King Homecare

66a Clewer Hill Road, Windsor SL4 4BW
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Top 20 award
10 46 Reviews
  • King Homecare, Windsor
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Care Provided by King Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • King Homecare Ltd
  • Person in charge
  • Paula King (Registered Manager)

Funding & Fees Guide for King Homecare

  • Prices

  • £28ph weekday and £29.50ph weekends (Bank hoilday and Xmas higher rates)
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King Homecare Reviews (46)

Total of 46, showing 21-40
10

King Homecare has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time King Homecare has 46 reviews.

Overall Experience

  • 45
  • 1
  • 0
  • 0
  • 0

Date Published

46
6
10
13
33

Review from P D (Son-in-law of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving for a visit I found the house clean and tidy. During the day I noticed my mother-in-law's needs were all catered for with due care and respect. Living a distance away we do regular video calls and can log in to read the carer's notes on a daily basis which is very helpful and reassuring
that Mum is being looked after. The carers also arrange and attend appointments for Mum which gives us peace of mind owing to the distance we live apart. We are so grateful for the excellent service that is provided, which enables Mum to stay in the familiar surroundings of her own home where she has resided in for the last 68 years.

Reply from Paula King, Registered Manager at King Homecare

Thank you P D for your kind words. It's our pleasure to provide live-in care and enable your mother-in-law to remain in her own home.


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Review from Julie B (Daughter of Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend King Homecare as a care company and we have had the best experience with them.
From the time King Homecare took over the care of my father, we had an amazing personal and professional service.
The director and her care team gave excellent care to my father, and had an extremely
good rapport with him, especially with his slight dementia which would be challenging at times.
As we live quite a distance away from my father, it was very reassuring to know that King Homecare were looking after his needs.
They were very flexible in the care they gave him and were also flexible on days and times to fit him in accordingly to his needs.
We had extremely good communication with the care company and they were very helpful throughout my father’s care.


Thank you King Homecare, and your wonderful team.


Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words. It was our pleasure to care for him and we miss him sorely. Take care


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Review from Michael H (Son of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had nothing but good things to say about the agency she was using. It started with just housework and then followed on with personal care. I felt the communication between myself and the agency was excellent, nothing was too much trouble for them and because we didn’t live close this was invaluable
to us. I would recommend this agency to anyone looking for a package.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. Your mum was a lovely lady and we enjoyed supporting her. Take care.


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Review from Sarina D (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was very diligent in her details for Mum's care plan, spending time with Mum to make sure she could provide the right level of care. It came across that the carer cares deeply for the work she does. Although she only spent a few visits with Mum before Mum sadly passed, we were very touched
that the carer took time out to attend Mum's funeral. I would recommend King Homecare

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it was lovely to have met Mum and cared for her in such a short period of time. Take care, Paula.


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Review from Julie H (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to find carers to help support our cherished family members has to be one of the most challenging things we have to do when our parents become less independent and in need of care. As a nurse myself I know the standards I would expect and was nervous of any carers looking after my dad. King Homecare
reassured me from the outset and throughout Dad's final months of life, they were very supportive and caring. He always spoke highly of them and looked forward to the visits. They were flexible and responsive to his needs. I could recommend King Homecare.

Reply from Paula King, Registered Manager at King Homecare

Thank you so your kind words, it was an absolute pleasure looking after dad - he is sorely missed by all. Thanks, Paula.


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Review from Pamela C (Friend of Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare provided excellent and compassionate care for my elderly friend.
The staff are highly professional and are able to help with all aspects of daily care.
They are extremely reliable and look after their clients as if they were family.
I can not recommend them highly enough, I would definitely
recommend them to anyone looking for high quality care for a loved one.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. It was a pleasure to look after your loved one. Take care.


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Review from Sylvia S (Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare have been very supportive to me and my late husband in his last months. The carers were also courteous and caring, they have continued to visit me following the sad loss of my husband and I have found it helpful with managing my grief. Good time keeping and respectfulness at all times.
Would highly recommend this agency.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words, it's a pleasure to care for such lovely people. He is sorely missed by all.


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Review from Kaz A (Daughter of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m an ex-nurse and I thought I’d never find someone special to help support my newly widowed mother - but I have!
It is early days and at the moment it’s about companionship and back-up to me but I’m delighted to say that professional and caring social and physical stimulation from you three days
a week is certainly making for one very contented mother. And that allows me to worry less, feel nearly guilt-free and, best of all, live my own life. Thank you so much King Homecare!

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words, it's a pleasure to support mum.


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Review from Tony P (Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team have done a great job with my Dad. They know their stuff and have been reliable and diligent in all that they do! Would recommend without hesitation, my Dad seems very happy and at a difficult time dealing with Alzheimer's.

Reply from Paula King, Registered Manager at King Homecare

Thank you Tony for your kind words, we enjoy looking after dad and helping him live well with dementia.


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Review from Mike A (Husband of Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife first met the Director some years ago and when we learned that she had established her own care agency we did not hesitate to engage her to provide weekly care to meet my wife's needs. She has a very good ability to listen and understand our situation and to give us guidance into the way in
which care can best be deployed. She has a warm and compassionate disposition and extensive experience in managing care for people with loss of memory and cognitive skills.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words. Always happy to help where I can, take care stay safe, Paula.


