Helping Hands Home Care (Cirencester)

31 Castle Street, Cirencester GL7 1QD
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6.6 7 Reviews
  • Helping Hands Home Care (Cirencester), Cirencester
Helping Hands Home Care has been providing high quality, individually tailored support to over 40,000 families for over 30 years.

With their unique approach to tailor-made home care, Helping Hands will work closely with you and your loved ones to create a bespoke level of care that is compatible with your needs, routines and preferences.

Whether you need someone to pop in regularly throughout the week to support with household chores, personal care or grocery shopping, or full-time support with live-in care, your care is built entirely around you.

The Cirencester team is amongst a group of over 6,000 carers that provide expert support to families across the country ensuring that you and your loved ones have peace of mind that you’re receiving nothing less than professional, high quality care.

All personal care services are provided by their CQC registered office: Helping Hands Cheltenham & Gloucester. First Floor, Unit 2 Ambrose House, Meteor Court, Barnwood, Gloucester, GL4 3RT

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Care Provided by Helping Hands Home Care (Cirencester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jayne Knight (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Cirencester)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Cirencester) Reviews (7)

6.6

Helping Hands Home Care (Cirencester) has a Review Score of 6.6 (6.583) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Cirencester) has 7 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 1

Date Published

7
2
2
2
5

Review from Gordon W (Husband of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Too much interested in the money and not in providing the service. I feel that I was misled on the initial assessment fee. Service times were changed without consulting us. Invoices though were submitted even after a reasonable notification on the cancellation of a visit. I would not use them again.

Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Cirencester)

Dear Gordon, Thanks for taking the time to share your experience with us. I will share this information with the Branch and regional team so that they can review your feedback. Your feedback is valuable, and I am disappointed to hear your experience has not been as we would expect it to be. We have a dedicated team who you can also reach out on 01789 767192 or customerexperience@helpinghands.co.uk who can discuss your feedback in more detail. Thanks once again for taking the time to share your experience. Best regards, Sam


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Review from Jo V (Niece of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands Home Care have recently picked up the care package for my Uncle who has complex needs. They were supporting him before with one visit a day, he now has 3 visits. The package has been changed over from another care provider as that agency were failing him. I feel a lot more confident with
HH visiting. He seems brighter, is clean and tidy and he's being encouraged to eat. In addition his care needs are regularly assessed and their communication is excellent. The staff are friendly and efficient and we've also been visited by the care coordinator and senior manager recently also excellent. Thank you Helping Hands.

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Review from M K (Husband of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have provided personal care for my wife who is suffering from Alzheimer's disease. Daily visits from friendly competent and caring staff have made it possible for me to care for her at home.

Reply from Diane Rogers, Branch Care Manager at Helping Hands Home Care (Cirencester)

Thank you ever so much for leaving such a lovely review! I'm delighted to hear how we've made it possible for you to care for your wife at home and that our carers have been so friendly and competent. It is our absolute pleasure to provide support for your wife!
Best wishes.


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Review from P G (Son-in-law of Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care from Helping Hans has been excellent. We feel that carers actually know Mum. After an initial mix-up with central admin re the direct debit, the local office have been fantastic. It is extremely useful to be able to pop-in and chat to staff about their service, any changes to care
and any issues.

Reply from Diane Rogers, Branch Care Manager at Helping Hands Home Care (Cirencester)

Hi Paul,
Thank you ever so much for leaving this fantastic review! It's wonderful to hear how pleased you are with our service and that you consider our standard of care to be excellent. Your kind feedback is truly appreciated.
Best wishes,


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Review from Jane B (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial contact with the Cirencester Helping Hands office, we received a kind and immediate response. We needed overnight waking hours care for my 94-year-old mother, who was receiving palliative care at home. We were not sure how long this situation would last so had to keep reviewing things
but a rota was set up for a few days in advance and we were sent the names of the carers beforehand. They were all extremely compassionate, reliable, professional and sensitive to my mother's needs which changed daily and became more acute as time went on until she passed away.
There were a couple of occasions when we did find out at short notice, via email, that a carer couldn’t be found for the night which needed sorting but overall we were very happy with the service and quality of care provided. Thank you.

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Review from M G (Partner of Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is very happy with all the carers from Helping Hands. They show understanding of her needs and attend to my partner in a gentle and sensitive way. They pay attention to detail and leave everything neat and tidy. The carers are punctual and spend appropriate time at the necessary tasks. They
are positive and cheerful and my partner responds well to the social interaction. Although we have several different carers there is a strong sense of team spirit and enthusiasm. Dealing with the agency is clear cut.

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Review from Debbie J (Wife of Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all of the carers that we had to visit wonderful, friendly and professional. Nothing is too much trouble. We look forward to seeing them on their daily visits.

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Current Review Score: 6.6 (6.583)

Overview of Review Score

The Review Score of 6.6 (6.583) out of 10 for Helping Hands Home Care (Cirencester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.583 for Helping Hands Home Care (Cirencester) is calculated as follows: ( (4 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 12 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cirencester) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Victoria

Victoria Aldridge

Job Title: Branch Manager - Cirencester

Joined: 2020

Vicki's job role is to oversee the day to day running of the branch, ensuring that all customer are receiving the highest standard of care. She takes a hands-on approach to her leadership role and you will often find her out and about in uniform getting to know her customers and carers on a one-to-one basis, as this enables her to provide entirely tailored packages of care.


Vicki started working in the care sector when she was 18 as a support worker within the community helping adults who suffer from poor mental health. According to Vicki, this is where she 'found her true calling in life' - to assist vulnerable members of her community to be as independent as possible. She said: "It's an overwhelming feeling watching the people around you succeed and knowing you are making a difference to their lives.

"I have never looked backed on my journey in the care industry, I have gained experience in many different roles within the community care sector and broadened my knowledge with experiences and qualifications."


Vicki has achieved her Level 5 in Leadership and Management in Health and Social Care, and various other care related qualifications throughout her career.


Frequently Asked Questions about Helping Hands Home Care (Cirencester)

What Type of Services does Helping Hands Home Care (Cirencester) offer?

Helping Hands Home Care (Cirencester) offers Home Care.

How many Carers does Helping Hands Home Care (Cirencester) employ?

Helping Hands Home Care (Cirencester) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cirencester) to verify any information. View our terms and conditions. Helping Hands Home Care (Cirencester) has a Platinum Service – more info.