Helping Hands Home Care (Wantage)

39A Market Place, Wantage OX12 8AW
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7.8 11 Reviews
  • Helping Hands Home Care (Wantage), Wantage
As one of the UK’s leading home care providers, Helping Hands knows exactly what it takes to provide high quality care that supports your comfort and independence at home.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands have a wealth of experience in supporting individuals with conditions such as dementia, mental health and cerebral palsy.

Whether you need visits from as little as 30 minutes per week to support you with the little things at home, or constant reassurance with full-time live-in care, your local Wantage team will work closely with you to establish the right level of care for you.

Call the friendly customer care specialists today to find out more about the care options available to you.

All personal care services are provided by their CQC registered office: Helping Hands Newbury, 51 London Road, Newbury, RG14 1JN

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Care Provided by Helping Hands Home Care (Wantage)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • David Holland (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Wantage)

  • Prices

  • Domiciliary Care From £28.27 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Wantage) Reviews (11)

7.8

Helping Hands Home Care (Wantage) has a Review Score of 7.8 (7.833) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Wantage) has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
1
1
2
9

Review from J C (Husband of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleased with service given. Most staff treat with dignity and care, not all.

Reply from Sam Roberts, Partnerships Manager at Helping Hands Home Care (Wantage)

Good morning Johnathon, thank you for taking the time to share your experience with us. We're glad to hear that you generally had a positive experience and that most of our staff have acted with dignity and care. We take all feedback seriously and I have passed your feedback onto the branch, who will work on ensuring that every staff member upholds these standards. Kindest regards.


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Review from Geoff J (Son-in-law of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only have stockings replaced twice a week, but all the carers who come out are friendly and do a good job. The carers are normally on time and not only offer my mother in law good care in replacing the stockings but also give her some additional company and new people as I work at home so can't always
spend lots of time with her in the day.

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Review from Jennifer C (Wife of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has left home and this has made caring for my husband a lot harder. The staff of Helping Hands have been amazing. The manager has reshuffled the rota several times to accommodate hospital appointments etc and is making sure that the daily visits are arranged to give us maximum support. If
I have to change things at short notice it's never a problem for her. A cleaning schedule has been created to help me keep on top of the day to day jobs as well as caring for my husband and the carers do a lot of this. The girls are absolutely lovely and I feel that it's not just my husband who is being cared for but me too. My husband is making great progress and it's fantastic that the girls are so interested and involved. I can't thank them enough for all they do for us. They go way beyond what is expected of them and that's a great comfort to our daughter who can't be at home to help.

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Review from Carole A (Daughter of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely friendly, helpful, caring and professional. They reacted quickly to ongoing changes in requirements and their procedures ensured that the staff visiting my parents knew exactly what they needed to do. They keep in touch with me so that I am aware of what is happening, and
are able to arrange other health and care specialists to attend which is very helpful as I do not live in the vicinity and do not know the local systems or organisations.

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Review from Amanda S (Daughter of Client) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received since changing to Helping Hands has been amazing. It has given me and her total peace of mind. The team are very responsive and proactive, have excellent standards of care and are very kind and gentle with my mother who is in end of life. The management are very approachable
and reactive to ever changing needs. True Angels at a difficult time.

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Review from Diane B (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being helped to stay in her home by the fantastic team at Helping Hands Home Care. They give Mum exceptionally kind and compassionate care, even though things are often very challenging. They continually go the extra mile (and some) in so many ways. I would highly recommend Helping Hands Home
Care to anyone who needs help with a loved one.

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Review from Elizabeth H (Daughter of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful and I cannot thank them enough for the speed with which they have stepped in to cover last minute appointments. The office react quickly and efficiently to requests and ensure that the staff on the ground know what they need to do. Staff are very kind and stay in touch so
that I know what is happening, which is a great comfort given that I live too far away for frequent visits.
Have been gradually increasing the hours of care and have no hesitation in doing so.

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Review from Tina K (Daughter of Client) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no idea how hard it would be to deal with a terminal parent, without the Helping Hands team it would be impossible, they are incredible professionals and have been absolutely amazing. The support they give is not only to my dad but to us as well.

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Review from James C (Son of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been extremely professional and reliable. My dad is very pleased with the service provided to him over the last few months and I would highly recommend their services to anyone looking for care at home.

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Review from Jacqui T (Daughter of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team were absolutely amazing during my father's care. They showed outstanding compassion and a high standard of care with a kind but professional manner. My father looked forward to their visits and always felt his needs were dealt with in a dignified and caring way.
Sadly my father passed
away this week but I know he has the best possible care during his end of life and showed excellent support to myself and family during this difficult time.
I would highly recommend this care team to anyone who should need their services in the future.
Well done team - May your hard work be recognised through clientele and work basis, Helping Hands is as it says on the tin.

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Review from Susan D (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands came into our lives at a time when we were on our knees and unable to to get care for my mother during the covid restrictions. Their care and person-centred approach of working with us to support my mum were the best I have seen. I never once felt under pressure or judged in the care I
still wanted to provide to my mum myself.
They arrived with empathy, understanding of end of life care and sensitive to ours and my mum's needs very quickly. I was worried about having carers as you read some awful stories, following my experience, I would look no further than Helping Hands.
I also appreciated that after mum passed, they still took the time to check in on us and offer their sympathy. Which is so important as after someone passes away, everything just stops, and loss of the carers you have shared such traumatic times with, is an additional loss, another loss. I would fully recommend Helping Hands in this area.

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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Wantage) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Helping Hands Home Care (Wantage) is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wantage) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

David

David Holland

Job Title: Branch Care Manager

About me


Hello, my name is David and I am the Branch Care Manager for Wantage. I oversee all aspects of the branch to ensure we provide safe and high-quality care to our customers. I enjoy being able to go out and see the customers, and work alongside my team to ensure a personal touch is maintained.


I joined care at a young age and it has always been my passion to help others, especially at a time when it is most required. I have a wonderful team of carers and a management team that enables us to thrive in such a community. In my spare time, I enjoy cooking, baking, and spending time with my family.


Frequently Asked Questions about Helping Hands Home Care (Wantage)

What Type of Services does Helping Hands Home Care (Wantage) offer?

Helping Hands Home Care (Wantage) offers Home Care.

How many Carers does Helping Hands Home Care (Wantage) employ?

Helping Hands Home Care (Wantage) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wantage) to verify any information. View our terms and conditions. Helping Hands Home Care (Wantage) has a Platinum Service – more info.