Helping Hands Home Care (Hungerford)

127a High Street, Hungerford RG17 0DL
Submit a Review
9.7 16 Reviews
  • Helping Hands Home Care (Hungerford), Hungerford
With over 30 years’ experience, Helping Hands Home Care is one of the UK’s leading home care providers, offering bespoke, compassionate care across England and Wales. Hungerford's dedicated team of experts are here to support you with every element of your day-to-day life, ranging from companionship and household chores all the way up to nurse-supported care for clinical conditions.

Whether you need regular visits throughout the week, full-time live-in support or respite care for your short-term needs, Helping Hands’ unique support is built by and around you. And if your needs change quickly, the team can often have a unique package of care in place within as little as 24 hours.

With a fully managed service that is regulated by the Care Quality Commission (CQC), Helping Hands Home Care offers high quality support that is professional, compassionate and completely unique to you.

Show Helping Hands Home Care (Hungerford) on the Map

Care Provided by Helping Hands Home Care (Hungerford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jady Starr (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Hungerford)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Hungerford) Reviews (16)

9.7

Helping Hands Home Care (Hungerford) has a Review Score of 9.7 (9.714) out of 10, based on 13 reviews in the last 2 years. Over all time Helping Hands Home Care (Hungerford) has 16 reviews.

Overall Experience

  • 11
  • 5
  • 0
  • 0
  • 0

Date Published

16
0
0
13
3

Review from Shirley Elizabeth P (Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far with the visits I have received, I have been delighted with the care and friendliness of my ladies and look forward to meeting a fresh face tomorrow. Thank you for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% happy with care and attention and lovely helpers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ali M (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands staff were helpful for general housekeeping duties which my father could no longer manage. Great to know someone was dropping in on him and helping to keep him independent in his own home for longer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David R (Son of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been looking for some additional weekend care for my mother. Other organisations weren't prepared to share the role with existing care providers, yet Helping Hands are. From the initial meeting with the Branch Care Manager and her team, we have been treated fantastically. My mother likes the
weekend carers who are kind and caring and we'd recommend this company to others looking for home care services

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah E (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Helping Hands have been very helpful, caring and friendly. My mum has felt at ease with all the carers and has appreciated their support. We have been reassured knowing that she is in safe and professional hands. Thank you to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are considerate and helpful.

Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Hi, thank you for leaving a great review for us, we're delighted to hear how pleased you are with our service!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P L (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands carers are always very punctual, courteous, helpful and caring. If shifts need to be changed or extra ones included, this has always been accommodated. We are generally very pleased with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary S (Daughter of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are appropriately dressed in uniform and are responsive to needs.
They are friendly and considerate.
Management are also very responsive to requests and act quickly and keep client and clients family informed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil Y (Son of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care provided by Helping Hands Home Care (Hungerford) to my elderly Mum. The carers do the tasks they've been asked to do perfectly well but more importantly they also engage with and chat to my mum. We are very grateful for the speed and efficiency with which care was
set up for my mum by the whole Helping Hands Team. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola B (Power of Attorney of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To my best belief, the care provided matches the plan in place. Additional support has been provided to escort the client to a number of varying medical appointments.
In addition, the carers have carried out additional tasks within the home to support the client's care and living requirements.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has a number of excellent carers who understand his needs and who he trusts. My mum has a good relationship with the carers, which is reassuring for me. I am able to email directly to the branch and the team are very accommodating.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, professionalism and caring. Mum likes her carers very much. They have been excellent at covering emergencies and very responsive to requests. I only wish we had found them sooner. Highly recommended.

Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Thank you so much for leaving such a brilliant review for us! I'm delighted to hear how much your mum likes our carers and that you've been really impressed with our service. We're always happy to help!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H H (Son-in-law of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have provided an invaluable service in helping with a home care package for my elderly disabled father in law. Management is friendly, helpful and is responsive and goes above and beyond in helping to sort out administrative issues (Well done). Attending care staff have formed a good relationship
with my father in law (the client) and his wife and carry out their agreed tasks with genuine care and a good attitude. My father and mother in law are very satisfied.

Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Thank you for leaving such a wonderful review! I'm thrilled to hear how happy you are with our service and that your father-in-law is very satisfied with the support he is receiving. We are ever so grateful for your kind feedback! Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands Home Care (Hungerford) were quickly able to help me out after a fall and breaking my hip. The care I needed was around the house, no personal care. The carers were friendly and efficient.
Through no fault of their own carers were sometimes late due to insufficient time being allocated
to get from one call to another. These carers work hard and this should be addressed. I would use Helping Hands Home Care again if the situation arose. Thank you.

Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Thank you so much for leaving such a lovely review for us! I'm really happy to hear that our carers were able to help you after your fall and that you would use Helping Hands again. Please do not hesitate to get in contact if you'd like to discuss any issues you had with timings.
With very best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin B (Son of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked Helping Hands to help look after my mother after she had cataract surgery on both her eyes. This mainly involved helping to administer drops up to four times a day at her home address. All the carers were kind, polite and made a real effort to make a connection with Mum and this was much appreciated!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E C (Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Helping Hands Home Care (Hungerford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Helping Hands Home Care (Hungerford) is calculated as follows: ( (56 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Hungerford) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jady

Jady Starr

Job Title: Branch Care Manager

About me


I am responsible for the overall running of our Hungerford Branch. I work very closely with my team to ensure the highest quality of care is provided to all of our customers and that the care assistants are supported to enable them to fulfil their roles.


I first joined care in 2012 when I moved back from living abroad and I thought I would try the care sector out. And here I still am!


I feel the service that we provide to our customers is of the highest quality, especially because we have our clinical team to provide specific training to our carers for the more complex health conditions that customers may have.


You will normally find me going out for coffee with friends or watching a good film.


Experience and expertise


I have worked as a registered manager for almost three years now for different companies.
I have many qualifications, including; NVQ level 5 in health and social care, Understanding of the Mental Capacity Act and DoLS, Understanding of Power of Attorney, ReSPECT form training, Mental Health Resilience and Management qualifications.


I joined care in 2012 at the young age of 20 and started off my career by being a Live-in care assistant. I have completed most roles in the care sector from being a Live-in Care Assistant to, Community Care Assistant and I have also worked in a Nursing Home as a Care Assistant. I have also been a Senior Carer, Care Supervisor, and Registered Manager.


Why I chose Helping Hands


I have always known Helping Hands to be a good company to work for and when I was looking for a new role I stumbled across the Branch Manager Role for our Hungerford branch. I am looking to improve our current CQC rating which myself and my team are currently working hard to achieve, as well as grow the branch.
I enjoy working with my team and every day is different. You always learn something new!


Frequently Asked Questions about Helping Hands Home Care (Hungerford)

What Type of Services does Helping Hands Home Care (Hungerford) offer?

Helping Hands Home Care (Hungerford) offers Home Care.

How many Carers does Helping Hands Home Care (Hungerford) employ?

Helping Hands Home Care (Hungerford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Hungerford) to verify any information. View our terms and conditions. Helping Hands Home Care (Hungerford) has a Platinum Service – more info.