King Homecare

66a Clewer Hill Road, Windsor SL4 4BW
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Top 20 award
9.9 42 Reviews
  • King Homecare, Windsor
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Care Provided by King Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • King Homecare Ltd
  • Person in charge
  • Paula King (Registered Manager)

Funding & Fees Guide for King Homecare

  • Prices

  • £28ph weekday and £29.50ph weekends (Bank hoilday and Xmas higher rates)
Are you the Owner/Manager of King Homecare? View your Advertising Options

King Homecare Reviews (42)

Total of 42, showing 1-20
9.9

King Homecare has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time King Homecare has 42 reviews.

Overall Experience

  • 41
  • 1
  • 0
  • 0
  • 0

Date Published

42
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33

Review from Patricia B (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were always very helpful and supportive to Dad and me. My Dad had not long been diagnosed with Alzheimer's/Dementia (under 6 months) when the manager and her team came to help. Dad had always been very independent, so having people to come in and help him - was very much out
of his normal comfort zone. The manager and another staff member were always so respectful, kind and considerate, but always professional, They were also knowledgeable, always prompt and basically - all that you could wish for in terms of help for a parent. I think my Dad looked forward to their visits, they definitely made him feel comfortable, smile and laugh. The manager also gave sound advice and support to me, in terms of aiding me to help my Dad better. The manager also enabled Dad to be taken to and from the Social Days Centre he attended a few times a week, which helped him and I immensely. Thank you so much for all your past help, you made a hard journey for both Dad and I much easier than it would have otherwise been.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it was our pleasure to have supported both you and dad. Best wishes


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Review from Elizabeth S (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care provider. Every carer there is so kind and patient. My parents really enjoyed their visits. They have now moved on to extra care sheltered accommodation but I wouldn't hesitate to use them again and would certainly recommend them.

Reply from Paula King, Registered Manager at King Homecare

Thank you very much your kind words, we wish Mum and Dad all the best and are here should they need our support again. Kind regards.


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Review from June G (Wife of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided for the care of my husband who has dementia is excellent. The evening visit is invaluable to me with his confusion and anxiety at their peak at this time. The carer who is very supportive listens to concerns, checks the house with him and gives repeated reassurance that all is well
and he is safe.
Advice and ordering of protective clothing aids etc to help me is also undertaken. last week automatic night lights for the hall to the bathroom were ordered and fitted by the carer. So grateful.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words, it's our pleasure to offer this service to such a kind-hearted gentleman.


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Review from Julian C (Son of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team are very professional and caring, very pleased with the service. Excellent initial meeting to determine our requirements and then the follow-up and information provided was superb. Would recommend it to anyone looking for a carer for their family.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it's our pleasure to provide care and support.


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Review from Sue H (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for carers to look after my mother. She had suddenly become very fragile and was housebound. Mother was deaf and wore hearing aids and her sight was severely impaired. She was unable to prepare meals for herself. The carers were able to set up a routine of two calls a day. Very soon
the carers had to take on further duties i.e. giving medication and cooking lunches. Also, Mother would get very upset and confused. The carers were very good at calming her down and would often not leave until she was settled. Several times I had to call the agency and ask if they could go round to my mother's as she was distressed. All the carers treated my mother with the utmost respect. They were absolutely fantastic and I will always be grateful for their help and support.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words, Mum will be sorely missed by all.


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Review from Paul W (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and caring service at all times.
Not only did they provide my mother with the care and assistance she needed, but also friendship and chats. Sitting down at the end of their shift and watching quiz games on TV meant a lot to her. Once again, thanks for all your help.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. We shall miss her great sense of humour and listening to the good old day's stories.


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Review from Rob B (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare has been fantastic in providing me with the support I need, the carers are kind, reliable, professional, and trustworthy. Having moved homes they have helped me orientate into a new routine and given me the reassurance I have needed. I've lived with dementia for more than 7 years and they
help with day-to-day support. Highly recommended to anyone looking for a reliable service.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. We love to support you and make everyday living easier for you.


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Review from Lorraine C (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I was quite nervous about having someone look after my mum when I wasn’t there. But then I chatted with King Homecare, and they totally reassured me. They seemed to know what I needed to ask even before I said anything. They really understand what my mum needs and take such good care of her.
It's clear that King Homecare have a wealth of experience, and that alone made me feel so much better. I can't thank them enough for all their help. They make sure my mum's getting the attention she really needs, and it's made a huge difference in her daily life. Now, I'm not stressing when I can't be there because I know she's in safe hands. I can't thank King Homecare enough for everything they do.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words; mum is such a lovely lady, and we enjoy supporting her.


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Review from Jennifer M (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided after coping with Mum's needs that I needed some support. This was put in place quickly.
Mum enjoyed the change of company and thought both the carers were lovely. She enjoyed their chats.
When Mum's needs changed they contacted occupational therapy to get various equipment.
I felt confident
in the care she received which was a huge relief.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. We miss mum dearly, take care.


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Review from F B (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using King Homecare to assist my father who has dementia for the last six months. We have been really happy with the service. Communication with the mangers has been very responsive, they regularly update and revise any care needs and make sure my father feels included in the process.
My
dad has had a really good relationship with the person providing his visits and I have always been confident in the care he receives. I would not hesitate to call on them in the future for additional help during what has been a challenging time for our family. Their knowledge and patience has been much appreciated.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it's been our pleasure to care for Dad. Always here for any advice and support. Take care.


