Elsah Healthcare Ltd

105 High Street, London SE20 7DT
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9.9 56 Reviews
  • Elsah Healthcare Ltd, London
At Elsah Healthcare, they understand that everyone deserves more than a ‘one size fits all’ approach. They work hard to provide flexible care plans that work with clients to achieve their goals, needs, and wants… because they know that the right kind of help can make a world of difference to them and those around them.

They are passionate about making a difference in the lives of their customers. They do this by encouraging customers to design the service themselves. So the team will help each customer to think about what they really need and want, decide what will really make a difference in their life, and work with them to maintain their independence.

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Care Provided by Elsah Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jolly Rusengatabaro
  • Person in charge
  • Jolly Rusengatabaro (Director)

Funding & Fees Guide for Elsah Healthcare Ltd

  • Prices

  • £23.50 per hour

  • Charges are to be discussed according to the plan and type of care required.

Elsah Healthcare Ltd Reviews (56)

Total of 56, showing 41-56
9.9

Elsah Healthcare Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Elsah Healthcare Ltd has 56 reviews.

Overall Experience

  • 48
  • 7
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Date Published

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Review from Nikki M (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this care company enough. They are the best I’ve ever used for mum. We are both over the moon with the care and support mum receives. The carers go above and beyond in everything they do. They go out of their way to help mum and make sure she’s always happy. If you need care for
yourself or any of your family this is the company I would highly recommend.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for your kind words. It is good to know the ladies go above and beyond in everything they do to accommodate all your mother's needs.


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Review from C W (Daughter of Client) published on 29 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had regular carers who were incredibly warm, caring, and respectful. Mum really liked the ladies who came to her, she felt safe with them and they made her laugh. Communication between the company and mum was good, with mum knowing who was coming and when.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for your review. Being compassionate is part of our ethos. We are glad to know our carers made your mother feel safe and also made her laugh. Communication is the key to success and plays a major role within the team.


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Review from Gurvinder B (Mother of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsah Healthcare conducted a detailed assessment to establish the needs of the client. During this meeting the care needs and hours of care required were discussed. I was extremely impressed with the quality of the assessment and the communication between myself and the manager to organise the timings
and having suitable carers. The carers were introduced to the client before they worked with her. This allowed her to familiarise herself with the carers and allowed the carers to develop an understanding of the client’s needs. The carers provided a high standard of care and support allowing the client to access community-based activities. I would recommend Elsah Healthcare to clients and their families as they provide a reliable and high-quality care to vulnerable clients.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for such a detailed review. In Elsah we try our best to make sure communication is a two-way process. Teamwork is a must, getting to know and actively listen to our clients' needs to try to deliver high standard care, is our ambition.


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Review from R K (Sister of Client) published on 15 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Elsah Healthcare without hesitation. The team is a breath of fresh air! They have a holistic approach to the delivery of their care. In the last month since the team took over the care of my brother, the team has exceeded the expectations of my brother the client, and myself after
a nightmarish introduction to the world of home healthcare. Leadership is competent, informed, and organised. As a consequence, the quality of care has been exceptional, over and above. They have been paying attention to his psychosocial aspect of care, his physical wellbeing, nutrition, exercise, safe and clean environment, exhibiting good assessment skills and timely reporting of concerns, excellent communication. For them, it's a calling. They are restoring trust. My brother's anxiety is low so is mine. They are in essence taking care of the whole family. If on this trajectory, they hold the key to being future consultants of their home healthcare model.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

It is a pleasure to take care of your loved one. All our carers are a breath of fresh air; all different but unique, bringing their expertise to the table. We are extremely happy knowing you know your brother is in good hands. Communication is the key, Elsah takes pride in what we do and we try our best to deliver a high standard of service. For us, it is equally important to know our clients' family members are aware of how things are developing and are part of what goes on with their loved ones day-to-day.


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Review from N B (Son of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum liked the carers that visited, they were all friendly and engaging with my mother, which put us at ease. Communication between the carers and family was good, anything urgent was communicated straight away and there were times that the carers went above and beyond when they would stay with my
mum on a couple of occasions when ambulances were needed to be called. Very happy with Elsah!

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Review from T B (Daughter of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsah Healthcare and their staff are extremely professional, caring, friendly, and courteous. I feel extremely confident in their support of my mother when I am so far away. Would highly recommend Elsah Healthcare.

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Review from K D (Son of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A new service to me after a poor introduction to the world of professional care for my elderly mother with another provider. The carers are all genuine, clearly love their job, and provide consistently good care. I know I can rely on them if I am not here on occasion.

