Right at Home (Mid Cheshire)

Winnington Hall, Winnington Lane, Northwich CW8 4DU
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10 46 Reviews
  • Right at Home (Mid Cheshire), Northwich
Right at Home Mid Cheshire aims to make a real and positive difference to the lives of people in their community. Their passion and commitment to providing exceptional care are second to none and the aim is always to enable service users to live safely, with dignity and independence in the comfort of their own homes.

The friendly and professional team delivers a uniquely tailored service to each individual which not only focuses on the person but also their family. Building positive and lasting relationships with the people in their care is of high importance and so the preferred minimum visit time is one hour.

Services include companionship, personal care, medication assistance, specialist dementia care and any other complex medical conditions.

Care Provided by Right at Home (Mid Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ben Selby (Managing Director)

Funding & Fees Guide for Right at Home (Mid Cheshire)

  • Prices
  • From £25.95 per visit - 30 minute minimum visit for 1 Caregiver


    Call times offered from; 30 minutes, 45 minutes and 60 minutes depending on the support you require.


    Please contact us on 01606 537400 and speak to one of our friendly office team or email us at midcheshire@rightathome.co.uk for a full price list.


  • Bank holidays per hour - 2x the agreed rate


    Mileage rate - 0.55pence per mile travelled. Note that mileage is only charged when providing Client services such as outings/errands.


Right at Home (Mid Cheshire) Reviews (46)

Total of 46, showing 21-40
10

Right at Home (Mid Cheshire) has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Mid Cheshire) has 46 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Excellent communication.
Very caring "carers" - tended to her every need.
Staff/company very flexible.
Good value for money.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your lovely feedback; it was a pleasure to help support you.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone arrived on time, very easy to talk to, built my confidence up so I felt I could go out and talk to friends again. Very good company.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your kind feedback, it has been a pleasure to help and support you.


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Overall Experience  Overall Experience 5.0 out of 5

The highest level of professionalism is evident in every aspect of the company. There is great attention to detail so that the care is tailored perfectly to the client's needs. The carers are always on time and are very kind, thoughtful, and observant. They can't do enough for my mum. They also help
me in any way they can. Our lives have been truly enriched.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your very kind feedback, I am pleased to hear that we are making such a difference.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are first class and all the staff from the office are all first class.
All of them go beyond to help me and look after my care package.
Very impressed with the service, they make me feel really safe and secure.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your very kind comments. I am so pleased that we have been able to make such a difference for you.


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Overall Experience  Overall Experience 5.0 out of 5

We used this service to care for my father-in-law to provide end of life care.
The company were extremely professional, very accommodating, helpful, friendly, and understanding. We certainly felt like they went above and beyond our expectations with the assistance and service they gave to our family
in such an emotional time.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you so much for the feedback, we were proud to have been chosen to support the whole family during this time.


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Overall Experience  Overall Experience 5.0 out of 5

First-class carers nothing is too much trouble. They spend quality time with my parents. Cook lovely meals and have become valued members of the extended family.
Nothing is too much trouble and every problem is overcome with discussion and pragmatism.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you so much for your feedback, it is an absolute pleasure to provide care and support for your parents.


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Overall Experience  Overall Experience 5.0 out of 5

The support and help we have received as a family from everybody at Right at Home (Mid Cheshire) has been faultless. The staff are amazing. Thank you all so much.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you so much for your feedback, it is a pleasure to provide help and support, and know that we are making a difference to the whole family.


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Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care received.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for the feedback, it is a pleasure to support you.


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Overall Experience  Overall Experience 5.0 out of 5

We have found the caregivers to be extremely professional and kind. They engage our mum in interesting, creative and varied activities that she enjoys immensely! We have been very impressed with the management team - they have attended to any questions that we may have immediately and genuinely care
about providing an excellent service.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for the amazing feedback, it is an absolute pleasure to care for and support your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Kind, accommodating, amazing service. I cannot praise them enough and would recommend them very highly.
I know my dad is happy and safe in their care and that is invaluable. The service and care offered have been life-changing.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your feedback, it is a pleasure to support and care for your dad.