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Review from John W (Friend of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Action was taken at very short notice. Well organised and punctual. Care administered in a friendly and compassionate manner. it was appreciated that the same carer was arranged for each visit, ensuring there was a feeling of trust.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words. It was our pleasure to provide care and support, take care.


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Review from M K (Husband of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with early onset dementia - frontotemporal and I have been her full-time carer for over 2 years now. King Homecare have been helping my wife for around 1 and a half years now.
The care provided to my wife was genuine and of high quality. Always punctual, always informative and
always planning ahead. Despite all the challenges that King Homecare faced with my wife not easily accepting the help, they persevered and always with a smile.
In addition to the regular care, my wife and I benefited a lot from the great depth of experience and qualifications. I always felt that someone is carefully listening to our issues and providing good advice to our specific situations even beyond the daily care duties.

Reply from Paula King, Registered Manager at King Homecare

Thank you for kind words, it has been our pleasure to support and offer advice where possible.


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Review from Fraser B (Son of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare have been an excellent provider of care for my father. They are diligent and nothing seems to be too much trouble. This extends to sitting with him in accident and emergency, when he cut his head, until 02:30 in the morning! They post update reports every day on their website and these
are always detailed and informative. They maintain a proper care plan and their website always has full details of visits completed and who will be attending, for at least the next week.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it's our pleasure to care for your father.


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Review from C H (Daughter of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I care for my mother for most of the week but as she has Alzheimer's and I felt I needed some regular respite care. Fortunately, King Homecare were able to meet my requirements and provide a crucial service. They are kind, cheerful and supportive not just to Mum but to the whole family. Communication
is vitally important, especially with the joint care we have, so being able to access the portal or speak to the manager provides clarity and understanding for everyone. Whenever I need additional visits they have proved to be flexible and accommodating.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words, means a lot. We love supporting your mother and sharing memories with her. Take care.


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Review from A M (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living with Alzheimer's dementia and we knew that things were changing. As a family, we had to decide that 24-hour care was required to make sure she is safe, looked after and supported in the best way possible. We knew a care home would be good for Mum but we didn't even contemplate a
live-in carer in her own home. King Homecare provide this service and we honestly couldn't feel happier. We have regular reviews to ensure Mum's needs are being met. Some family members are not local so having the online portal access provides reassurance and allows open communication if and when needed. I would recommend King Homecare to anyone looking for home support. The carers are so kind, caring and professional at all times. Thank you for your advice and help!

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words. It's our pleasure to support Mum in her own home, we love listening to her stories and sharing memories with her.


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Review from E L (Daughter-in-law of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the team of carers was very involved with my father-in-law's needs and special requirements. They were always on time, knew their job and were very supportive. Through difficult times they helped me to make things less difficult, but most importantly, to make my father-in-law feel
a bit more comfortable. Thank you.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words. It was our pleasure to look after your father-in-law, he was a lovely gentleman (even though he supported Arsenal!) and is missed by all.


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Review from P D (Son-in-law of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving for a visit I found the house clean and tidy. During the day I noticed my mother-in-law's needs were all catered for with due care and respect. Living a distance away we do regular video calls and can log in to read the carer's notes on a daily basis which is very helpful and reassuring
that Mum is being looked after. The carers also arrange and attend appointments for Mum which gives us peace of mind owing to the distance we live apart. We are so grateful for the excellent service that is provided, which enables Mum to stay in the familiar surroundings of her own home where she has resided in for the last 68 years.

Reply from Paula King, Registered Manager at King Homecare

Thank you P D for your kind words. It's our pleasure to provide live-in care and enable your mother-in-law to remain in her own home.


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Review from Julie B (Daughter of Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend King Homecare as a care company and we have had the best experience with them.
From the time King Homecare took over the care of my father, we had an amazing personal and professional service.
The director and her care team gave excellent care to my father, and had an extremely
good rapport with him, especially with his slight dementia which would be challenging at times.
As we live quite a distance away from my father, it was very reassuring to know that King Homecare were looking after his needs.
They were very flexible in the care they gave him and were also flexible on days and times to fit him in accordingly to his needs.
We had extremely good communication with the care company and they were very helpful throughout my father’s care.


Thank you King Homecare, and your wonderful team.


Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words. It was our pleasure to care for him and we miss him sorely. Take care


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Review from Michael H (Son of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had nothing but good things to say about the agency she was using. It started with just housework and then followed on with personal care. I felt the communication between myself and the agency was excellent, nothing was too much trouble for them and because we didn’t live close this was invaluable
to us. I would recommend this agency to anyone looking for a package.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. Your mum was a lovely lady and we enjoyed supporting her. Take care.


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Review from Sarina D (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was very diligent in her details for Mum's care plan, spending time with Mum to make sure she could provide the right level of care. It came across that the carer cares deeply for the work she does. Although she only spent a few visits with Mum before Mum sadly passed, we were very touched
that the carer took time out to attend Mum's funeral. I would recommend King Homecare

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it was lovely to have met Mum and cared for her in such a short period of time. Take care, Paula.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for King Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for King Homecare is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for King Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Frequently Asked Questions about King Homecare

What Type of Services does King Homecare offer?

King Homecare offers Home Care.

How many Carers does King Homecare employ?

King Homecare employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact King Homecare to verify any information. View our terms and conditions. King Homecare has a Basic Service – more info.