Helping Hands Home Care (Sale)

43 Stanley Square, Sale M33 7ZZ
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9.6 7 Reviews
  • Helping Hands Home Care (Sale), Sale
With a dedicated team of over 6,000 carers across England and Wales, Helping Hands Home Care offers a friendly and professional home care service.

Helping Hands have been supporting over 40,000 families since their humble beginnings in 1989 and are committed to providing individually tailored home care that is completely bespoke to your needs, routines and preferences.

Whether you’re looking for full-time live-in care for constant companionship and support, short-term care to support you as you settle back home following a hospital admission, or just a friendly face to pop in on a regular basis for a cup of tea and a chat; the Sale team are on hand to provide high-quality care that suits you.

Helping Hands West Manchester, their CQC registered office, provides all personal care services.

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Care Provided by Helping Hands Home Care (Sale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Megan Conroy (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Sale)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Sale) Reviews (7)

9.6

Helping Hands Home Care (Sale) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Sale) has 7 reviews.

Overall Experience

  • 7
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Date Published

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Review from Shirley H (Niece of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to Helping Hands Home Care agency care for Chorlton, Manchester. My elderly aunt has been a very satisfied client since I requested their input around 3 years ago, as I live a considerable distance away from my aunt. The agency has provided shopping input tailored to my aunt's needs
on a regular basis as she became increasingly immobilised with advancing age. The service provided was always on time, personalised, compassionate, super-reliable, and complete value for money. In fact, the carer who last attended my aunt recognised she wasn't well, and as a direct result, I was notified and able to contact emergency services that admitted my aunt to hospital for urgent care. Staff are thoroughly trained to provide a far superior service. Special thanks to one member of staff who has liaised with me as my aunt's nominated representative - this member of staff's professionalism and efficiency in organising services at Helping Hands is just excellent. Thank you sincerely, truly life savers, in all sense of the words.

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Review from C W (Daughter of Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a review this month and I was able to take that the opportunity to praise staff who care for my dad. It is a minefield trying to find a company and carers that you can trust with your loved one. They are so kind, respectful and show a genuine interest in the person they are caring for. I cannot
praise them enough. Thank you Helping Hands!

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Review from M D (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received professional, expert and friendly care tailored to my changing needs for the past 2 years. Regular assessment of my care needs is performed both face to face and by telephone to ensure that the changing needs are met. Communication with the office is exemplary and always extremely efficient.
The rota of visit timings with staff names is emailed weekly to clients to keep them informed. Clients are regularly reminded by email of current and new services available to improve their quality of life.
The staff are always professional, empathetic, caring and friendly. They speak well of the management team who take care of their well being and Health and Safety. New staff are given induction by a specialist trainer in the expert care and standards provided by the company. The Sale branch continually strive to improve a caring and expert experience in a safe environment for its clients and staff. In the future, I am confident that my care will be in safe and caring hands.

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Review from Abida A (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands is an excellent company. It is very well led, has a lot of customer feedback avenues, which allow tailored, person centred care. We have used other companies and think this company is the best. The senior staff and carers are wonderful to achieve best outcomes. The pricing structure is
superb. No request is too much trouble to look into. The approach is honest and open. The regular reviews to ensure expectations are being met are genuinely in place. This involves regular communication and meetings. Other companies have issued a feedback form, as a box-ticking exercise, with zero change. This company is the first to act immediately and the carers are empowered to do their job as professionals who enjoy their work. They are well supported by the management team whose care of their staff is evident in the care they then take with their work. I highly recommend this excellent company.

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Review from Victoria W (Daughter of Client) published on 7 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care Sale have been amazing in caring for my dad. The manager always goes above and beyond to ensure his / our needs are met and I honestly couldn’t recommend them enough! Thank you for all that you do.

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Review from D N (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Helping Hands for several months. We are all different, and our needs are different. Helping Hands has always been ready to understand our needs and tailor the service accordingly. We are so grateful for their happy, smiling work.

Reply from Jessica Johnson, Branch Care Manager at Helping Hands Home Care (Sale)

Thank you so much for leaving such a lovely review for us! I'm delighted to hear how happy you are with our service and that we've been able to tailor our care accordingly. We're ever so grateful to hear your feedback! Best wishes.


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Review from Lyn P (Daughter of Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company. Excellent care provided for our mum over the last 18 months. No hesitation in recommending Helping Hands to friends and family. We have peace of mind knowing our mum is getting a lunchtime meal Monday-Friday. Very approachable staff. Queries dealt with efficiently, always
help at the end of the phone if we have any concerns and great peace of mind for the family knowing Mum is cared for.

Reply from Serena Kumari, Branch Care Manager at Helping Hands Home Care (Sale)

Hi Lyn, thank you ever so much for leaving an amazing review. I'm delighted to hear how happy you are with our service and how it has given you peace of mind too. It is our absolute pleasure to provide care for your Mum and your kind feedback is very much appreciated.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Helping Hands Home Care (Sale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Sale) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Sale) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Sale)

What Type of Services does Helping Hands Home Care (Sale) offer?

Helping Hands Home Care (Sale) offers Home Care.

How many Carers does Helping Hands Home Care (Sale) employ?

Helping Hands Home Care (Sale) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Sale) to verify any information. View our terms and conditions. Helping Hands Home Care (Sale) has a Platinum Service – more info.