Carefound Home Care (West Bridgford)

Bridgford Business Centre, 29 Bridgford Road, West Bridgford, Nottingham NG2 6AU
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9.6 29 Reviews
  • Carefound Home Care (West Bridgford), Nottingham
Carefound Home Care in West Bridgford is a truly local provider of home care services to older people in the Nottinghamshire area. They are rated 'Outstanding' by the Care Quality Commission (June 2022) and are one of few care providers in the country to have achieved this rating at their first inspection.

They offer highly personalised live-in care and hourly care to elderly people enabling clients to continue to live an independent life in their own homes with the support of an expert home carer when they need it.

They employ the top 2% of professional carers in the local area and their carers are fully employed by them, meaning that they take responsibility for providing training and 24/7 support from their local office in West Bridgford, Nottinghamshire.

They offer a consistent, fully managed care at home service on either a permanent or respite basis, so whether you require low-level care or specialist live-in care as an alternative to a care home they are there to help.

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Care Provided by Carefound Home Care (West Bridgford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jade Farnsworth (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (West Bridgford)

  • Prices

  • From £32 per hour

  • Further information available on request

Carefound Home Care (West Bridgford) Reviews (29)

Total of 29, showing 1-20
9.6

Carefound Home Care (West Bridgford) has a Review Score of 9.6 (9.627) out of 10, based on 17 reviews in the last 2 years. Over all time Carefound Home Care (West Bridgford) has 29 reviews.

Overall Experience

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Review from Doreen H (Client) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as a first time service was very good. I had a one week respite care while my private carer (of eight years) was on holiday. The care manager came and introduced me to the company and then came with the carer on their first day. By the end of the week became to my ways. I have Parkinson's
syndrome with no dementia, I was very pleased to be treated with dignity and I have booked two more separate months later in the year. The carers showed signs of good training. I was very concerned that the accounts department took a repeat payment of my account. This was rectified quickly with an apology.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for taking the time to share your experience. We're so pleased to hear that your first time using our service was a positive one, and that you felt supported and treated with dignity throughout your respite care. It's lovely to hear that the care team adapted to your routines and that their training came through in the quality of care you received.We're also glad we could quickly resolve the issue with the duplicate payment, and we apologise again for any worry that may have caused.It means a lot that you've chosen to book with us again later in the year - we look forward to supporting you!


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Review from S C (Wife of Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Found all staff, friendly and helpful.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for taking the time to leave your feedback. Kind regards


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Review from Brian K (Partner of Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All appointments made are assisted by a carer being in attendance by taking my partner to fulfill her appointments and escorted back home. This arrangement is working quite well and satisfactory. Also help is provided when required to carry out ironing, bedmaking and other light household duties such
as light meals, also gentle walks and exercises are carried out including blood pressure checks.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind review. We're delighted to hear that our care team is providing the support your partner needs and that the arrangements are working well for you both. Kind regards


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Review from Susan H (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother is only receiving welfare visits in her care home at the current time these are very satisfying for her. It is reassuring to have issues raised by the carers as I only see what happens in the evenings.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for your feedback! We're glad to hear your mother finds the welfare visits satisfying and that our carers provide valuable support. It's important to us that you feel reassured, and we're always here to address any concerns. Kind regards


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Review from A C (Power of Attorney of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at West Bridgford provide an efficient and compassionate service. We have found their communication to be excellent and are reassured that they will contact us if any issues arise that need sorting. The office team in particular are quick to respond to queries and they are willing to change
arrangements or provide additional services to fit with the needs of the service user.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for your lovely review! We're pleased to hear you appreciate our efficient, compassionate service and strong communication. Our office team is always here to support you and adapt to your needs. Let us know if there's anything more we can do. Kind regards


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Review from B C (Wife of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving support from the staff at the West Bridgford branch for a few months.
Both carers are unfailingly kind, patient and have got to know him well.
Although he is no longer able to anticipate their visits, while they are present he enjoys their conversation and support.
The
staff in the office always quick to respond to my queries and have shown flexibility when I needed to change arrangements.
I would have no hesitation in recommending Carefound Home Care and feel reassured by the professional approach of all staff members I have met.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your thoughtful review. We're delighted to hear that your husband has been experiencing such positive support from our team at the West Bridgford branch. Knowing that our carers are bringing him comfort and companionship, and that you feel supported by our office staff, means a lot to us. Our goal is always to provide flexible, compassionate care tailored to each person, and it's wonderful to know that we're meeting your expectations.Your recommendation is greatly appreciated, and we look forward to continuing to support you both. Please don't hesitate to reach out if there's anything further we can do.


