Helping Hands Home Care (Oldham)

Hollinwood Business Centre, Albert Street, Oldham OL8 3QL
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9.0 11 Reviews
  • Helping Hands Home Care (Oldham), Oldham
Helping Hands Home Care is one of the UK’s leading home care providers, with over 6,000 carers at over 100 branches providing dedicated support across England and Wales.

All personal care services are provided by their CQC registered office Helping Hands West Manchester.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; Helping Hands’ Oldham team will work closely with you to provide unique home care that is completely bespoke to you and your needs.

The Helping Hands team offer dedicated support ranging from personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions. And if your circumstances change at the last minute, the team will often have high-quality care in place within 24 hours of your initial enquiry.

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Care Provided by Helping Hands Home Care (Oldham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Penny Frost (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Oldham)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Oldham) Reviews (11)

9.0

Helping Hands Home Care (Oldham) has a Review Score of 9.0 (9.033) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Oldham) has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
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Date Published

11
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4
7

Review from D G (Daughter of Client) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very reliable service. The carers are very capable and allow the client to do what they're able to do. If there has been an issue the organisation has been accessible and communication has been good. I would recommend Helping Hands Home Care to anyone who is in need. The only criticism is the carers
do seem to have to rush sometimes, I hope they are given enough time in between clients.

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Review from T S (Wife of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the ladies very caring and are brilliant with my husband. It's lovely to see them and also to have them for some housework.

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Review from J B (Civil Partner of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had contracted the company to see if there was a possibility of booking a carer to sit in once a month while I went to church. Over the weekend, I had a crisis with my partner, who developed sepsis following a chest infection. I phoned the care coordinator, who offered to come out at 9 pm and brought
a carer with her. A carer was then provided for the next few days. Thank you for your excellent service. You should be proud of your company and its carers.

Reply from P Frost, Branch Care Manager at Helping Hands Home Care (Oldham)

This is such a lovely review; thank you ever so much! I'm delighted to hear how we were able to help you on such short notice and that you consider our service to be so excellent. Your kind feedback truly means the world to us!
Best wishes.


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Review from H W (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has her companion call once a week. She looks forward to it and gives a glowing report when I speak to her after the visit. Anything they do together, whether that's pop to the shops, a bit of gardening or just sit and chat, it's always Mum's choice. When we signed up with Helping Hands Home Care
(Oldham), that was exactly what we were hoping for.

Reply from Penny Frost, Branch Care Manager at Helping Hands Home Care (Oldham)

Hi,
Thank you so much for leaving such a brilliant review for us! I'm delighted to hear how pleased you are with our service and that your mum thoroughly enjoys spending time with her companion. Always happy to help!
Best wishes.


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Review from C H (Friend of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to an afternoon concert at the Halle St Peters in Manchester after having a Jubilee Lunch with other clients. It was a great afternoon. A member of Staff came and picked up my Dad and myself. Every member of staff I have met have been very nice.

Reply from Megan Conroy, Branch Care Manager at Helping Hands Home Care (Oldham)

Thank you for taking the time to leave this lovely review! It's brilliant to hear how pleased you are with our service and that you're happy with our team. Your kind feedback is very much appreciated.
Best wishes


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Review from Deborah G (Goddaughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t praise this company more. They have been a godsend to my relative. Helpful kind organised great communication and professional. Was our luck to call on them first.Thank you Helping Hands. The staff are always willing to go the extra mile.

Reply from Megan Conroy, Branch Care Manager at Helping Hands Home Care (Oldham)

Thank you ever so much for leaving this wonderful review! It's brilliant to hear how our carers have been a godsend to your relative and I'm delighted with how happy you are with our service. I'll be sure to pass on your kind words to the team!
Best wishes.


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Review from L T (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my very elderly Mum and myself have been grateful to the staff at "Helping Hands" since making the first phone call in August 2021. I felt relief that help was available and it was delivered in a compassionate and sympathetic manner. Like many in her generation, my 95-year-old Mum is very independently
minded but it is essential that she has extra help and outside contact. She is frail but possesses a huge amount of determination to simply "keep going". "Helping Hands" staff enable her to do just this, with their regular and reliable visits.

Reply from Kiran Madier, Digital Marketing Executive at Helping Hands Home Care (Oldham)

What a lovely review - thank you so much! I'm so pleased to hear that our carers have enabled your Mum to 'keep going' and that help was been delivered in a compassionate and sympathetic manner. It is our absolute pleasure to provide support for your Mum, and your kind words are very much appreciated!
Best wishes.


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Review from A N (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the initial enquiry things moved quickly and efficiently so much so that our service began the following week. We were effectively listened to and all our requirements were met. The carer is friendly and respectful, she listens effectively and does the job in an honest and open fashion,
it helps us that she is flexible and understanding. I think she must have the patience of a saint! The carer has never been late and has accommodated our needs well, we have not been with Helping Hands for very long but if they maintain this standard of care we will be more than happy. Thank you for the empathy you have shown to a sometimes confused old lady who is trying to maintain as much independence as possible. We feel valued.

Reply from Megan Conroy, Branch Care Manager at Helping Hands Home Care (Oldham)

Thank you very much for leaving this excellent review! I'm so delighted to hear how our carer has been an excellent fit for your family and you feel listened to and valued - that's wonderful. Your kind words truly mean the world to us!
Best wishes.


