Elsah Healthcare Ltd

105 High Street, London SE20 7DT
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9.9 56 Reviews
  • Elsah Healthcare Ltd, London
At Elsah Healthcare, they understand that everyone deserves more than a ‘one size fits all’ approach. They work hard to provide flexible care plans that work with clients to achieve their goals, needs, and wants… because they know that the right kind of help can make a world of difference to them and those around them.

They are passionate about making a difference in the lives of their customers. They do this by encouraging customers to design the service themselves. So the team will help each customer to think about what they really need and want, decide what will really make a difference in their life, and work with them to maintain their independence.

Show Elsah Healthcare Ltd on the Map

Care Provided by Elsah Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jolly Rusengatabaro
  • Person in charge
  • Jolly Rusengatabaro (Director)

Funding & Fees Guide for Elsah Healthcare Ltd

  • Prices

  • £23.50 per hour

  • Charges are to be discussed according to the plan and type of care required.

Elsah Healthcare Ltd Reviews (56)

Total of 56, showing 21-40
9.9

Elsah Healthcare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Elsah Healthcare Ltd has 56 reviews.

Overall Experience

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Date Published

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Review from D C (Daughter of Client) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say to reflect the fantastic care my mum is receiving. My mum was with ICS and the care was a smooth transition, even though it started on a bank holiday.
My mum is treated with respect and care on every visit. Day one I was given mobile numbers of carers which gave me confidence from the
beginning.
I must give one carer a shout out, she is absolutely fantastic.

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Review from A W (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service. The director and her team provide an unparalleled level of care and kindness, the likes of which I’ve never known. My mum is treated with thoughtfulness, compassion, and dignity. The Elsah team are highly responsive, adaptive, and flexible to the needs of the client. They
go above and beyond the remit of what is deemed as great care and provide a highly personalised, tailored care package which best fits the client, I cannot recommend Elsah highly enough. I could not wish for anything more than they provide.

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Review from Kate E (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Parkinson’s and got Covid in December 2020. She had pneumonia 4 times in a year snd she was very close to giving up. She lost all her independence. In a year she only spent 2 months at home due to numerous hospital admissions rehab etc. The hospital decided to discharge my mother to a
care home without consultation. On arrival, my mother spent hours crying on the phone. I live away so after 4 days I went to visit her. It was horrendous, my mother was left naked sitting on a bed for 2 hours, made to eat her breakfast on the commode as shortage of staff. I packed my mother's things and we ‘escaped’ from the home and on our journey home I rang the director and her husband who run the agency desperate, not knowing what I could do next. They gave us a live-in carer for 5 weeks. Amazing ! After five weeks with this carer, my mum's cognitive function improved, she was walking again and socialising with her friends. This care is the future. Thank you for giving me my Mum back.

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Review from J P (Grandson of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She has regular carers come in who are always incredibly caring and she really looks forward to having them in. They always make sure everything is done before they leave and make sure she is happy and got everything she needs. Overall, always happy with the service from the care team.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for sending a review.
We are delighted to know how happy you are with the work the ladies do on daily basis.


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Review from K C (Friend of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my friend is being very well looked after and cared for by her live-in carers and all of the carers who visit her. They are all warm and friendly and go out of their way to help her and be kind to her and I feel that management are making sure that procedures are followed and everything
is as it should be. Overall I am very happy with my friend's care.

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Review from Lorraine C (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has always received excellent care from his carers, they always go above and beyond to help with his needs and keep me informed of everything I need to know about. They kept in contact during his hospital stays, showing concern and genuinely wanting to know he was ok. He is very pleased and happy
with the care he receives.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Dear Lorraine, thank you so much for your detailed review. I am glad to know you and your dad are happy with the care he receives and to know that you are well informed about what is going on, communication is key. We are very lucky with our staff, they are genuine, caring, compassionate, and very professional.


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Review from M N (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care provider, they are professional, caring and I always look forward to seeing them every day being housebound I don't get out to see people anymore so they are not just carers but my friends as well. I would be very happy to recommend Elsah Healthcare to anyone looking for
help.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

I am glad to see you you are very happy with the support you get from us.
It is lovely to see our clients are happy and satisfied and that our ladies are doing a grand job; they are professional, caring and compassionate.


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Review from Paul C (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are fantastic at what they do. I was with them for 6 weeks and then I requested them back. I am happy with my care now.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you for your kind words, Paul. Knowing you are happy with our service fulfils our ethos.


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Review from R R (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All girls were wonderful, most outstanding were 2 in particular who had completed their tasks very efficiently and helpfully. I know I can look forward to their visits and love interacting with them.

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Review from H I (Daughter of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

OMG what can I say! My mum has been having carers for the past couple of months and I can not thank the staff enough for what they have done for Mum and myself. They have gone over and beyond what a carer would normally do. Without them, I don't know where we would be.

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Review from D T (Daughter of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsah took over Mum's care at extremely short notice on a Friday, meeting with us especially on Sunday to ensure they fully understood Mum’s needs for day one on Monday. The day-to-day communication and responsiveness from the management team was outstanding, ensuring peace of mind for me. Mum was taken
care of with understanding and patience by the different carers (she was having 4 visits a day). Difficulties with her unwillingness to cooperate due to dementia was handled gently and mum was coaxed to eat, exercise, and partake in activities during the carer visits. Mum was eventually found a place in a care home and Elsah made the last weeks in her own home possible. Remarkable in the circumstances of Covid and huge staffing challenges in the care sector. A grateful thank you.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for such a beautiful and detailed review. We believe communication is the key in creating powerful teams, relationships, and joint forces to achieve successful outcomes. Elsah will always accommodate an initial assessment to suit our clients' needs in order to provide the best possible care. As you have mentioned in your review, it has been a massive struggle, we know health teams have gone above and beyond over the last two years to support their communities through the pandemic. We are aware that staff are exhausted from this effort and there are growing gaps in the public health workforce. Elsah tried their best to make sure all our clients were seen and we can proudly say, we have never missed a call. Your mum was a real pleasure to care for, she always greeted us with a beautiful smile.


