Helping Hands Home Care (Stroud)

Unit 11a Cornhill Shopping Centre, 13 Union Street, Stroud GL5 2JT
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9.7 17 Reviews
  • Helping Hands Home Care (Stroud), Stroud
Providing support from as little as 30 minutes per week all the way up to 24-hour live-in care, Helping Hands Home Care is one of the UK’s leading home care providers.

Helping Hands have been offering high quality care to over 40,000 families since their humble beginnings in 1989. And with a network of over 100 branches and 6,000 carers, Helping Hands are fully equipped to support you with every element of your day-to-day life.

If your needs change suddenly, your local Stroud team can even have your unique support in place in as little as 24 hours from your initial enquiry.

Call the friendly Stroud team today to find out more about the care options that are available to you.

All personal care services are provided by their CQC registered office: Helping Hands Cheltenham & Gloucester. First Floor, Unit 2 Ambrose House, Meteor Court, Barnwood, Gloucester, GL4 3RT

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Care Provided by Helping Hands Home Care (Stroud)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Samantha Watts (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Stroud)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Stroud) Reviews (17)

9.7

Helping Hands Home Care (Stroud) has a Review Score of 9.7 (9.666) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Stroud) has 17 reviews.

Overall Experience

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Date Published

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Review from L C (Wife of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrive when expected. They greet my husband (and me) with a smile every day and wish us a good morning. They all carry out their tasks and chat with my husband when doing so.
There have been times when medication has been changed at short notice and arrangements made with the office
to get these implemented. The carers always speak to me about these changes.
Should there be any change in my husband's condition they always ask me if I had noticed anything. Communication is good between us all which I find reassuring.
We now know the all the carers that visit and my husband is happy with them.
It's good to have the rota in advance to know who will be coming.

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Review from E C (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been caring for my elderly mother for the last six months. She had always been resistant to the idea of carers, but after a fall it was clear she needed help. I was expecting her to resent the intrusion, as she had lived alone for a long time and values her privacy, but as soon as
the carers started coming she completely changed her opinion and now enjoys having their company. They are cheerful and polite, and often go out of their way to offer extra help or to spot and solve potential problems. They treat Mum with dignity and kindness, and we both value their support. The office team are also helpful and efficient. I was surprised at first at the number of different carers, as I had thought it would be a small team so that Mum could get to the know them all - but in fact this doesn't seem to cause a problem. The app which lets me see remotely what time a carer will be arriving or how a visit has gone is invaluable. I would recommend Helping Hands.

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Review from M R (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our coordinator at Helping Hands Stroud is always quick to respond and provides solutions to problems. Always approachable, extremely understanding and proactive. The majority of the care ladies who provide care for my elderly mother are approachable, kind and respectful. The care can be a little disjointed
depending on the age and experience of the carer.

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Review from A L (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole experience with Helping Hands Home Care was a positive one, and I wish we had been able to engage their help earlier to support us. Everything ran smoothly and our requests for a particular time and day for a companionship visit were met. Helping Hands took the care to provide the same carer
each week, helping mum to build up confidence and a good relationship between them. All staff that I came into contact with were kind and courteous. I felt that the whole family were being supported and would not hesitate to recommend Helping Hands to others.

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Review from R B (Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent carers very helpful and keen to help in everything.

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Review from A B (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service I get.

Reply from Samantha Watts, Branch Care Manager at Helping Hands Home Care (Stroud)

Hi, thank you for taking the time to leave us a great review, I'm happy to hear how pleased you are with our service!
Best wishes.


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Review from Andy W (Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being only 59, carers where not on my list of things I'd need at this stage in life. I asked Helping Hands for assistance and had an initial meeting where everything they did and that I needed was explained and covered in detail and they started helping me at the beginning of February 2023. One thing
that I really wanted was a male carer, if not all the time, as often as possible and this wish has been fulfilled. The stability this has given me has made me more relaxed than I thought I would be. The routine has meant that I don't have to worry about anything and am treated with respect and dignity at all times, especially with the personal care and I feel safe in my own home. On the, infrequent, days I don't have a male carer there are no problems and all the staff have been lovely. Neat, polite and punctual. Emails are answered promptly as are telephone calls by those office based. Highly recommended.

Reply from Samantha Watts, Branch Care Manager at Helping Hands Home Care (Stroud)

Hi Andy,
Thank you so much for leaving such a heartfelt review! I'm absolutely delighted to hear how happy you are with our service and that you have always been treated with respect and dignity. Your kind words mean the world to us and it's an absolute pleasure to support you! With very best wishes.


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Review from D W (Son of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has dementia and we have up to four visits a day from the team in Stroud.
From the outset the care compassion and service they have provided to Mum has been outstanding!
They are very adaptable if I need to ask for changes to visit times to allow mum to attend appointments.
We have regular
reviews to ensure Mum's changing needs are met and over time they have several suggestions which have improved daily needs and care.

