Helping Hands Home Care (New Milton)

Shop 4, Bursledon House, Station Road, New Milton BH25 6HY
Submit a Review
7.8 8 Reviews
  • Helping Hands Home Care (New Milton), New Milton
Offering a bespoke, professional home care service, Helping Hands Home Care are the ideal solution if you’re looking for a little extra help to feel safe and supported at home.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands are one of the leading home care providers in the UK, offering a high-quality service that is fully managed and regulated by the Care Quality Commission (CQC).

Whether you need regular visits throughout the week to support with personal care and medication administration, full-time live-in care for constant reassurance or short-term support whilst your regular caregiver takes a break; Helping Hands are here to provide high quality support that ensures safety and independence in the comfort of your own home.

To find out more, call Helping Hands’ customer care specialists today to talk through the care options that are available to you.

Show Helping Hands Home Care (New Milton) on the Map

Care Provided by Helping Hands Home Care (New Milton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Hayley Boyland (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (New Milton)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (New Milton) Reviews (8)

7.8

Helping Hands Home Care (New Milton) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (New Milton) has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 0

Date Published

8
0
0
1
7

Review from M P (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is very good and the managers at Helping Hands are very quick to contact me with any problems she or they have with her care.
Mum has increasingly become reliant on her carers as her health has deteriorated and now doesn’t regard them as carers but as her friends and long may that be the
case.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Val S (Client) assisted by family/friend published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Helping Hands for a number of years and have always found the office staff and carers to be kind and considerate.

Reply from Nadia Dennis, Branch Care Manager at Helping Hands Home Care (New Milton)

Hi Val, thank you so much for leaving this great review! I'm so pleased to hear that you are happy with our service and that you find our staff and carers to be so kind and considerate. Your kind feedback is truly appreciated!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie L (Daughter of Client) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother, all staff are very caring and treat with dignity, very friendly and I often hear my mother laughing with them. They are very patient with her and able to take time and kindly persuade her to do things - eg have a shower we are very happy with the service and would recommend
service.

Reply from Nadia Dennis, Branch Care Manager at Helping Hands Home Care (New Milton)

Thank you so much for taking the time to leave an amazing review for us! It's wonderful to know that you hear your mother laughing with our carers and that she's being treated with dignity. It is our absolute pleasure to provide care for her and I'm so grateful for your feedback.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen S (Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased the care and interest I have received from all.

Reply from Nadia Dennis, Branch Care Manager at Helping Hands Home Care (New Milton)

Thank you so much for taking the time to leave us a lovely review - we're ever so grateful for your kind feedback!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen M (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and my other half likes the cooking I do with Helping Hands. All staff are polite and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alastair L (Son of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, the centre manager has been extremely helpful in providing recommendations on a visit plan for my parents, flexing these as their needs change. She ensures that a small consistent team provided the care, and is always able to deliver the service planned. She's an excellent communicator and
had met my parents in person, so she knows their needs. If there are any issues, she calls me in person.
The carers themselves are wonderful, caring, and gentle. They assist with everything from getting them up, washed and dressed in the morning, preparing meals, through to their bathroom requirements. One carer even helps out in the garden if time permits. One of my parents can be fairly demanding at times and they have always taken this in their professional stride. As the team is consistent, they really know what my parents like and want. They communicate so that observations made at one visit are known for the next (eg meal planning).
I cannot recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise B (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly and frail parents were most reluctant to have care visits so I researched providers very carefully and have not regretted choosing Helping Hands Home Care for one moment. Mum and Dad benefitted greatly from the care service for four months until deteriorating health necessitated a move
to a nursing home for them both.
The New Milton branch manager has been extremely supportive and efficient. She was personally involved at every stage of the implementation and development of the care plan and had a solution for every problem that arose. The exceptional team of carers are very well trained and so pleasant and cheering on their daily visits. Also, full Covid precautions were strictly adhered to at all times.
My parents were very happy indeed with the care they received and I would highly recommend Helping Hands New Milton.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter T (Client) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the fact they never send untrained carers into your home ie, people who haven't been introduced to you and haven't been shown around your home. They always keep you informed of last-minute changes to your rosta, so you know who is coming.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (New Milton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (New Milton) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (New Milton) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Hayley

Hayley Boyland

Job Title: Branch Care Manager

About me


As Branch Manager I am responsible for the smooth daily running of the Branch, ensuring we are compliant with the CQC. I have managed three branches with Helping Hands and now run the New Milton Branch. My responsibility is to manage my team, both office and care staff, ensuring we deliver the highest standard of care our customers deserve. This is possible by recruiting the right carers and working closely with other professionals - because life is better at home.


I have been working in the care industry for 28 years, following in the footsteps of my Nan and Mum. I have been a Registered Manager for the last 6 years, with my 1.5 years in homecare. I love job as we are enabling people to remain in their own homes and live independently for longer. I love to explore the country in our camper!


My responsibility is to manage my team, both office and care staff, ensuring we all deliver the highest standard of care our customers deserve. This is possible by recruiting the right carers and working closely with other professionals.


Why I chose Helping Hands


I joined Helping Hands because they care about their customers and carers.


The best part of my job is knowing that all of my customers are safe and well cared for by the amazing team of carers and office staff that support me.
In my spare time, I like to catch up with my friends and family. I also like to upcycle furniture.


Frequently Asked Questions about Helping Hands Home Care (New Milton)

What Type of Services does Helping Hands Home Care (New Milton) offer?

Helping Hands Home Care (New Milton) offers Home Care.

How many Carers does Helping Hands Home Care (New Milton) employ?

Helping Hands Home Care (New Milton) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (New Milton) to verify any information. View our terms and conditions. Helping Hands Home Care (New Milton) has a Platinum Service – more info.