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Review from Emma B (Granddaughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been caring for my Grandad since Jan 2022. Grandad is elderly 89 years old and has a background of health problems. Since the team have been visiting Grandad 3 times per week, the difference is unbelievable. He looks healthier and happier in himself. They always take the time to talk to
him, care for him and generally look after all his needs. None of my requests have been too much trouble. I reviewed Elsah Healthcare before engaging their services and met with 2 other providers, and the team at Elsah by far were just the most caring. Their communication with me over his care is outstanding. I wouldn't hesitate to recommend the team to anyone thinking about care.

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Review from Donald J (Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Elsah Healthcare are fantastic and I get treated with dignity. I would like to thank for the help as well as the company.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you, Donald, we are delighted you are happy with the care Elsah is providing to you.


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Review from G S (Son of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After dealing with two different sets of caring agencies, I have realised the care and staff were very good, with occasional exceptions, and the management were much better than were given credit for. Most of the care staff tried really hard to provide the best care they could, and my mother liked them
and responded positively, while the management went out of their way to provide what was required. The problem was that there is a national shortage of carers because they are generally undervalued and underpaid by the organization that stumps up most of the money - the Government. Social services can only do what they do with the limited resources they are given, and Elsah did their best under the circumstances, for which I now commend them.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

We are sorry to hear you are still finding it difficult to find the right care for mum. We all miss her massively. Elsah did go above and beyond to provide the care needed. Our ethos is to look after our clients with compassion and care. As you mentioned in your review, Elsah did the best we could considering there were times carers cancelled. We always make sure to attend even if carers were sent from far. We are glad you have been able to acknowledge that Elsah tried their best. Thank you so much for your kind words.


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Review from S C (Friend of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and efficient carers. The carers that attend to my friend are all lovely and go beyond the expectations. My friend is really pleased with the care she gets. These ladies are like family to her. I highly recommend Elsah Healthcare.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thanks for your kind words towards our front-line staff. It is great to know not only our clients but their close family members and friends are also happy with the care we provide.


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Review from A K (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Goes the extra mile to keep the flat clean and tidy; make me regular timely meals. They help me with my personal care and accompany me for walks for my exercises. They are polite, respectful and treat me with respect. I would recommend the company to friends. They offer an excellent service on average,
and I would recommend them.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

We are delighted to help our clients with their everyday tasks. Our aim is to know our clients are happy with their performance.


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Review from Anita G (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had different carers last year and were totally unsatisfied with them and we changed to Elsah Healthcare and from the very first day we were really impressed at the high level of care and they were kind, friendly and professional in all aspects of taking care of our father. We would recommend anyone
to use this company as they are truly what they stated, a place where every client is treated with respect and they make sure they do their utmost best to take care of every need of the people they help, I would give the highest stars to this company as they are truly excellent in all ways.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much Anita for taking the time to give us such a detailed review. We are glad to know you are satisfied with the care provided by Elsah. We take pride in how we do things; our care comes from the heart.


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Review from S M (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to have a different care company for my dad which none of the family were pleased with and had to change independently. I came across Elsah Healthcare as they had great reviews and I can honestly say they are a breath of fresh air, the amount of weight has been lifted off my shoulders, I cannot
recommend them enough, they make sure my dad is left happy and comfortable before leaving. All the family is very pleased with the care my dad is now receiving. Thank you to all the staff!

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you for your kind words. We are glad you are feeling happy with the care Elsah provides and that you and your family know he is in good hands. In Elsah we take pride in what we do.
Care with compassion is our ethos.


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Review from O D (Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and service I get. Every carer is so kind and helpful. I look forward to seeing everyone. They are more like friends than carers. I hope they are with me as long as I need them.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

In Elsah we are very proud of our front line staff. It is rewarding to see such a beautiful statement. Thank you.


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Review from D W (Partner of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring and always friendly and they have always looked after my partner very well. I would recommend them to anyone looking for a carer.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for your kind words. We try our best to deliver the best service possible.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Elsah Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Elsah Healthcare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elsah Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Gwenndy

Gwenndy Nieto

Job Title: Care Manager

Joined: 2019

I am from Madrid (Spain) my background is in Education; SEN (Special Education Needs)/ Learning Mentor.
I have always had a passion for making a positive impact on the lives of individuals.


My Elsah Journey started as a Health Care Assistant in 2019. As a care Worker I provided hands-on care, attending to the physical/emotional and social needs of those I served. It was a rewarding and eye-opening experience that allowed me to develop a deep understanding of the challenges and joys associated with caregiving.


Soon after I started my job in the care sector, COVID-19 started. We played a crucial role in providing essential care and support to individuals during a time of increased vulnerability and uncertainty. During this time I took on the role of team leader.


When Elsah started the Domiciliary branch. Driven by my dedication and desire to expand my role in the field, I sought out the opportunity to grow. I was offered to be the Supervisor, then the senior Supervisor.


Through my diligence and commitment to learning, I acquired a diverse skill set that extended beyond direct care. I honed my communication, problem-solving, and organisation skills, recognising that these were essential qualities for effective leadership. By this time I was a Senior.


I was presented with the opportunity to transition into a care manager position in May 2022.


I embraced this new challenge with enthusiasm and determination.


I now oversee Elsah's team, providing guidance, support and supervision to ensure the delivery of exceptional care to our clients is met.


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