Helping Hands Home Care (Clevedon)

61 Hill Road, Clevedon BS21 7PD
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3.3 34 Reviews
  • Helping Hands Home Care (Clevedon), Clevedon
With over 30 years’ experience delivering high quality care across England and Wales, Helping Hands Home Care are the ideal solution if you’re looking for a little extra help to remain independent at home.

Whether you need regular visits throughout the week to help with grocery shopping, personal care and household chores, or you’re living with a progressive condition and would like round-the-clock reassurance with full-time live-in care; Helping Hands will work closely with you and your loved ones to establish a level of care that is completely focused around you and your needs.

Helping Hands have supported over 40,000 families since their humble beginnings in 1989. And now, with over 100 branches across England and Wales, the Clevedon team are on hand to bring friendly, compassionate home support along with peace of mind for you and your loved ones.

All personal care services are provided by their CQC registered office: Helping Hands Newbury, 51 London Road, Newbury, RG14 1JN

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Care Provided by Helping Hands Home Care (Clevedon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Roslyn Wlaznic (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Clevedon)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Clevedon) Reviews (34)

Total of 34, showing 1-20
3.3

Helping Hands Home Care (Clevedon) has a Review Score of 3.3 (3.333) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Clevedon) has 34 reviews.

Overall Experience

  • 27
  • 6
  • 1
  • 0
  • 0

Date Published

34
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33

Review from C B (Son of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, happy with the care and carers. The communication could be better something emails not responded would like more regularity with the same carer.
However, the carer / people have always come across well to me and my parents seem happy with the support.

Reply from Samuel Roberts, New Business Team Leader at Helping Hands Home Care (Clevedon)

Good afternoon ,Thank you for your feedback! We're really glad to hear that you and your parents have been happy with the carers. We take your comments about communication and consistency of carers seriously, and I have passed these comments onto the Branch & Area Care Manager to look into this for you. Thank you for taking the time to leave us a review. Best regards


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Review from Carolyn H (Client) assisted by family/friend published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is bubbly, friendly, very helpful and chatty, and we have a good conversation.

Reply from Sian Redwood, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Carolyn, thank you so much for leaving such a lovely review for us! I'm delighted to hear you describe our carer as very helpful and chatty, and we understand the importance of having a good connection with your carer. Your kind feedback is truly appreciated.
Best wishes.


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Review from Suzanne G (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoys her visits, she loves the company more than anything. Getting to know new people when you are elderly and don't go out much is difficult. The visits provide mental stimulus and happiness.
I find that the communication with the care team is efficient and friendly which is especially
important to me as I live abroad.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

This is such a lovely review, thank you so much! It's wonderful to hear that your mother really enjoys our visits and that our carers have been able to provide her some mental stimulus and happiness. It is our absolute pleasure to provide support for your mother and we're always here if you need anything.
Best wishes.


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Review from Eileen D (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is always very friendly and helpful and has a pleasant manner. She seems to be always willing to do any tasks - whether personal care or cleaning.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Eileen,
Thank you ever so much for your review of our service. We're really pleased that your carer is so friendly and helpful to you. It sounds like you have a great rapport!
With very best wishes,
Claire


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Review from M D (Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been provided for more than a year. The carers have all been friendly, punctual and willing helpers. I have and still am, very grateful for their assistance.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you for taking the time to leave us a review. We really appreciate your feedback. Punctuality and friendliness are so important, so it's great to hear that we're getting it right.
With very best wishes.


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Review from H C (Daughter of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, always willing to discuss any issues. Very friendly towards client.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this great review! I'm so pleased to hear that you find us to be so helpful and friendly and we're really grateful for your kind feedback.
Best wishes.


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Review from P H (Son of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son of the client, it gives me complete peace of mind knowing that Helping Hands are looking after the client on a weekly basis. Always on time and, weather permitting takes the client for a local walk.
Helping Hands are easy to contact and are always polite and can be flexible with some of
the arrangements.
The client is always happy after the visit from Helping Hands. Really excellent service.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this fantastic review! I'm absolutely delighted to hear that we can give you the peace of mind that we're providing the best care possible - it's what we strive for. Your kind feedback means the world to us, and I'll be sure to let the carers know too!
Best wishes.


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Review from A H (Daughter-in-law of Client) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provide a friendly, caring and efficient service. The carers are greatly valued by my mother-in-law and by us for their compassion, professionalism and attention to detail. In addition to this, the communication from both the carers and the coordinators and administration has been first
class. I would highly recommend Helping Hands.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this amazing review! We couldn't be happier to hear that your mother-in-law greatly values our carers, and it's a pleasure to provide support for her. I'll be sure to pass on your kind feedback to the team - we're so grateful.
Best wishes,


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Review from D T (Son of Client) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the carers who visit my mother are very attentive and friendly. My mother is delighted with the care. We are always notified if there are any changes in the times of her visits. Overall we are happy with the service provided.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this fantastic review. It is our absolute pleasure to provide support for your mother and I'm so pleased to hear how delighted she is with our care. Your kind words are very much appreciated.
Best wishes,


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Review from Joyce S (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly.
Quiet good timekeeping.
Efficient.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Joyce, thank you so much for leaving a great review! Your kind feedback is very much appreciated.


