on 14 June 2022
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert H (Client) published on 1 June 2021
Submitted via Postal Card •
Report
Reply from Andrew Boardman, Managing Director at Alcedo Care Preston
Thank you for your review which we were disappointed to have received, we always strive to get things right but on this occasion, we have clearly failed to meet our own extremely high standards along with your expectations. We always try to do our best to accommodate our customer's requests regardless of how short notice they are or how difficult it is sometimes to adjust everything to meet a very specific requirement. We have addressed the issues raised in your review directly with you and hopefully, your complaint has been satisfactorily dealt with and you are now happy with the way our Management Team are managing your care. I am pleased you don't have a problem with our carers which you have been kind enough to mention above and have also praised them directly to our Management Team over the phone.
We are always seeking to improve our service so we never leave anyone disappointed or wanting to make a complaint, please accept my apologies. Changes have been made and lessons learned.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.914) out of 10 for Alcedo Care Preston is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Alcedo Care Preston is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) ) ÷ 93 Ratings = 4.914
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Preston is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Operations Manager
Hi, I am Faye Fenton and I am the Operations Manager for Preston, Blackburn, Bury and Trafford.
My role in short is to oversee the day-to-day running of our homecare service.
I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients. I have worked within the care sector since I was 18. I have always enjoyed working within the sector and have always wanted to make a difference in the way that home care is delivered.
Job Title: Area Manager
Joined: 2023
Hi, my name is Tyler. I have worked with Alcedo Care since January 2023. I was attracted to working at Alcedo due to hearing good things from employees whom I had worked with at a previous care provider, I also was particularly attracted to the family values and the development opportunities that appeared available within the organisation.
Before joining Alcedo, I had taken a 5-month break from work to foster a child as I got approved with Lancashire County Council earlier in the year. Before this, I had worked in health and social care for around 6 years, starting as a support worker and moving over to North West Ambulance Service to work in emergency triage. I then realised I wanted to be more hands-on with health care and returned to supported living as a deputy manager.
Outside of work, I enjoy spending time with my partner and son. We particularly enjoy walking the dogs, going out on activities such as local museums and trying to visit each zoo in the UK.
Job Title: Deputy Manager
Joined: 2023
Hi, my name is Steph Gorton, and I am a care coordinator with a passion for providing exceptional care to individuals in need. With 10 years of experience in the care industry, I have developed a deep understanding of the unique challenges and rewards that come with this profession.
Throughout my career, I have worked diligently to ensure that everyone under my care receives the highest level of support and attention. As a Deputy Manager, I assist the Care Manager in overseeing the day-to-day running of our homecare service, to ensure that we are providing excellent quality, person-centred care to our clients.
I also enjoy spending time with my friends and loved ones. Whether it's organising get-togethers or simply catching up over a cup of coffee, these moments allow me to unwind and recharge. I believe that maintaining a healthy work-life balance is essential for overall well-being, and I prioritise self-care as part of my daily routine.
When I'm not working or spending time with loved ones, you can often find me indulging in one of my favourite hobbies: shopping. Additionally, I find solace in nature and enjoy going for walks in serene environments. These walks not only provide physical exercise but also serve as a form of meditation, helping me clear my mind and find inner peace.
In conclusion, as a deputy manager with a decade of experience, I am committed to providing exceptional care to individuals in need. Through building relationships, advocating for my clients, and prioritising self-care, I strive to make a positive impact in the lives of those I serve.
Job Title: Care Assessor
My name is Ben Young and I am a dedicated care assessor with seven years of care experience working at Royal Preston Hospital. I have a passion for providing high-quality care to clients and ensuring their well-being.
In addition to my professional life, I also enjoy spending time with my son, partner and friends. I enjoy video games, going for walks and the cinema.
Throughout my career, I have developed a deep understanding of the healthcare industry and the importance of assessing clients' needs accurately. My primary role is to evaluate patients' conditions, determine their care requirements, and develop personalized care plans to meet their specific needs.
During my time at Royal Preston Hospital, I have had the opportunity to work with diverse client populations, including individuals of different ages, backgrounds, and medical conditions. This experience has allowed me to enhance my skills in conducting comprehensive assessments, identifying potential risks or challenges, and collaborating with multidisciplinary teams to provide optimal care.
As a care assessor, I am responsible for conducting thorough assessments of clients' physical, emotional, and social well-being. This involves gathering relevant information through interviews, medical records review, and observation. I pay close attention to detail and ensure that all aspects of a client's health are considered when developing their care plan.
In addition to my professional responsibilities, I prioritise maintaining a healthy work-life balance. Spending quality time with my son, partner and friends is essential to recharge and rejuvenate myself. It allows me to approach my work with renewed energy and enthusiasm.
Job Title: Field Care Supervisor
Joined: 2024
Hi, my name is Emma and I am a Field Care Supervisor for Alcedo Care Preston. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.
Job Title: Recruiter
Joined: 2024
Hello! My name is Abbie and I am the recruiter for Alcedo Care Preston.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Preston to verify any information. View our terms and conditions. Alcedo Care Preston has a Platinum Service – more info.