Helping Hands Home Care (Calne)

Unit 5, St Marys Court, Church Street, Calne SN11 0QZ
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9.7 18 Reviews
  • Helping Hands Home Care (Calne), Calne
With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands is one of the leading home care providers in the UK.

Helping Hands can support with a wide range of support at home from 30 minutes to full-time care and overnight sits.

It may be that you’d like a little extra help with preparing meals or taking your medication or perhaps you’re living with a more complex condition such as dementia and would like a helping hand to feel safe and comfortable at home. Regardless of your needs, Helping Hands are here to ensure that you have dedicated support that is completely focused around you.

Call Helping Hands’ friendly customer care specialists today to find out more about the support that’s available to you.

All personal care services are provided by their CQC registered office: Helping Hands Hungerford, 127a High Street, Hungerford, Berkshire, RG17 0DL

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Care Provided by Helping Hands Home Care (Calne)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kerrie Bishop (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Calne)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Calne) Reviews (18)

9.7

Helping Hands Home Care (Calne) has a Review Score of 9.7 (9.732) out of 10, based on 12 reviews in the last 2 years. Over all time Helping Hands Home Care (Calne) has 18 reviews.

Overall Experience

  • 15
  • 3
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Date Published

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7

Review from David E (Son of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication, well organised, and staff are friendly. Would recommend.

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Review from S H (Client) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a bad reaction to codeine, I was feeling very unwell and disorientated and pressed my button for help. Despite the date being 24/12 Helping Hands when advised found someone to call to help me spending quite a time feeding me and settling me down. The next day was Christmas Day but they rang me
to check on my state and decided I needed some help and again found a carer for me. She gave me some medical advice not to take the strong doses of codeine which I had been prescribed. She was right and the symptoms gradually improved over the next few days. However Helping Hands also rang me the next day to check on my position. I consider this to have been a wonderful example of their caring for their clients when the client was in trouble. It gave me a great deal of confidence in the company, that they would look after me in problem times.

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Review from N W (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care took care of Mum from April 2022 to November 2024 until she passed away at home. I really don't have words for the amazing way that all staff helped Mum through such a difficult time of her life. They were the only company at the time who could help us to keep Mum at home where
she desperately wanted to stay, as hospital terrified her. All staff treated Mum with dignity and respect. They ensured that she felt comfortable and supported at all times. Helping Hands were a life line not only to Mum but also Dad as the primary carer. The daily visits gave Dad another focus during the day and much needed company. The staff became part of the family. The way in which they supported the family during Mum's last week was just incredible. They were able to provide cover all day so that Dad and I could have a rest and Mum had someone with her at all times. They sat with Mum, talked and read to her. I cannot thank Helping Hands enough and will be eternally grateful to them all.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Calne)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from E H (Great-Niece of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Helping Hands Home Care (Chippenham) for almost a year for my elderly aunt and have been very impressed with what they do.
My aunt was initially resistant to taking in help, despite needing to, however they made her feel very comfortable and feel able to retain a sense of independence.
Fantastic
communication between the managers and myself, allowing me to easily work with them in resolving trickier issues, giving me peace of mind.
They go above and beyond in what they do, treating my aunt as though she was a member of their own family.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Calne)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from L P (Daughter of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mym has been supported by Helping Hands Home Care for 18 months. Her mobility, dementia and general health deteriorated significantly over the last 6 months. Her carers have shown patience, empathy and kindness throughout. This was particularly shown up to her hospitalisation and passing in June. They
were so caring and went the extra mile in their support. I cannot praise them enough.

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Review from Gareth L (Son of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been superb as our mother has travelled that painful journey from being fully independent to needing more and more care. The whole team has been amazing from the first meeting with the manager - that was very reassuring and immediately put Mum at ease that this was a caring, well
trained and professional care provider, to her regular carer who just clicked with Mum, was very competent, compassionate and most importantly cared.

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Review from Paul A (Son of Client) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Helping Hands Home Care my father would be in a home. They are the only company who accepts rural visits. The staff are bright, friendly, professional and deal with father, who is often challenging in behaviour, in an excellent manner. The management is flexible to changing needs, increasing
visits or postponing times. I have nothing but admiration for them.

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Review from Paula V (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally complete this kind of review but I am doing this because I consider the service of Helping Hands to be very good in every respect. My only criticism is the cost which will undoubtedly deter many people from getting the help they need and lead to more clients entering residential care
or hospital, thus bed blocking.

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Review from S D (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the overall service, however, would prefer to have a few regular people and not different people each week.

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Review from R B (Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the client receiving care from Helping Hands Home Care Calne branch. I find that without exception I am cared for as I would like by all the carers who come to me at my home three times a day, seven days a week.

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Review from Wayne B (Son of Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very professional and caring. Willing to help out at short notice.

Reply from Kerrie Bishop, Branch Care Manager at Helping Hands Home Care (Calne)

Hi Wayne, thank you so much for leaving such a great review! I'm delighted to hear how happy you are with our service and that our staff have been so professional and caring!
Best wishes.


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Review from S W (Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The visit by Helping Hands Home Care (Calne) was much appreciated. Our helper arrived on time correctly dressed, very pleasant and willing. We are delighted.