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Review from Bonnie W (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have provided amazing care for my mother, who’s in a retirement village, for just over a year now. Mum feels very confident in the care they provide and gets on very well with the care providers.
The manager always goes above and beyond, is reliable, as are all her staff, and can never
do enough for the clients they care for. I feel totally confident that my mother is in very capable, reliable and caring hands.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for leaving this brilliant review! We're thrilled to hear how happy you are with our service, and we're so glad that your mother feels confident in the care we provide. Your kind words are very much appreciated.
Best wishes.


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Review from Geoff N (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care team have been supporting my mum since August last year due to her advancing dementia and I have been very pleased with the service provided. The team reacted positively to a change in her care plan when we realised that 3 days a week was insufficient. Communication between the
service provider and myself was very important to me and in this respect Helping Hands were first class. Overall a very positive experience resulting in a happy customer!

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Geoff,
Thank you so much for leaving such a wonderful review! It's our absolute pleasure to provide care for your mum, and we're so glad to have helped. Your kind words are very much appreciated. Best wishes


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Review from P P (Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and carers are so understanding.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Peter,
Thanks so much for leaving a great review, your kind words are very much appreciated.
Best wishes.


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Review from A E (Granddaughter of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and wonderful carers, really happy with the team. They always check what’s needed and are very kind, would recommend. Communication also brilliant and get back to you on the day with any queries.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you very much for leaving a wonderful review. Our carers work very hard so it is great to know how appreciated they are.
Best wishes


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Review from Tamsin S (Daughter of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Dementia and Helping Hands have been supporting him to remain living in his flat. With recent progression of his illness, Helping Hands have been extremely professional and efficient in dealing with our request to increase his care to ensure continuity. The care workers are all very experienced
and friendly and have built a good rapport with my dad who likes having familiar faces. Most importantly, my Dad continues to be able to make choices about his routine and feels in control of his day to day life. As a family we are extremely happy with the care provided to my dad.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Tamsin,
Thank you so much for leaving such a wonderful review. It's been a pleasure to support and care for your dad, and the team will be absolutely delighted to hear your kind words.
Best wishes


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Review from L W (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the service of two hour visits, currently 12 days out of every 14. The carers are superb and engage very well with my mother and many go "the extra mile" to enhance the visit.
I would thoroughly recommend the Clevedon branch. The administration team are very helpful, professional
and approachable.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you very much for leaving a great review! We're so glad to have helped your mother, and we're very grateful for your kind words.
Best wishes


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Review from M M (Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the persons provided very helpful and willing.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Mary, thank you very much for taking the time to leave us a review; it is much appreciated.
Best wishes.


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Review from A L (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent service! The carers are amazing, sympathetic and will do anything my mother asks of them, to the point of getting the hoover out if the cleaner has not turned up off their own back (you know who you are).
I cannot praise the standard of care enough, and having been through a few
other companies that were not satisfactory, this one has the gold standard and would recommend them to anyone looking for care - as that is exactly what they do - care!

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Claire, what a lovely review - thank you so much for your kind words. You have made our day, and I will be sure to pass on your kind words to your mother's carers.
With very best wishes.


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Review from Chris S (Son of Client) published on 24 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been having care visits from the Helping Hands Home Care team since July this year and she is very pleased with the service that is provided. When we felt that Mum would benefit from additional visits these were arranged swiftly and she has continued to have the increased number of visits.
We are all aware of the difficulties that the care sector face and despite this the team have not failed to visit when scheduled. This has sometimes meant that the manager or care coordinator have stepped in to cover the visit so that Mum is not let down.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Chris,
Thank you so much for letting us know how pleased your mum is with our service. We've always done our utmost to ensure your mum and all of our customers have the support they need, so to receive this positive feedback really is wonderful.
Best wishes.


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Review from Peter D (Son of Client) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Helping Hands Staff are always ready to go the extra mile, they are in regular touch with me regarding medication and also my Mothers needs such as food and personal items that need replacing. I am able to concentrate on my day to day life confident in the fact that Mums carers will let me know
what is needed and when.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hello Peter,
It's great to hear that you're able to concentrate in your day-to-day life whilst we support your mother. Thank you so much for leaving this lovely review.


With very best wishes.


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Current Review Score: 3.3 (3.333)

Overview of Review Score

The Review Score of 3.3 (3.333) out of 10 for Helping Hands Home Care (Clevedon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.333 for Helping Hands Home Care (Clevedon) is calculated as follows: ( (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 6 Ratings = 3.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Clevedon) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Clevedon)

What Type of Services does Helping Hands Home Care (Clevedon) offer?

Helping Hands Home Care (Clevedon) offers Home Care.

How many Carers does Helping Hands Home Care (Clevedon) employ?

Helping Hands Home Care (Clevedon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Clevedon) to verify any information. View our terms and conditions. Helping Hands Home Care (Clevedon) has a Platinum Service – more info.