Helping Hands Home Care (Poole)

Unit 2, Fleetswood Court 431-441, Wimborne Road, Poole BH15 3EE
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9.8 11 Reviews
  • Helping Hands Home Care (Poole), Poole
Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provides individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

All personal care services are provided by their CQC registered office: Helping Hands Dorset: Unit 8, Arena Business Centre Ferndown Industrial Estate, 9 Nimrod Way, Wimborne BH21 7UH

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Care Provided by Helping Hands Home Care (Poole)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Leanne Roberts (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Poole)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Poole) Reviews (11)

9.8

Helping Hands Home Care (Poole) has a Review Score of 9.8 (9.787) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Poole) has 11 reviews.

Overall Experience

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Date Published

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Review from Anthony W (Son of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have been using Helping Hands, we have found the care to be excellent. The communication with the team/management is very good and are always willing to help. Any issues are addressed straight away and updates are provided in a timely manner. The company is flexible with having to change visits
at short notice and suggestions are forthcoming to make the care of my father more comfortable.

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Review from M J (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, organised, caring, efficient carers. Treated my mum with respect and dignity as well as being friendly and chatty.
Also pleased with the clear and regular communication with the managers and office staff.

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Review from K S (Sister-in-law of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Helping Hands for my Sister-in-Law for companionship and helping around the home for the past 3/4 months and they have been amazing, my sister-in-law is disabled and they are a great help and such lovely people! Would definitely recommend it!

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Review from Phil D (Son of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Helping Hands to be extremely professional. They have provided excellent care and my dad really enjoys their visits. They are happy to administer medication and have even suggested extra support if they see a need. Currently they are invaluable in keeping dad safe in his own home.

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Review from Claire B (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have improved the quality of my elderly dad's life since receiving their care. He has built up relationships with the staff. Recently, due to the quick action of the supervisor, expedited his admission to hospital following a fall and a long lie outside, we experienced the expertise. Her
actions whilst waiting for the ambulance surely saved his life. I cannot be more grateful.
The flexibility and accommodation of his needs has been exemplary since his return home. The team liaise well with the PICs team and due to this collaboration means dad can remain at home and recover.
This service I cannot recommend enough. The team deserve recognition and high praise as I know he is being well looked after and this puts my mind at ease.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Sue S (Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As acting Power of Attorney for a lady originally from Thailand on behalf of her step children, where I needed the help of a care agency as her husband passed away earlier this year. With health issues and unable to read English, she was not taking her medication or visits to the doctor and dentist.
Helping Hands Home Care were superb in helping with emergency medical appointments, regular carer visits morning and evening , the lady looked forward to their visits and chats which made her life more enjoyable.
Easy to call Helping Hands day or night if needed.
I was so lucky in finding such an amazing company.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Jane N (Daughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been caring for my dad since the end of last year. The staff have always been caring, kind and patient with him.
It has made all the difference in his life and has enabled him to stay in his own home. He really enjoys their visits and chats.
After a hospital admission at the beginning
of the year, it was possible to increase the visits until Dad felt well enough to be more independent.
After an accident at home 2 weeks ago when conditions were extreme, Dad was given amazing care and was taken to hospital for treatment. Without the quick thinking and care given by the helping hands team, the situation would have been very different.
I cannot praise the team enough for their high standard of care and flexibility. Communication with them has been fantastic and she has managed to support Dad's increased needs since discharge.
Helping Hands have given my sister and me the peace of mind that my dad is in safe and caring hands with the team.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Jane C (Daughter of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently arranged for Helping Hands to provide care for my mum who lives in her own flat and is very frail. From our initial meeting to assess Mum's needs, to find out what she likes, to her regular visits, everyone has shown such kindness, professionalism and attention to Mum's ongoing care.
She
really looks forward to her carers twice a day, feeling very at ease, and she has a good routine now with help for those tasks she finds difficult now. It is such piece of mind for me too, knowing that she looks forward to her visits, her chats and they treat her with such kindness and respect.
Thank you so much, I am so very pleased we chose Helping Hands, and would not hesitate to recommend you all there.

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Review from Deborah H (Daughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had very good and reliable support for our Mum. She has not had much, one or two visits a week, but it has been very good. Well organised, good communication and the carer herself was delightful.

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Review from G B (Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer arrived on time and we immediately started talking and sharing information about ourselves.
The atmosphere was very relaxed and I explained what I would like the carer to do on this visit. I'm sure the extra help and company will be very welcome each week. I think the carer is flexible enough
to fit in with my needs which may vary according to my health.

Reply from Liz Harvey, Branch Care Manager at Helping Hands Home Care (Poole)

Thanks so much for taking the time to leave this great review! I'm so pleased to hear that you're happy with our carer and that the atmosphere was very relaxed. We appreciate your feedback, and if there's anything else we can do, please let us know.
Best wishes.


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Review from Richard M (Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always professionally correct, a great help in getting up in the morning. Carer is very good.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Helping Hands Home Care (Poole) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Helping Hands Home Care (Poole) is calculated as follows: ( (47 Excellents x 5) + (6 Goods x 4) ) ÷ 53 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Poole) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Liz

Liz Harvey

Job Title: Care Manager Poole Area

Joined: 2020

Liz started working in care approximately 20 years ago as a care worker. She has worked in all areas of the care industry, from end of life care to specialist care including Alzheimer’s and dementia. Liz has worked with multiple sclerosis and stroke patients, and in the past 12 years also supported mental health clients and adults with learning disabilities. Liz has experience with transition teams where young adults go from social care into adult care, and she has been responsible for teaching people how to remain independent by ensuring they have the skills for everyday living.


Liz's greatest and proudest moment was during a time where she was supporting a patient who had a severe stroke on her 90th birthday. She had two carers and was unable to do things independently. Liz worked with this lady for two years, during which time she went down to one carer and was able to walk and feed herself independently. Liz worked with her customer on a surprise during their time together; the customer attended her great grandson’s 21st birthday party and was able to walk independently at the party! It was such a lovely moment and worth the months of work. For Liz, it's the personal touches and making a true difference to someone's life.

Liz has a diploma in Management, NVQ Level 5 in Management and Leadership and an NVQ Level 3 in Care alongside mandatory industry training


Frequently Asked Questions about Helping Hands Home Care (Poole)

What Type of Services does Helping Hands Home Care (Poole) offer?

Helping Hands Home Care (Poole) offers Home Care.

How many Carers does Helping Hands Home Care (Poole) employ?

Helping Hands Home Care (Poole) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Poole) to verify any information. View our terms and conditions. Helping Hands Home Care (Poole) has a Platinum Service – more info.