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Overall Experience  Overall Experience 5.0 out of 5

Girls help me and nothing else to do.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your kind words, it is a pleasure to help and support you, from the Right at Home Mid Cheshire care team.


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Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacements revision, I had four of your ladies help for 14 days. Every day then alternate days for three visits; they were all lovely to have in my home. They helped with personal care, showers, hair and did jobs like the dishes, made my bed and left me with a cup of tea. Can't give
them more praise. They were a great help to me.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

It was an absolute pleasure to care for you and support you through your recovery period following your stay in hospital. We are glad that you enjoyed your visits and that the CareGivers proved to be helpful and many ways.


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Overall Experience  Overall Experience 5.0 out of 5

The Carers are all very helpful and friendly and have put the family at ease. Nothing is ever too much trouble for them, they always turn up on time and have been very understanding when I become upset.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your very kind comments, it has been a pleasure to get to know and support you and the family. We are pleased that you are happy with the care and support that Right at Home Mid Cheshire provides.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Right at Home Mid Cheshire have been absolutely amazing with my parents, the family could not manage without their kind help and support. Every staff member has been personally introduced to us, they always arrive on time, are very efficient and extremely compassionate. We cannot thank
them enough and can highly recommend them for care.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you so much for your very kind comments. Right at Home Mid Cheshire are so happy to provide care and support for your family.


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Overall Experience  Overall Experience 5.0 out of 5

When one comes to realise that extra help is needed at home especially for personal care then one will be faced with having to consider what, how and from where can help and a reliable provider be found. For me Right at Home based in Winnington supply just such service by providing well trained and
caring caregivers. An important factor also is the attention given ensuring that caregivers are compatible with an individual's needs. All this in addition to caregivers being on time for visits, phoning on the rare occasion if delayed and overall attention to detail, which to some may appeal relatively minor but give me and crucially my family, peace of mind.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your very kind comments, it is a pleasure to help and care for you. From the Right at Home team.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, polite and friendly. Nothing is too much trouble. They are punctual at all times.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your very kind feedback, Right at Home is pleased to be able to provide you with your care and support.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is a client of the Northwich team and I must say changing her care agency to Right at Home was the best thing I did for my mum. She absolutely loves the carers they are so professional, caring, friendly and most of all so efficient I would highly recommend them to anyone who needs help.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you so much for this amazing feedback, it is an absolute pleasure to support your mum. I am pleased to hear from you that she is benefitting and enjoying our help and support.


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Overall Experience  Overall Experience 5.0 out of 5

I have been with her every day during this illness and can say that she has had the best care and kindness every visit, which has been such a help. I want to thank every one of the staff for everything, and their pleasant manner every visit.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your very kind comments, it has been an absolute pleasure and a privilege to support you and your family with the care and support for such an amazing and inspirational lady.


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Overall Experience  Overall Experience 5.0 out of 5

I recently had a new hip and live on my own. I could not do much whilst hobbling around on two crutches. I decided to seek help at breakfast time and again at early evening/dinner time. I was lucky enough to find Right at Home close by and agreed on a sensible package. I was fortunate to have friendly,
competent and experienced carers who were good company and gave me a real lift.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you for your kind comments, it was our pleasure to support you and get you back on the road to recovery.


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Overall Experience  Overall Experience 4.0 out of 5

Right at Home came to the rescue after I was sent home from the hospital unable to walk and with no care in place. Although it was a weekend, I received immediate help and attention. Nothing was too much trouble, and I was so happy to have the dame career each day until I felt able to cope. What a difference
a friendly face makes when you a feeling vulnerable through illness.

Reply from Janet Bennett, Owner at Right at Home (Mid Cheshire)

Thank you so much for your kind comments, we are so pleased to have helped you with your recovery.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Right at Home (Mid Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Right at Home (Mid Cheshire) is calculated as follows: ( (88 Excellents x 5) + (1 Goods x 4) ) ÷ 89 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mid Cheshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (7)

Ben

Ben Selby

Job Title: Owner

Joined: 2017

It has been a lifelong passion of mine to run my own home care business. I’ve worked in the home care sector for over 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management Team with a market-leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and businesses to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family-run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.