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Review from Anne D (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and efficient service. Lots of extra information about further support has been provided and the liason with the GP is very useful. Communication is efficient and straightforward and it is very useful being able to see immediate feedback on the app. The carers provide a friendly and caring
service and mum loves their visits. Thank you.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for sharing such a kind review! We're thrilled to hear that you and your mum have found our service friendly, efficient, and supportive. It's our priority to ensure that communication with families and healthcare providers is seamless, so were glad the GP liaison and app feedback have been helpful.
We're especially happy to hear that your mum enjoys her visits with our carers that connection is so important to us. Thank you for trusting us with her care, and please reach out anytime if there's more we can do to support you both.


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Review from K B (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for Mum was provided by a number of carers. Always on time, polite and considerate, and act according to Mum's wishes and needs. Work with Mum to maintain independence and mobility and watch health issues carefully. I am always kept informed and called if there are any issues or concerns
noted. Lots of liaison on return from a recent hospital stay and to increase levels of care when needed.
Very considerate of being in someone's home, looking after that as well as Mum.
Slightly more costly than some other options but worth it for peace of mind, professional outlook, and reliability.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind review! We're delighted to hear that your mum has received excellent care from our team. It's lovely to know that our carers' punctuality, politeness, and attentiveness have made a positive impact. We're committed to respecting our client's wishes and needs, promoting independence, and vigilantly monitoring health issues. We understand that being in someone's home requires sensitivity and respect, and we're grateful that you've noticed and appreciated this aspect of our service. We are glad you find value in the peace of mind, professionalism, and reliability we strive to provide. Thank you once again for your thoughtful feedback.


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Review from Barbara R (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Carefound Homecare since March and couldn't be more pleased. My mother was quite nervous about having a carer visit but she now looks forward to it. Every carer she sees has taken the time to get to know her and the time they spend together makes such a difference to her. They are
always so punctual and manage to get so much done in the time they have! We appreciate how well-informed we are kept as well. Thank you.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind words and for sharing your positive experience with Carefound Homecare. We are thrilled to hear that your mother has grown comfortable and looks forward to her visits with our carers. Building a personal connection and ensuring our clients feel at ease is at the heart of what we do. We're glad to know that our carer's punctuality and efficiency have made a positive impact and that our communication has provided you with peace of mind. Your feedback means a lot to us and motivates our team to continue delivering the highest standard of care. Thank you for trusting us with your mother's care. If there's ever anything more we can do to support you and your family, please don't hesitate to let us know.


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Review from Michael B (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents had excellent care from Carefound. The carers were all kind, thoughtful, and attentive. They went above and beyond their normal duties which was much appreciated by our family.
I can't recommend them high enough!
Thank you!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your wonderful feedback. We are delighted to hear that our carers provided excellent care for your elderly parents and that their kindness, thoughtfulness, and attentiveness made a positive impact on your family.


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Review from Michelle T (Daughter of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that your mum receives excellent care and companionship and that she views her carers as friends. It's wonderful to know that her quality of life has improved, along with that of your family, as we understand how challenging it can be to manage care around the clock. We are glad to hear that our management team has been adaptable and responsive to your needs. Your feedback is greatly appreciated, and it motivates us to continue providing the highest standard of care.


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Review from Hilary J (Daughter of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

Thank you for sharing your experience with Carefound. We are delighted to hear that our carers have had a positive impact on both your mum and dad over the last couple of years. It's wonderful to know that our team has been respectful, punctual, and willing to go above and beyond their roles. Your kind words and appreciation mean a lot to us. We are committed to maintaining the high standards that have earned your trust and satisfaction.


