Helping Hands Home Care (Clevedon)

61 Hill Road, Clevedon BS21 7PD
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3.3 34 Reviews
  • Helping Hands Home Care (Clevedon), Clevedon
With over 30 years’ experience delivering high quality care across England and Wales, Helping Hands Home Care are the ideal solution if you’re looking for a little extra help to remain independent at home.

Whether you need regular visits throughout the week to help with grocery shopping, personal care and household chores, or you’re living with a progressive condition and would like round-the-clock reassurance with full-time live-in care; Helping Hands will work closely with you and your loved ones to establish a level of care that is completely focused around you and your needs.

Helping Hands have supported over 40,000 families since their humble beginnings in 1989. And now, with over 100 branches across England and Wales, the Clevedon team are on hand to bring friendly, compassionate home support along with peace of mind for you and your loved ones.

All personal care services are provided by their CQC registered office: Helping Hands Newbury, 51 London Road, Newbury, RG14 1JN

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Care Provided by Helping Hands Home Care (Clevedon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Roslyn Wlaznic (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Clevedon)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Clevedon) Reviews (34)

Total of 34, showing 21-34
3.3

Helping Hands Home Care (Clevedon) has a Review Score of 3.3 (3.333) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Clevedon) has 34 reviews.

Overall Experience

  • 27
  • 6
  • 1
  • 0
  • 0

Date Published

34
1
1
1
33

Review from Nicky R (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the manager and her team. They have supported my mother through the challenge of Covid and have been caring, responsive, flexible and reliable throughout. As a manager, she is outstanding and her dedication and commitment to her role is exemplary. I have no hesitation
in recommending Helping Hands and commend the hugely important care work that these amazing people undertake on behalf of society.

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Review from Viv S (Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service - all staff are cheerful and chatty whilst getting on with food prep etc.
The service has also been very flexible and would have no hesitation in recommending.

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Review from Katrina H (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum has received has been professional and sensitive. Mum has found the carers to be kind and helpful. We have found the team to be reliable and responsive to requests for adjustments. It has been a relief to have Helping Hands provide the care that Mum has needed.

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Review from Wendy H (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and the carers have enabled her to stay in her own home with her beloved cat. She is very happy and enjoys their company. They are very caring and efficient and go above and beyond. If I have any worries or concerns the manager quickly resolves these and I feel we work well together.

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Review from Gregory B (Son of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ongoing care service provided for our mother has continued to be professional, thorough and friendly.
Carers do not elevate their voices at Mum because it is understood that Mum is not deaf.
Carers are considerate in understanding that family members (namely son, daughter and son-in-law) may visit
to carry out tasks themselves or simply make short, caring visits at the same time; carers will either continue their work uninterrupted or kindly engage in conversation with siblings and Mum (client) for planning purposes.
Communication between carers and Mum is good and between carers and the family also good, as emailed requests sent from the family are forwarded to the relevant carer immediately and action carried out accordingly.
Cleaning is thorough and checks (by asking Mum) on tablets are carried out after lunch and at teatime each shift.
If necessary, carers thoughtfully ask questions of the immediate family, when latter is present, in order to maintain clear communication.

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Review from Phoebe W (Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are extremely efficient, I am given a rota of who will visit and the time they will come, what is unusual is that they come at the time the rota tells me. They are all kind and pleasant to welcome into my home and willing to go to the nearby shop and/or chemist.
I will say the only criticism
I have is that most of the carers have no knowledge or interest in the minor things that bother us, such as incontinence, constipation etc. With goodwill, they clear up after our mess. I welcome the carers' smile when they arrive.

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Review from Jonathan C (Son of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been extremely flexible, understanding and proactive in their support of our stepmother who lives on her own, is beginning to suffer more and more from memory loss but remains stubborn and a challenge! We are grateful for the attention and dedication that Helping Hands have demonstrated
to date and especially for the times when they have visited when passing by just to check that all is well.

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Review from Sandie W (Daughter of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We contacted helping hands as mum was needing care, we arranged a meeting they arrived on time and we got on very well from the start and could see mum was feeling very comfortable so we filled in the necessary paperwork and care started the following week. Mum and myself and sister are very pleased
with Helping Hands and was just what was needed.

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Review from Ann C (Daughter-in-law of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been working with Helping Hands for a number of years and always received good service. Over the past 6 months our care requirements have increased and the Manager and her colleagues within Helping Hands, Portishead team have gone over and above their service requirements to look after
our Mother to keep her living at home during these uncertain times.

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Review from Keith W (Husband of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has required support since a lengthy spell in hospital over 18 months ago. Helping Hands has provided this 2 mornings a week, in particular with a prescribed exercise routine, followed by a chat over coffee. This support has been invaluable.

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Review from Kay S (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started having Helping Hands to come in to see Mum for an hour in the mornings to help her get organised for the day. Mum has Alzheimer’s and since the carers started she had a fall and has lost some confidence. All the carers have been very kind and genuinely caring as well as very efficient. It’s
very reassuring to know that someone is going in every day and Mum really enjoys the company. The support from the manager in the office has also been very efficient. I wouldn’t hesitate to recommend Helping Hands.

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Review from Christine P (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A couple of months ago, I contacted Helping Hands Home Care in order to provide a little companionship for my mother. Due to the Covid situation she’s afraid to go out and therefore, doesn’t see many people to talk to. It really has made a difference, and Mum now looks forward to her weekly visit by
one of the lovely, friendly and thoughtful careers. They really are amazing and so dedicated in their work. We would definitely recommend Helping Hands Home Care for care and support.

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Review from Sarah J (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very impressed with the professional and speedy response from Helping Hands when we asked them to visit Mum daily after a short spell in hospital. It’s great to know that she is eating a good lunch every day and the companionship is a great healer. We particularly thank the care manager for
all her help.

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Review from Fiona C (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required some additional support at home following a hospital discharge and I made contact with Helping Hands Home Care to discuss what they may be able to offer. From my first telephone conversation, first home visit and now subsequent regular support, the carers and senior staff have been
helpful, responsive and accommodating to help my sister and I meet our mother's varied needs. Our mother reports that the carers are kind and attentive and it is reassuring to have peace of mind knowing there is a reliable care agency we can call upon if we need more help in the future.

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Current Review Score: 3.3 (3.333)

Overview of Review Score

The Review Score of 3.3 (3.333) out of 10 for Helping Hands Home Care (Clevedon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.333 for Helping Hands Home Care (Clevedon) is calculated as follows: ( (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 6 Ratings = 3.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Clevedon) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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