Helping Hands Home Care (Cheadle & Wilmslow)

Hexagon House, 21-23 Gateley Road, Cheadle SK8 1NZ
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8.5 14 Reviews
  • Helping Hands Home Care (Cheadle & Wilmslow), Cheadle
For over 30 years, Helping Hands Home Care have been providing unique, professional home care to over 40,000 families across England and Wales.

With Helping Hands, there is no “one size fits all”; the Cheadle team will work closely with you to establish a bespoke level of care that is completely tailored to you and your requirements.

From 30-minute visits to full-time live-in care, Helping Hands can support with every element of your day-to-day life, including household chores, mobility support, personal care, meal preparation and grocery shopping. If you’re living with a more complex condition, Helping Hands also have a clinical team on board to support carers with conditions such as dementia, Parkinson’s, motor neurone disease and spinal injuries.

Cheadle’s friendly branch team are always at the end of the phone, so whether for general companionship or nurse-supported clinical care, Helping Hands’ customer care specialists will find the best level of care for you.

All personal care services are provided by their CQC registered office Helping Hands West Manchester.

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Care Provided by Helping Hands Home Care (Cheadle & Wilmslow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jay Hardy (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Cheadle & Wilmslow)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Cheadle & Wilmslow) Reviews (14)

8.5

Helping Hands Home Care (Cheadle & Wilmslow) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Cheadle & Wilmslow) has 14 reviews.

Overall Experience

  • 9
  • 5
  • 0
  • 0
  • 0

Date Published

14
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0
2
12

Review from A C (Daughter of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company so handy being local to the Cheadle Office, staff are always willing to take on board comments and accommodate requests. Mum is really happy with the carers and has made a connection with them. So pleased we made the decision when we did to commence care.

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Review from A E (Daughter of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently sought out the services of this provider for our elderly mother and have been very impressed with the standard provided by all persons that we have been in contact with at this office. We would not hesitate to recommend them to anyone who may ask us.

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Review from D S (Husband of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The attention given to meeting all my wife's requirements has been very good. The change over from the Wilmslow office to Cheadle Office did give problems in the attendance of carers being used.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you for taking the time to leave us a review! I'm pleased to hear all of your wife's requirements were met, and if you'd like to discuss any issues with the attendance of carers, please don't hesitate to get in touch. We really appreciate your feedback.
Best wishes.


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Review from Marjorie C (Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are good and have shadowed someone before coming to me.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Hi Majorie,
Thank you for taking the time to leave us a review! I'm happy to hear that you're pleased with our service, and we really appreciate your feedback!
Best wishes.


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Review from A W (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and make me happy.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

What lovely words - thank you very much! It's great to hear how our carers make you happy, and we're ever so grateful to hear your feedback!
Best wishes


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Review from J M (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always on time, very helpful and I have known them a long time.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you very much for leaving such a great review! I'm pleased to hear how helpful our carers have been and we're ever so grateful for your feedback!
Best wishes


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Review from Hector E (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been professional, polite, efficient and friendly. Always welcome.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you so much for taking the time to leave us a great review! I'm pleased to hear how happy you are with our carers and that they've all been so professional and friendly. Your feedback is truly appreciated. Best wishes


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Review from P W (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good companions - enjoy their company when doing jigsaws

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

It's wonderful to hear how much you enjoy the company of our carers and that you consider them to be good companions! We're so grateful for your feedback and can't thank you enough! Best wishes


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Review from Jane K (Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have started with Helping Hands Cheadle. This company are highly professional and friendly. I feel really comfortable and have huge confidence in my carers.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Hi Jane, Thank you ever so much for this wonderful review! I'm delighted to hear how comfortable you feel with our carers and how professional and friendly you find them. Always happy to help!


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Review from Arnold S (Husband of Client) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers generally of excellent quality.
My wife would prefer to have the same carer (or possibly same two carers) the whole time.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Thank you ever so much for this lovely review - I'm delighted to hear that our carers are of excellent quality! On some occasions, we aren't able to provide the same carer all the time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.


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Review from Marcele R (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant to deal with all the carers apart from one, who was from another area. She was rough and a bit too outspoken.

Reply from Jay Hardy, Branch Care Manager at Helping Hands Home Care (Cheadle & Wilmslow)

Hi Marcele,
Thank you so much for leaving a great review - I'm very pleased that you had a pleasant experience with our carers. We appreciate all feedback regarding our carers, and if you'd like to discuss this further, please get in touch with me directly. Always happy to help.
Best wishes.


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Review from W D (Client) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice, helpful and considerate. They keep good records and a watchful eye on things making sure a person feels okay, if they are not too well they phone their supervisors. They make sure you take your medication.

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Review from Joan B (Wife of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could recommend the company to anyone as the carers are so kind and understanding and completely reliable. My husband is so happy with all of them and just loves having them.

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Review from Andrea S (Daughter of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Helping Hands with regard to some respite care for my Dad who has Alzheimer's disease. Their service was excellent from start to finish and although I was nervous about getting some help for Dad [as it was the first time] they immediately made me feel confident that Dad would be well looked
after and supported. A carer came in to prepare lunch for Dad, keep him company and do activities with him. I chose Helping Hands as they had looked after my friend's Mum and she had told me how good they were and how all the staff were so caring and competent. Dad really enjoyed the company of the carer and was quite disappointed when she had to leave. I would have no hesitation using them again.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Cheadle & Wilmslow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Cheadle & Wilmslow) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cheadle & Wilmslow) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Cheadle & Wilmslow)

What Type of Services does Helping Hands Home Care (Cheadle & Wilmslow) offer?

Helping Hands Home Care (Cheadle & Wilmslow) offers Home Care.

How many Carers does Helping Hands Home Care (Cheadle & Wilmslow) employ?

Helping Hands Home Care (Cheadle & Wilmslow) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cheadle & Wilmslow) to verify any information. View our terms and conditions. Helping Hands Home Care (Cheadle & Wilmslow) has a Platinum Service – more info.