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Review from Ann M (Wife of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

It's heartening to hear about your positive experience with our carer. Providing care for a loved one with Alzheimer's can be challenging, and we're glad to know that our carer is not only helpful but also adept at supporting your husband's needs. Your satisfaction with our services means a lot to us, and we're committed to continuing to provide the support and assistance you both deserve.


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Review from E P (Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find it hard to review something when I have not been using the service for that long. I feel my carer and myself are now getting to know one another better. There have been rather too many breaks since joining Carefound on an ad-hoc basis, due to unforeseen circumstances, and this has slowed the
'getting to know you' process, but I feel we are there now. My family is in the USA are paying for your service, I don't know how much.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)

It's completely understandable to feel uncertain about reviewing a service when you're still in the process of getting to know your carer and adjusting to the new arrangement. We appreciate your honesty and patience as we work to ensure that you receive the best possible care. We apologise for any disruptions caused by unforeseen circumstances that may have affected the continuity of care. Building a rapport and understanding between you and your carer is essential, and we're glad to hear that you feel you're getting there now. Please feel free to reach out to our team if you have any questions or concerns, or if there's anything more we can do to support you during this transition period.


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Review from Lesley C (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any
questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.

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Review from Paul S (Husband of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted to give a five-star review (would have given you more, if that was possible). We have been receiving two visits per week for many weeks now. It has been a boon to have the continuity of the same person coming out on every visit. This has provided us with the obvious advantages, but also the
reassurance that you operate with long-term staff rather than short-term stand-ins. The caregiving staff have been courteous, considerate and knowledgeable. More importantly, they seem to be dedicated to their role and not simply doing a job.
Your organisational setup is superb. You have provided us with an App to easily access your digital records and see the care plans and the updates after each visit. You have also kept in touch with us through regular emails and telephone calls. All in all, an excellent set-up and wonderful people. Thank you.

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Review from A T (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Carefound Home Care supporting us, my mum was admitted to hospital. She had been adamant that she was coping with looking after herself and wouldn't need help when she was discharged. The carers did not rush the visits when my mum got anxious. Slowly, my mum is gaining confidence and is engaging
with them more. We have had to try a variety of different time slots and the Carefound team has been eager to work with me to get a schedule that best suits my mum.
This week, a carer spotted similar symptoms to those that caused my mum to be admitted to hospital. The manager contacted me about her concerns and offered to liaise with our GP. The team worked together to make arrangements for tests and took her down to the pharmacist to be reviewed as well. I was kept informed on progress.
I would highly recommend the team for its caring, professional service. Also, it has provided lovely personal touches - thanks for the coronation cupcake. I couldn't be happier to have found Carefound!

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Review from H J (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the same person visiting each time who always does as asked. It takes a while to get used to other helpers-for them as well as myself or family.

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Review from Teresa K (Daughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a truly caring and professional yet personal service from a care company, you will not do better than Carefound Home Care. They have surpassed my expectations in all respects and we feel very lucky to have found them for the care of my elderly mother. The management and carers
are always willing to go the extra mile, whether it's to fit in extra visits at short notice, arrange medical appointments directly so that the carers can take my mother to them or to notify me straight away if there are any potential problems. My mother was adamant she didn't want carers but she really seems to enjoy and look forward to their visits. They genuinely seem to care about her well-being and we feel she has improved physically and mentally since they started their visits. We live a long way away so the Carefound app is also very useful as a real-time update on how my mother is doing on a day-to-day basis. Thank you, home care!

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Review from J M (Niece of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my auntie started needing additional care this was a worrying time. The manager of Carefound Home Care visited my auntie and I in my auntie's home and together we were all able to discuss things as a team and the manager could get to know my auntie. She took time and interest in hearing my auntie
talk about herself and her life, her likes and dislikes and her needs.
The first time I met the manager I instantly felt at ease. I could see that the manager genuinely cares about her job and her role in caring for my auntie. This was such a relief because I live a long way away. I was impressed by her professionalism, attention to detail, care and empathy for my auntie and the situation. Nothing is too much trouble. It is a small team and offers a really personal approach.
The manager is approachable and easy to reach on the phone. I have full faith in her ability to meet the changing needs of my auntie as time progresses.

