Helping Hands Home Care (Stalybridge)

Hyde Park House, Cartwright Street, Hyde SK14 4EH
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9.1 9 Reviews
  • Helping Hands Home Care (Stalybridge), Hyde
With over 100 branches and 6,000 carers supporting families across England and Wales, Helping Hands Home Care are committed to providing unique, high quality care to enable your independence in the comfort of your own home.

Whether you need visits from as little as 30 minutes to help you with getting dressed and ready for the day or round-the-clock support with your own dedicated live-in carer, the Stalybridge team are on hand to support you with the things that matter most.

Helping Hands Home Care has 30 years’ experience providing individually tailored home care to over 40,000 families across England and Wales, you can rest assured that you’re in safe hands. All personal care services are provided by their CQC registered office Helping Hands West Manchester.

Call Helping Hands’ customer care specialists today to find out more about how Helping Hands can support you.

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Care Provided by Helping Hands Home Care (Stalybridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Katie Jones (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Stalybridge)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Stalybridge) Reviews (9)

9.1

Helping Hands Home Care (Stalybridge) has a Review Score of 9.1 (9.067) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Stalybridge) has 9 reviews.

Overall Experience

  • 6
  • 2
  • 1
  • 0
  • 0

Date Published

9
2
2
5
4

Review from V K (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Above and beyond.

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Review from Kate M (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the service I receive from Helping Hands. I have had to increase the support I require from 1 x 2 hours visits per week to 5 x 2 hours per week. I now need personal care as well as household tasks. Because of Helping Hands I am able to maintain my independence and my dignity
which to me is priceless. Nothing is too much trouble for anyone from the management team to the carers.They try hard to ensure I have the same carer where ever possible and that continuity is import to me.

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Review from J C (Wife of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have all been really nice and friendly. The care they give to my husband meets his needs in a professional but also kind way. The carers are well monitored by Helping Hands so are with you for all the time you are paying them for. They also report electronically what they have done on their
call which is available for you to see. Overall happy with the home care given by helping hands.

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Review from Mike B (Husband of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been consistently experienced, efficient, considerate, timely and effective.

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Review from David W (Son of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 97 years old and needs assistance with washing and dressing etc. We had difficulty providing for Dad's needs so I used the internet and then contacted Helping Hands. We initially utilised this service for 1 day per week, but this has now risen to 4 days this is because of the care and compassion
shown by carers, really has a positive reaction with Dad and he looks forward to them coming around. On a personal note, it is without a doubt that Helping Hands staff from Stalybridge have improved Dad's well-being and long may it continue.

Reply from Karen Pearson, Branch Care Manager at Helping Hands Home Care (Stalybridge)

Hi,
Thank you so much for leaving such a heartfelt review for us! I'm absolutely delighted to hear that we've been able to improve your dad's wellbeing and that he looks forward to our visits - that's wonderful. Your feedback means the world to us, and I'll be sure to pass it on to the rest of the team! With very best wishes.


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Review from Nick B (Son of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mom has enjoyed the support of her two carers each day; they are friendly and make regular contact with me to ensure mom's needs are being met well. She has her meals and meds organised by the carers in the morning and at teatime.

Reply from Karen Pearson, Branch Care Manager at Helping Hands Home Care (Stalybridge)

Hi Nick,
Thank you so much for leaving an amazing review! I'm so pleased to hear that your mom has enjoyed the support of her two carers and that her needs are being met well. It's our pleasure to provide her with support!
Best wishes


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Review from S H (Father of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally okay, but not as good as it has been. Quite a few calls have been late, and some early, both of which, are unhelpful as I have to tube feed my severely disabled daughter with seven lots of medicine prior to a morning call.
Also, some carers have called who haven't used the equipment we have,
hoists, shower cradle etc.
Also when two carers call the talk to each other and not my daughter, for one of the most expensive care agencies in our area I expect a bit better.

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Review from M H (Wife of Client) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies calling on us were pleasant mannerly and came and left on time.
I was pleased with their attitude towards my husband and he enjoyed their company.
Despite my husband having some reservations, I hope to continue with the visiting service during the coming weeks ahead.

Reply from Karen Pearson, Branch Care Manager at Helping Hands Home Care (Stalybridge)

Thank you so much for leaving such a great review! I'm delighted to hear how supported your husband feels and that he enjoys the company of our carers. We're ever so grateful for your kind feedback!
Best wishes.


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Review from Dawn B (Wife of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my husband, who has dementia, has begun to have home care from Helping Hands Stalybridge. The arrangements were carefully set up by the manager and her assistant and the two carers appointed to us have made an excellent start. This is largely due to being accompanied by the assistant on their
first visit. They have both been patient and caring with my husband and established good communication with him despite his condition and his deafness. His face lights up when he sees them. They are smartly and appropriately dressed in their uniforms and have always worn appropriate PPE every day.

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Current Review Score: 9.1 (9.067)

Overview of Review Score

The Review Score of 9.1 (9.067) out of 10 for Helping Hands Home Care (Stalybridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Helping Hands Home Care (Stalybridge) is calculated as follows: ( (18 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Stalybridge) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Katie

Katie Jones

Job Title: Branch Care Manager

Joined: 2022

I started my career with Helping Hands in June 2022. Previously, I was a manager for a care home for 4 years. I have worked in the care sector for 11 years.


My responsibilities and values are to ensure that we deliver person-centred care for all individuals, identifying any client-specific needs they may require support within their day-to-day living.


We aim to deliver high-quality care with the right level of support, dignity and respect needed for our customers to remain as comfortable and as independent as possible in their own homes. I carry out new customer meetings and ensure that QA calls and care plan reviews are carried out. I enjoy my role as I love hearing different stories from each customer and their different personalities.


Away from work, I enjoy spending time with my partner, baby and my animals. I enjoy eating out and going to comedy shows.


Frequently Asked Questions about Helping Hands Home Care (Stalybridge)

What Type of Services does Helping Hands Home Care (Stalybridge) offer?

Helping Hands Home Care (Stalybridge) offers Home Care.

How many Carers does Helping Hands Home Care (Stalybridge) employ?

Helping Hands Home Care (Stalybridge) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Stalybridge) to verify any information. View our terms and conditions. Helping Hands Home Care (Stalybridge) has a Platinum Service – more info.