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Review from Fran W (Wife of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and will not get into the bath for me. The ladies from Helping Hands Home Care arrive, very cheerful, and he goes up to the bathroom quite happily. It is a great help to me, to know he is clean with fresh clothes on. All the ladies are lovely and very good with him.

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Review from Caroline B (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands came to our rescue with help for my Mum at very short notice. Her home had been flooded due to a burst pipe and she was moving to temporary accommodation. I phone CK2Care and they responded so efficiently. Two staff members came out and met my mum, including her in the discussion of her
needs. Hey presto! A rota was drawn up and care started almost straight away. The carers were all amazing, arriving on time, always cheerful and were a huge help. One carer even brought along her guitar and sang to my Mum which she loved! How lovely was that? Any problems and I received a phone call to action how to deal with it.
I would highly recommend this care company to anybody. Well organised! Reliable! Friendly! Professional!
Thank you to everybody for all your hard work over the past few weeks. Mum is going for Respite Care to give my Dad a break. If she comes home I will be picking up the phone straight away with no hesitation to book you back in.

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Review from J C (Son of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from the Helping Hands team. They have been so supportive while my mother adapts to life without Dad and struggles with hip issues and mobility. A shout out to the manager and her team for being so supportive and flexible from trips to the dentist and even hospitals.
Outstanding
service and so reassuring that our mum is in safe, professional and caring hands.

Reply from Kerrie Bishop, Digital Marketing Executive at Helping Hands Home Care (Calne)

Hi Jon,
Thank you so much for leaving such an amazing review for us! I'm absolutely delighted to hear how impressed you are with our service and that you feel reassured that your mum is n safe, professional, and caring hands. Your wonderful feedback truly means the world to us!
Best wishes.


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Review from S S (Daughter-in-law of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of Helping Hands for approximately 9 months. We had an hours care per day at lunchtime to assist my elderly in-laws with medication, housework and a lunchtime meal. They also provided a sitting service with mother-in-law if father-in-law had a hospital visit. When father-in-law
had a weeks stay in hospital Helping Hands went above and beyond to help with the care of mother-in-law at short notice. We found them extremely professional, helpful, courteous and cheerful, nothing was too much trouble. Unfortunately, both in-laws are now in a care home so we no longer require their services but I would highly recommend them to anyone.

Reply from Kerrie Bishop, Branch Care Manager at Helping Hands Home Care (Calne)

Thank you so much for this wonderful review and recommendation! I'm absolutely delighted to hear how pleased you are with our service and that you found our carers to be so professional, courteous and cheerful to your elderly in-laws. Your kind feedback truly means the world to us.
Best wishes.


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Review from Clare F (Daughter of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had Helping Hands (Calne and Chippenham) for 4 weeks now. The response from my initial care enquiry to bringing my mother home was handled exceptionally well, nothing was too much trouble. The care we have received has been fantastic, all the carers have gone above and beyond to make sure
my mother is comfortable, I could not recommend this company enough.

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Review from Maria C (Sister of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 3 days of my brother's life we had the good fortune to be sent this member of staff. She stepped in when we needed her most. Although she had only been appointed as a 12-hour sitter, she went above and beyond to provide support to my brother and the immediate family.
Instead of having
a carer, it was like having an extra member of the family to support all of us. It was obvious, she was a genuinely caring person and totally committed to providing the best support she could.
If she is a typical example of the staff employed by Helping Hands then the company must be an exemplar for the caring profession.
Should I ever be in the position of needing support like my brother did, I would want someone exactly like her to be my carer. She made my brother's last hours easier and more comfortable for him and the family. Thank you.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Helping Hands Home Care (Calne) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Helping Hands Home Care (Calne) is calculated as follows: ( (53 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Calne) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Kerrie

Kerrie Bishop

Job Title: Branch Manager - Calne & Chippenham

Joined: 2020

Meet Kerrie, your Branch Manager for Chippenham


Hello, I’m Kerrie. As the Branch Manager for Chippenham I oversee all aspects of the branch, from the day-to-day running of the business to the work that takes place behind the scenes in order to provide outstanding care to all existing and new customers. I am passionate about providing care within the community and meeting all of our customers’ needs. We provide a tailor-made service to all customers and pride ourselves on providing excellent care.


I have been working within care and education since 1995, supporting children and adults with learning difficulties, dyslexia and autism. More recently I have been working with the elderly, covering dementia, palliative care, eating disorders and mental illness, so I have a wealth of experience across the care industry.


Throughout my career I have been deputy manager for three care homes for adults with learning difficulties, and prior to this I was a team leader for a care agency and managed staff and clients. My responsibilities included delivering care within the community, attending assessments, reviews and liaising with outside agencies to ensure all clients received the best out of the services we provided.


I have a team management qualification and a range of qualifications that are relevant to the care industry.
I spent 18 months as a volunteer for Great Western Ambulance Service (GWAS) as a community first responder, working alongside paramedics attending accidents and emergency within Wiltshire.


Frequently Asked Questions about Helping Hands Home Care (Calne)

What Type of Services does Helping Hands Home Care (Calne) offer?

Helping Hands Home Care (Calne) offers Home Care.

How many Carers does Helping Hands Home Care (Calne) employ?

Helping Hands Home Care (Calne) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Calne) to verify any information. View our terms and conditions. Helping Hands Home Care (Calne) has a Platinum Service – more info.