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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Carefound Home Care (West Bridgford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.627 for Carefound Home Care (West Bridgford) is calculated as follows: ( (75 Excellents x 5) + (16 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 102 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (West Bridgford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (4)

Ian

Ian Bignell

Job Title: Registered Branch Manager

Joined: 2024

I have worked in adult health and social care for over 24 years, during which I have held CQC Registered Manager status on several occasions in both domiciliary care and learning disability and mental health services. I hold a Level 4 Diploma in Leadership and Management of Care Services and believe in making every day count for everyone we support, with people being at the heart of everything we do.


I am passionate about co-production and believe that not only does care to need to be person-centred but the people we help should also be empowered to lead their own care and support.


Outside of work, I love spending time with my family, friends, and animals. I also enjoy cooking and entertaining.


Jade

Jade Farnsworth

Job Title: Care Manager

Joined: 2020

My experience in healthcare began in 2016 while I was studying an Access to Nursing course. I started to build relationships with the people we were supporting in the community and progressed my career over the years, gaining experience as a registered branch manager and care manager. I joined Carefound in 2020 and have since completed my Level 5 qualification in Leadership and Management.


I have always been passionate about helping others and enabling them to stay in their own homes while living well. Our team at Carefound shares this passion, and it is incredibly rewarding to work with a group so dedicated to supporting those in our local community.


Outside of work, I spend most of my time with my family, enjoying days out and walking with our two dogs. I also like to keep fit through regular jogging and reform Pilates.


Lucia

Lucia Chovancova

Job Title: Care Manager

Joined: 2021

From a young age, I have always cared for others. My journey in the care sector began early in life. At 16, I became a personal care assistant for young adults with disabilities in my home country, Slovakia. During my university studies in Social Work, I continued supporting various vulnerable groups, including young adults, the elderly, people with mental health issues, and victims of domestic abuse.


In 2010, I moved to the UK, and by 2011, I had started my career in the healthcare sector here. I worked for a large nationwide care company, where I progressed from a live-in carer to an hourly care assistant, then to a field care supervisor, recruitment coordinator, and finally a care coordinator.


When I learned about Carefound Homecare, a company known for its outstanding reputation and strong values, I decided to apply. I was offered a role as a Care Manager, achieved my Level 5 in Health and Social Care, something I had always aspired to and helped grow our West Bridgford team.


I love my job in care. I am passionate about helping others and seeing the difference our team makes in their daily lives. I look forward to each day at work, thriving in a busy and diverse environment alongside our wonderful clients.


In my free time, I enjoy long walks, gardening, watching good sitcoms, and travelling.


Szilvia

Szilvia Pap

Job Title: Senior Carer

Joined: 2016

I began my career in care in 2016 and have been dedicated to the field ever since. I joined Carefound in 2021 as a carer and have since advanced to the role of senior carer. I completed my Level 3 Diploma with triple distinction and I am currently pursuing a Level 3 Learning and Development Diploma to prepare for future responsibilities.


Why do I love working in care? For me, it’s not just a job—it’s a passion. I am committed to making a positive impact in people's lives, delivering high-quality, person-centred care, and empowering individuals to maintain their independence as much as possible.


In my senior carer role, I’ve discovered a new passion: supporting carers to be their best and watching them succeed. It’s a major source of motivation for me.


Outside of work, I spend all my time with my little boy, creating memories and enjoying our time together.


Frequently Asked Questions about Carefound Home Care (West Bridgford)

What Type of Services does Carefound Home Care (West Bridgford) offer?

Carefound Home Care (West Bridgford) offers Home Care.

How many Carers does Carefound Home Care (West Bridgford) employ?

Carefound Home Care (West Bridgford) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (West Bridgford) to verify any information. View our terms and conditions. Carefound Home Care (West Bridgford) has a Platinum Service – more info.