Alcedo Care Liverpool

My name is Lucy Deighton and I am proud to be the Operations Manager for Alcedo Care Southport/Preston/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales.

I have over 10 years of experience in the health and social care sector, starting as a home carer. My career in healthcare started off in college, studying for a Health and Social Diploma and working for a local home care agency within Southport. Once I completed my diploma, I then studied at the University of Central Lancashire where I successfully graduated from university with a health and social degree. Whilst I was studying, I worked within a local care home and worked up to become a Deputy Manager. I enjoyed this role however after 2 years, I decided I wanted to move back to home care services and further my knowledge. I was a care coordinator for a local homecare provider within the Southport area, coordinating a team of 50+ staff members and over 2000 hours of care a week.

Whilst co-ordinating I studied further and I successfully passed my QCF Level 5 NVQ in Leadership Management for Health and Social care for adults and children. Following my achievement, I wanted to put all my new knowledge into practice and am fortunately now the Operations Manager of Alcedo Care Southport/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales.

Throughout my career, I have always challenged myself to find ways to support and enable those in my care provision to receive the best possible care and support, by working with all multi-disciplinary healthcare teams and of course, my team of staff by ensuring they are well trained, organised, and professional. My role is to ensure all clients’ needs are met every day to the highest possible level.

My role is to ensure operational efficiency and drive the growth of the business while ensuring all clients’ needs are met every day to the highest possible level.

My name is Laura and I’m the Area manager at Alcedo Care North Liverpool. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and to ensure that we are providing excellent quality, person-centred care to our clients, always ensuring their needs are met above and beyond.

I’ve been working in the care sector for 18 years, starting out as a care assistant in a care home, then progressing to a senior care assistant and a deputy manager before becoming a registered manager. I have been with Alcedo Care since August 2022 and this is my first job within the homecare element of the care sector. It has opened my eyes to a whole new world of care of what care we can offer people, whilst in the comfort of their own home. I have completed an NVQ Level 2 & 3 in Health and Social Care, as well as a Level 5 Diploma in Leadership and Management for Health and Social Care.

I chose to work in the care sector after helping look after several family members who required care, and also following in the footsteps of several family members who have or still do, work in the care sector.

Outside of work, I enjoy travelling to new places, going to the gym, reading a good book and walking with my Dachshund Tilly.

My name is Gemma and I’m the Deputy Manager at Alcedo Care North Liverpool. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our homecare service, to ensure that we are providing excellent quality, person-centred care to our clients.

I started working with Alcedo in July 2020 as a carer in the community and instantly fell in love with the role. I enjoyed meeting new people and being able to help support them in their own homes. Just over a year later, I was promoted to field care supervisor then 5 months later I had the opportunity to become a Care Coordinator. This year, I was promoted to Deputy Manager.

With the help of Alcedo, I have completed my NVQ level 3 in health and social care and looking forward to starting my level 5.

I am all about family life and love spending time together going on holidays, hiking, bowling or the pub. I love that Alcedo are huge dog lovers as I get to bring my fur baby Bailey into the office with me; he loves all the attention and often wears his Alcedo t-shirt. I love my Alcedo work family, I have been supported and given opportunities to progress which I am thankful for and look forward to what the future holds.

My name is Ali, and I am a Field Care Supervisor for Liverpool North. However, I get involved with various other roles within the branch to support and maintain the smooth delivery of care whilst maintaining compliance.

My roles include carrying out spot checks and supervision with carers ensuring that they’re happy and competent in their roles. I also ensure all the needs of our clients are fully met and they are happy with our service from the first assessment all the way through to their 6-month reviews and everything in between. I have completed my ‘Train the Trainer’ Training and I help deliver Induction and refresher training as well as assist with Care Coordination as needed.

I started as a carer for Alcedo Care on August 21’ after leaving the hospitality industry after completing a Sociology and Criminology Degree at Liverpool John Moores University. I graciously accepted the "New Carer of The Year" Award for 2021 after being with the company for only 5 months. Following this I was promoted to Fieldcare Supervisor on March 22’ and I have now successfully completed my NVQ Level 2 in Health and Social Care and will be working towards getting my Level 5 qualification as soon as I can.

I have three children who I would not change for the world, they’re all mini-Me’s in one way or another. We enjoy going out on the weekends, walking one of the families’ dogs or playing in the park. Keeping three children entertained, who have as much energy as me is no easy feat. I have thoroughly enjoyed my time at Alcedo Care so far and I look forward to seeing what the future holds.

My name is Claire and I am a Field care supervisor at Alcedo Care North Liverpool. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

My name is Malgorzata and I am a Field care supervisor at Alcedo Care North Liverpool. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

Hello, my name is Katy and I am the Recruitment Manager for Alcedo Care Liverpool. I recently moved back to my hometown, Wirral, after moving away to Spain and London 7 years ago.

I come from a marketing & PR background but more recently found an interest in recruitment and so was thrilled when the opportunity arose to continue with a career in recruitment here at Alcedo Care. I love to see people succeed and be the best version of themselves and I feel proud when I know I have assisted them in that process.

I am due to start a part-time Diploma of Higher Education in Business Management with the Open University in February 2021 which I am eager to get started. I have a beautiful two-year-old girl, a wonderful partner and a cheeky little Pomeranian who is the centre of my universe and always supports and motivates me.

After only being here for a very short amount of time I can already see that Alcedo Care is such a close-knit community with great values and most importantly genuine care for one another and the service users.

I look forward to seeing what my future here at Alcedo Care brings!

My names is Shelby and I am Care Coordinator at Alcedo Care North Liverpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.

Hi, my name is Claire, and I am head of live-in care for Alcedo Care England & Wales. I have worked in the care sector for over twenty years, in several different settings, including care homes, care in the community and hospital settings. I started as a carer, then was promoted to a senior carer, before becoming a care coordinator. I then went on to become a Registered Manager for a domiciliary care company. I have a QCF Level 5 in Leadership within Social Care and Young People's Services.

I chose to work in the care sector because I am a very caring person and felt I had a lot to give to vulnerable people, less fortunate than myself. I chose to work for Alcedo Care for its professional structure and excellent reputation, coupled with the fact that Alcedo Care is a family-run business with excellent vision and values. In my spare time, I enjoy walking and going to the gym. I also enjoy travelling and going to concerts and festivals.