Johanna

Johanna Dunning

Job Title: Registered Manager

Joined: 2022

“I have enjoyed working within the home care sector for over 25 years, starting my career as a CareGiver and progressing to become a Registered Manager.
My dad lived with dementia, so this is an area of care very close to my heart. My passion is to deliver the highest standard of care and support to people from all backgrounds who need help to remain in their own homes. Jo has a Level 5 Registered Managers Diploma.


I believe it’s important to always be learning and developing your skills and to ensure my team of amazing CareGivers have the skills, knowledge and support they need to provide outstanding care.


Outside of work I love being with my two daughters and my son. My nan is 103 and we have the best time together! I love anything to do with K-Pop, especially BTS and Stray Kids.


I am an avid reader and always have three or four books on the go at once. I love learning about other cultures, travelling and art.”


Rachel

Rachel Carson

Job Title: General Manager

Joined: 2022

"I am the General Manager for Right at Home Mid Cheshire. My main duties are financial management, recruitment and ensuring that there is a high-quality service delivered.


I have worked in the care sector for 17 years. My hobbies include walking and being outside especially with my dog, watching various sports and travelling".


Karen

Karen Hayes-Brotherton

Job Title: Deputy Manager

Joined: 2021

Karen has worked in Care for over 18 years, joined Right at Home in 2021, starting initially as a Caregiver. Karen then progressed to Senior Caregiver, then Team Leader and then Deputy Manager. She carries out Client assessments, Risk Assessments, Care Plans and supporting the Registered Manager and Office Team. Karen has successfully completed her Level 3 Health & Social Care Diploma.


I love working in Care and am happy knowing that I've helped someone to remain independent and to stay in their own home.


Karen lives with her husband, 3 children and she loves reading, has a love for animals and enjoys walking her 2 dogs.


Liz

Liz Jackson

Job Title: Administrator & Community Engagement

Joined: 2023

Liz joined Right at Home Mid Cheshire initially as a Caregiver after an extensive career within Health & Safety and the Police. She enjoyed the Care role so much that she progressed into the office team. Liz's responsibilities include, general office administration e.g. answering calls, taking Care enquiries, Care assessments, Care Plans and going out and engaging in the Community.


I have a degree in Health & Safety and love travelling, especially India.


I love working for Right at Home and get so much satisfaction from making a difference to our clients and their families.


Liz is a big movie fan, and loves history, particularly anything to do with the 2nd World War. Liz lives with her husband and teenage son and they have a dog called Bear. Liz's son is; World, European and British Champion in Karate and most of her spare time is spent taking him to training and competitions.


Bobbie-Ann

Bobbie-Ann Dunn

Job Title: Care Co-ordinator

Joined: 2022

Bobbie-Ann joined the Right at Home Mid Cheshire family in 2022 as a Caregiver to start with. She was promoted to Senior Caregiver in 2023 and then further promoted to Care-Co-ordinator. Her current role involves managing and organising the Clients/Caregivers Rota's, not an easy task at all, but she still attends calls, Caregiver supervisions and spot checks.


When not at work, Bobbie-Ann lives with her husband and is a devoted Mum to her 4 boys, who mean the world to her.


Sarah

Sarah Lomas

Job Title: Compliance Co-Ordinator

Joined: 2023

My career in health and social care began in 2010 as a care assistant in the community. I instantly knew it was what I wanted to do and I was eager to learn and grow my experience to help more people.


I have worked in various settings such as complex healthcare, learning disabilities, acquired brain injuries, respite care and residential. My true passion is community care, enabling people to remain in their own homes maintaining as much independence as possible. I returned to community care in 2018 as a team leader, and progressed to quality and compliance officer thereafter.


I am a dignity champion, enjoy solving problems and my focus means I have a keen eye for detail. I pride myself on delivering the highest quality of person centred care to all clients and that’s why I chose to work for Right at Home Mid Cheshire.


I live with my partner and son, and we have a little dog called Milly. We enjoy spending time with family and spending time outdoors together. In my free time I enjoy writing children’s short stories and currently have one being published.