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Review from Robin D (Husband of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homeare provided immediately much-needed care at very short notice.
Thereafter the carer arrived at the appointed time every time.
Both carers gained my poor wife's trust very quickly, lifting a great load from my shoulders.
They guided me well on how to try to deal with my wife's deteriorating
dementia.
They gave valuable help when I was faced with difficult decisions.
When a move to a care home became necessary the manager helped both my son and me to make contact with a recommended care home, suggesting the initial arrangements and undertaking the actual move when I could not.
In difficult times for me, after 55 years of marriage, she has continued her support when possible even though our care contract ended some time ago.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for your kind words. It was a great pleasure supporting you and your wife. Take care and stay safe


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Review from Janet G (Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so fortunate to have found such an incredible agency to give me the courage, support and help for me to remain independent in my own home. The care I have received is exceptional and without this support, I would not have survived. During lockdown knowing I had two daily calls made the days worth
living. I have my meals cooked and I don't have to worry about medication. I am not lonely, we go for drives, and go to lovely places which stimulate my memories and make my day.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much for you kind words, we are so lucky to have such a funny, kind lady.


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Review from Lisa K (Daughter of Client) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset, the level of care, commitment and high standards have been exceptional. Initially reluctant to accept help, my mother has blossomed and now eagerly awaits their daily visits. Cheerful, friendly and engaging, they treat Mum with the utmost kindness and respect. They support and encourage,
are proactive, show sensitivity when needed and work extremely hard to help maintain her independence and dignity. I have been astounded at how quickly they have gained the trust and established a good rapport. Communication is open and accessible to the online portal is invaluable, as enables us to monitor daily visits, medication, eating patterns and well-being. Management is always helpful and willing to discuss any concerns, and it is clearly obvious that they have a great deal of experience within the care sector. The support received as a family, particularly during Covid, has been invaluable and knowing Mum is safe and content whilst in their care has been a Godsend. I wouldn’t hesitate to recommend King Homecare.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much Lisa for your kind words. We love supporting your mum. Take care.


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Review from Martin D (Son of Client) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare has been outstanding since we were first introduced to them to care for my Mum who has Alzheimer's with Dementia, and to help my Dad as her primary carer. The support from the very beginning was tremendous, and the care provided could not have been better. Needs and areas to support were
quickly identified, and a brilliant and successful effort was made to accommodate this significant change in my parents' lives. The communication was first class, and gave me and my sister great comfort to know that Mum and Dad were being helped; the activities undertaken with Mum were sensitive, appropriate and wonderful to hear of, particularly singing hymns, and talking about their lives. As it became clear that more permanent care was needed, the advice and support we received were superb, selfless and so caring. Throughout the care given was, without doubt, more than we could have hoped for.

Reply from Paula King, Registered Manager at King Homecare

Martin, thank you so much for your kind words. It was a pleasure to look after mum, she is such a lovely kind-hearted lady and we miss supporting and singing with her. Take care. Paula


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Review from Kimberley G (Next of Kin) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare is fantastic. So reliable and friendly. The care they provide is the best we have experienced, and I would highly recommend anyone who requires care to contact them. The manager is exceptional. Truly amazing service. Thank you.

Reply from Paula King, Registered Manager at King Homecare

Thank you for your kind words, it's a pleasure to care for your family.


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Review from Megan F (Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a major operation, I called upon King Homecare who were able to support me following my hospital discharge. They have been very kind, caring and have acted on my every wish. Knowing there is someone at the end of the phone, reduced my anxiety and allowed me to get back into my routine.

Reply from Paula King, Registered Manager at King Homecare

It is a pleasure supporting you Megan, we wish you a speedy recovery.


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Review from Shelagh B (Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare supported me from the very first phone call to the last. Very helpful and friendly. A joy to talk too, happy and my kind of people to be around. Excellent timekeeping and I would recommend to anyone looking for care.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much, your words are very much appreciated. It's a pleasure to be supporting you.


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Review from Linda D (Daughter of Client) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise King Homecare highly enough. At present, Mum just has a visit for companionship, she has short term memory loss and feels comfortable with the patience, understanding and support she receives from her carer. She looks forward to the visits and really enjoys the company. As a family,
not living or working locally and therefore not always on hand for Mum’s needs, it’s such a relief to know she is in safe hands when she goes out. And it’s lovely to receive the Daily Log Notes. It’s so good to know that there is a wealth of knowledge and experience in the care sector that would be available, if we should need it in the future, from King Homecare staff. We would definitely recommend them.

Reply from Paula King, Registered Manager at King Homecare

Thank you so much, Linda, it's a pleasure to look after your lovely mother.


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Review from Jean W (Wife of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare have been exceptional in delivering care and support for my husband. Living with dementia can be very challenging but the carer always remains professional, calm and helps my husband understand. King Homecare are flexible to days and times required and are always reliable. Highly recommend
for anyone looking for a care agency.

Reply from Paula King, Registered Manager at King Homecare

Thank you Jean for your lovely kind words, it's a pleasure to support him.


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Review from Tracy C (Daughter of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King Homecare has made such a difference to mine and my parents lifes. She is very experienced in what she does and I’m unsure where we would be without her. Very trustworthy, reliable and flexible. I have recommended King Homecare to friends recently.

Reply from Paula King, Registered Manager at King Homecare

Thank you, Tracy, for your kind words. It's a pleasure to care for your mum and offer guidance and support for you and the family.


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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for King Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for King Homecare is calculated as follows: ( (77 Excellents x 5) + (1 Goods x 4) ) ÷ 78 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for King Homecare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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