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Review from I T (Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a service that I never thought I would need but things happen. Helping Hands staff have visited me from December 2022 onwards.
All the staff that I have met have been lovely and so helpful and reassuring for all the tasks that I have asked for help with. Some tasks were so menial that I felt
embarrassed at asking for help but your lovely carers have assured me that it was fine to ask them to do these jobs. They were all so good to talk to as well and a pleasure to have in my home.

Reply from Samantha Watts, Digital Marketing Executive at Helping Hands Home Care (Stroud)

Hi Ina,
Thank you so much for leaving such a wonderful review for us! I'm beyond delighted to hear how happy you are with our carers and that they've been so helpful and reassuring. It is our absolute pleasure to provide you with support and your kind words mean the world to us.
Best wishes,


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Review from P G (Son of Client) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service has shown itself to be reliable and efficient, with well trained and polite staff who do their job without needing to be reminded what to do and how to do it. You continued to provide your service at a time when you were having to deal with serious staff shortages. We have been very impressed,
thanks to all staff members.

Reply from Deborah Farrington, Branch Care Manager at Helping Hands Home Care (Stroud)

This is such a lovely review, thank you so much! It's so important to be reliable and efficient, so it's great to hear that we're getting it right. I'm thrilled to hear how impressed you are with our service and we can't thank you enough for your kind words.
Best wishes.


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Review from Rosemary B (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands is the best home care company I have ever used to support my 95-year-old Dad with his morning routine. The Stroud team have enabled him to live in his own flat rather than in care for several months, proving to be punctual, caring and capable. They use as small a visiting team as they
can (mostly keeping to two people) and so the carers have really got to know my dad. They are patient, provide companionship and demonstrate a lot of common sense. They flag up household items that are running low and spot small health problems so that I can call in a doctor and prevent a small issue from becoming a bigger one. Communication between the manager, carers and me is good. Every email receives a prompt and appropriate reply. I wholeheartedly recommend Helping Hands in terms of performance, integrity and value for money.

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Review from C O (Client) assisted by family/friend published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care provider was from the outset friendly, relaxed and helpful. He was happy to go out walking but also told us that he could help with care on chores at home. He was conscientious about time and explained carefully about the other carer who would come when he was on leave in the future.

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Review from Marlene S (Wife of Client) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have not been with you very long but we have experienced a lot. But the carers and staff have really been excellent with the care and social contact with me on my husband's care needs.

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Review from E B (Client) assisted by family/friend published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Storud) have been an absolute Godsend to use, with the help that they are giving our mum. The carers brighten up Mum's day with every visit. It has been so difficult for her through this lockdown period. She really looks forward to their visits. We know that she will feel confident
to have more care if and when the time comes. Thank you.

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Review from Andrea C (Daughter of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers look after my mum and do a fantastic job, they are very caring, helpful and will do anything we ask. They do all her shopping, always willing to go the extra mile and as we live so far away it is so reassuring that they are there for her. Thanks for all you are doing we would highly recommend
Helping Hands to anyone.

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Review from Denise W (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who visit to assist my father are excellent and manage him very well. Sometimes he can be challenging but they have their way of coping with him and are very kind. They are prompt with their arrival times and give an excellent service.

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Review from Sybil N (Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I are very happy with the care we receive from Helping Hands. The Carers are reliable, friendly, helpful and reliable. They arrive on time always neatly dressed with a ready smile and prepared for any eventuality. Sometimes things are left out but that is inevitable when time is pressing.
Some are quicker than others but that is only human. If there is a fault it is quickly dealt with by Senior Staff.

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Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Helping Hands Home Care (Stroud) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Helping Hands Home Care (Stroud) is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Stroud) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Deborah

Deborah Farrington

Job Title: Care Manager Stroud Area

Joined: 2018

Our dual manager of Stroud and Cirencester Debbie has been working in the care sector for more than ten years. She is absolutely passionate about delivering outstanding home care and takes a very hands-on approach. Debbie has worked across retirement villages, residential care home and home care, so has great knowledge when it comes to providing the right type of care for people.


About home care, Debbie says: "To be able to care for people in the comfort, safety and familiar surroundings of their home is such a wonderful thing to be able to do.


"I am thrilled to be able to keep people where they want to be with the best care possible on a daily basis. What a thing to be a part of!"


Frequently Asked Questions about Helping Hands Home Care (Stroud)

What Type of Services does Helping Hands Home Care (Stroud) offer?

Helping Hands Home Care (Stroud) offers Home Care.

How many Carers does Helping Hands Home Care (Stroud) employ?

Helping Hands Home Care (Stroud) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Stroud) to verify any information. View our terms and conditions. Helping Hands Home Care (Stroud) has a Platinum Service – more info.