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Review from Liz B (Wife of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands for nearly a year now. I chose the company because our initial contact was positive and sensitive - subsequently the assessment was sensitive and realistic - and spoke directly to my husband not over him. Although he has dementia, he is still able to understand what
is going on, and wants to be involved in the care he receives.
Our regular caregivers are just that - regular, so my husband is able to develop a relationship with them, to recognise that he knows them and they know him, and so build trust and confidence. The staff are friendly, smiley (important), always neat and tidy, and have great rapport with my husband, speaking with him in an age-appropriate way.
They are reliable, dependable and punctual - and have the capacity to be flexible when needed. It is easy to raise any issues or update the care plan, and communications are professional and friendly.
Honestly, I don't know how I managed without them.

Reply from Megan Conroy, Branch Care Manager at Helping Hands Home Care (Oldham)

What a lovely review - thank you ever so much! I'm absolutely thrilled to hear how our carers have developed a good relationship with your husband and that you find them to be so reliable and dependable. It is our absolute pleasure to provide care for him and we are so grateful for your kind words!
Best wishes.


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Review from Mo W (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mum receives from Helping Hands. The care is absolutely brilliant, my mother is so happy with the carers that visit. It also gives me peace of mind. I would definitely recommend.

Reply from Megan Conroy, Branch Care Manager at Helping Hands Home Care (Oldham)

Hi Mo,
Thank you so much for this fantastic review and recommendation! I'm thrilled to hear how our carers have given you peace of mind and that your mother is so happy with our support - we're always here to help.
Best wishes


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Review from S C (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged daily visiting care for my 99-year-old mother in July 2021 following a fall at home which further restricted her mobility.
Typical of her generation, she was fiercely independent and had never previously received care assistance of any sort from outside the family.
The process of arranging
the care visits was straightforward with great flexibility on offer.
The visiting carers immediately put my mother at ease and she quickly learned to trust and highly value them, looking forward to their visits.
The visits were always reliable and punctual, with any potential issues regarding my mother's care and wellbeing being promptly reported to me via the knowledgeable branch manager.
One of the visiting carers discovered my mother in a serious condition following a further overnight fall and following hospitalisation she has now accepted permanent residential care. However, I am eternally grateful for the prompt, calm and professional care provided and I highly recommend Helping Hands

Reply from Mandy Boothroyd, Branch Care Manager at Helping Hands Home Care (Oldham)

Hi Stephen,
Thank you ever so much for this wonderful review! It is our absolute pleasure to provide care and support for your mother, and I'm delighted to hear how our carers immediately put your mother at ease and were always reliable and punctual. I'll pass on your kind feedback to the team - always happy to help.
Best wishes


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Current Review Score: 9.0 (9.033)

Overview of Review Score

The Review Score of 9.0 (9.033) out of 10 for Helping Hands Home Care (Oldham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Helping Hands Home Care (Oldham) is calculated as follows: ( (19 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Oldham) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Penny

Penny Frost

Job Title: Branch Care Manager

About me


My roles and responsibilities as a registered branch manager are ensuring the day-to-day management of my branch, to ensure efficient high-standard care in a person-centred way that also meets all our customers' needs whilst following appropriate policies and procedures. I believe strong communication and valued staff support us in this, enabling the opportunity for profitable growth with new business opportunities.


I joined the care sector when I was only eighteen, and nothing else I did felt as good as truly making a difference in someone's life. Providing that dignity, support and respect and being involved in sometimes challenging and rewarding times with those in our care, provided me with a passion that couldn't be matched anywhere else.


I am still new to Helping Hands and getting to know everyone, however, each person I have met has proved that the company works to the same values and key responsibilities. Each person cares about our customers and stands out as a kind, high-standard and efficient care company within the community.


I am an outgoing and passionate person who does almost anything I set my mind to (some would also say stubborn!) and I love to run, hang out with my daughter and walk our dog.


Experience and expertise


I started as a support worker in supported living and I spent many years in this role as I thoroughly loved every aspect of my job.
A few years later and after gaining some qualifications, I applied to be a senior support worker and was successful in this role. It also gave me the opportunity to really learn about the business side of care and understand the importance of being financially viable. After gaining more knowledge and experience, I applied for the Team Manager role within the same company and was successful. This saw me transition into a manager of nine supported living services, managing four senior support workers and over fifty support staff.
My qualifications include:
Level 2 in counselling concepts
NVQ level 2 in Health & Social Care.
NVQ level 3 in Health & Social Care.
Level 5 diploma in leadership and management for adult care
I joined care when I was eighteen years old in 2005.


My roles and responsibilities have varied as I have worked in different parts of the care sector, but I have always maintained my passion for person-centred, valued care.


Why I chose Helping Hands


I chose Helping Hands as I was ready to progress in my role in the care sector, I had worked hard on gaining the qualifications to enable me to do this and Helping Hands really reflected my values in providing high-quality care.


I am really looking forward to being part of the growth I know Helping Hands will achieve, supporting in new roles and learning new skills.


I always have enjoyed working with people and really remembering why we all do this role in the first place and it is to support people to live high quality lives.


Frequently Asked Questions about Helping Hands Home Care (Oldham)

What Type of Services does Helping Hands Home Care (Oldham) offer?

Helping Hands Home Care (Oldham) offers Home Care.

How many Carers does Helping Hands Home Care (Oldham) employ?

Helping Hands Home Care (Oldham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Oldham) to verify any information. View our terms and conditions. Helping Hands Home Care (Oldham) has a Platinum Service – more info.