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Review from M C (Daughter-in-law of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Elsah Healthcare were first employed to care for my mother-in-law it took a couple of weeks to sort timings and actually what care she needed. This was all sorted efficiently and professionally and also extremely caring to our needs as well as hers. After the first couple of weeks settling in we
as a family really can't say enough about Elsah Healthcare. They were absolutely brilliant in every way. The Managing Director made several visits to my mother-in-law with the carers to see everything was going smoothly and that everyone was happy. Which was a lovely thing to do. My mother-in-law loved to see all the girls that came to her home, they all were very friendly whilst doing a professional job. As I said earlier our experience with Elsah Healthcare was 1st class all round and wouldn't bat an eye to recommend this company. We are very grateful to have had such lovely people care for my mother-in-law.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for such a beautiful and detailed account. Your mother-in-law was one of our first clients. We had been working in care homes solely. It was a learning process for our team. I would like to thank you for allowing us to care for your mother-in-law. In Elsah we like to be involved in our clients' care plans and their implementation. Elsah's manager likes to be as involved as possible. This allows a closer relationship between clients, their families, and the carers involved.


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Review from A A (Son of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were in your care from March to June this year. Your dedication towards my parents was exceptional, two of your carers, in particular, it is not just a job they are genuine people who are dedicated to their profession. I would most certainly recommend Elsah Healthcare.

Reply from Jolly Rusengatabaro, Registered Manager at Elsah Healthcare Ltd

Thank you so much for such beautiful words. It makes me proud to be part of Elsah's team and to know we were able to deliver care the best way we can. I am very pleased to know our carers have such genuine dedication. In Elsah we are very lucky to have such compassionate and exceptional staff.


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Review from G D (Client) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A regular set of carers of mixed abilities, some were good cooks, some were not! Most could make my bed and put my sock on.

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Review from Diana H (Client) assisted by family/friend published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are attentive and caring. Timekeeping is now good (initially, timekeeping difficult due to carers being held up due to road works).

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Review from Claudia G (Daughter of Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elsah Healthcare is a lovely and caring company (the manager is co compassionate and patient), and they cater to the client's needs. I would definitely recommend their service.

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Review from Beryl R (Wife of Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Elsah. They are compassionate, caring and respect us and our home. I enjoy their company, always bright and cheerful, and I also like seeing the different girls; they bring joy with them and look forward to seeing who is coming. Yes, I would honestly say we feel lucky to have
such a good team.

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Review from Danielle B (Great-granddaughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care. Loving, patient, kind, attentive and caring. A real sense of family values and would highly recommend. Genuine care and relationships built with patients. My great grandmother was well looked after.

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Review from J L (Power of Attorney of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in a nursing home which uses staff from Elsah Healthcare. The staff who I have met from this agency are professional, caring and of a happy disposition, giving my mother love, care and attention. As I have not been in direct contact with the agency, I cannot give an accurate assessment
for overall standard and management so therefore have given good.

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Review from S S (Next of Kin) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly team. Thanks to the manager and her angels for looking after my aunty during her respite service. She showed an amazing progress in her health. I strongly recommend anyone if they need good carers.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Elsah Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Elsah Healthcare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elsah Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Gwenndy

Gwenndy Nieto

Job Title: Care Manager

Joined: 2019

I am from Madrid (Spain) my background is in Education; SEN (Special Education Needs)/ Learning Mentor.
I have always had a passion for making a positive impact on the lives of individuals.


My Elsah Journey started as a Health Care Assistant in 2019. As a care Worker I provided hands-on care, attending to the physical/emotional and social needs of those I served. It was a rewarding and eye-opening experience that allowed me to develop a deep understanding of the challenges and joys associated with caregiving.


Soon after I started my job in the care sector, COVID-19 started. We played a crucial role in providing essential care and support to individuals during a time of increased vulnerability and uncertainty. During this time I took on the role of team leader.


When Elsah started the Domiciliary branch. Driven by my dedication and desire to expand my role in the field, I sought out the opportunity to grow. I was offered to be the Supervisor, then the senior Supervisor.


Through my diligence and commitment to learning, I acquired a diverse skill set that extended beyond direct care. I honed my communication, problem-solving, and organisation skills, recognising that these were essential qualities for effective leadership. By this time I was a Senior.


I was presented with the opportunity to transition into a care manager position in May 2022.


I embraced this new challenge with enthusiasm and determination.


I now oversee Elsah's team, providing guidance, support and supervision to ensure the delivery of exceptional care to our clients is met.


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