SureCare (Batley & Wakefield)

First Floor, Admiral House, Blakeridge Lane, Batley WF17 8PD
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8.5 14 Reviews
  • SureCare (Batley & Wakefield), Batley
SureCare are a team of professional and qualified staff who provide help and assistance to ensure people can live happily, safely and independently in their own home. They build bespoke care packages to enable them to better meet the needs of each individual they care for.

They provide services such as personal care, including bathing and showering, support with medication, meal preparation, light housework, shopping, laundry and social calls.

All staff are DBS checked and have full training ongoing making sure they have the knowledge to meet the high levels of care standards expected.

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Care Provided by SureCare (Batley & Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

SureCare (Batley & Wakefield) Reviews (14)

8.5

SureCare (Batley & Wakefield) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time SureCare (Batley & Wakefield) has 14 reviews.

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Review from Beverley C (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care provider that does what they say they will is invaluable. I would completely recommend SureCare. They cared for Dad, for a number of months, daily. Until it became impossible with his dementia and extensive wandering, that he's now in a home. We followed the manager over to this
company in January 2023. Someone who is a care manager in every sense of the word. A care plan was put in place with Dad's needs. A primary carer who was an absolute delight. She had such a connection and understanding of Dad from the start, she was matched perfectly. Adapting to all his little dementia traits. Going that extra mile, quite literally! Updating the app in a way that I could see exactly what Dad had been provided with following each visit. They really were like an extension of our family, with nothing being too much trouble! I believe without their quality of support, Dad wouldn't have had those extra months at home that he had.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our carers are following the management's guidelines, training and ethos whilst delivering care. Our aim is to constantly improve upon the services we offer, providing a bespoke service to individual needs. We really miss going in and providing support for your dad and it was sad that his needs changed to the extent that he was unable to remain at home and went to care home. We hope he is happy there and being looked after as he should be. Thank you for allowing us to be a part of his journey in life and we would be happy to assist in the future if you require our services for any friends or family members.


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Review from A H (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After nervously accepting help for my mother who has dementia, both my brother and I are delighted how well care seems to have been accepted. Managers are very approachable and always willing to solve any problems. Our mum has gone back to being the smart lady she always was everyday. Staff go over
and above the little extras, which takes the pressure off us as a family and myself, who is paralysed and unable to do for my lovely mother who all her life did for others. We have noticed she is far happier, so thank you all staff at Batley SureCare team, you are our angels. I know how difficult your jobs can be, as I was a manager for over thirty-five years and a carer for seven years. One of the most undervalued, underpaid jobs, but in my eyes one of the most rewarding jobs when done right. Well done to every single one of you, my mum would say the same if she could. Dementia is terrible, but we know when Mum is content and unhappy and she is content. Thank you for your care from an appreciative son and daughter.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

We are happy that you and your brother are satisfied with the care being provided for your mum. Thank you for taking the time to leave a review and for your kind words of support. We aim to provide a bespoke service and to continue to provide this. Feedback provides us with opportunity to constantly review our services, we are always open to suggestions from family members as no care service is perfect and there is always room for improvement.


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Review from Mark H (Son of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Washed and dressed my father, who has dementia, 4 times a week. We had a regular carer who was very friendly and efficient and got on well with both my mum and dad.
My dad is now sadly in a care home, so we no longer require their service, but I would wholeheartedly recommend them.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you so much for such lovely feedback. We are grateful for having been given the opportunity to provide care for your father. We hope he will be comfortable and happy at the care home. We will pass your feedback on to our carers.


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Review from Katherine S (Daughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really pleased with the care provided to my mother at the end of her life. The office staff and the carers were all kind, cheerful, helpful and competent. The carers quickly built a rapport with my mum and always did their best to meet her needs, nothing was too much trouble for them. The agency
was extremely adaptable and flexible as my mum's needs constantly changed. It was extremely useful to have the option of night care when my mum needed it. Sure Care provides a really great service.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our care staff are following the management's guidelines, training and ethos whilst delivering care. Our carers loved providing care for your mum and developed a very close bond with her in a very short space of time. We hope they were able to make her as comfortable as could be in the latter stage of her life. We are all very sorry at her passing, and our sincere condolences to you and the rest of the family. May she rest in peace.


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Review from Amber A (Sister of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, and great people, with good attitudes. I have used three companies in the past as standards have always dropped, however, SureCare is the best one so far. I would recommend them as a top care company in West Yorkshire. Thank you for supporting my brother.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our care staff are following the management's guidelines, training and ethos whilst delivering care. Our aim is to constantly improve upon the services we offer, providing a bespoke service to individual needs.


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Review from Sandra N (Sister of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were highly delighted with the care my sister received in a time of crisis.
They reacted quickly and professionally to my request for emergency care.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our care staff are following the management's guidelines, training and ethos whilst delivering care. Our carers loved providing care for your sister and often mentioned what a wonderful and sweet person she is. We hope she is comfortable and happy in her new place, and if we can be of service in the future, we would love to help.


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Review from Kabir H (Son of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care is provided. The company owners are incredibly helpful and always on standby to assist. Care provided by carers is personalised to my mother; she loves it. They treat service users with respect and dignity. I hope they expand to the wider community to provide such excellent services
to other vulnerable adults.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

We are happy that your mum is satisfied with the care being provided for her. Thank you for taking the time to leave a review and for your kind words of support. We aim to provide a bespoke service and to continue to provide this as we grow in the community.


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Review from J F (Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been to other care companies, and the staff really care. They came and saw us when they said they would, listened to what Dad wanted and did what they said.
Great girls that come and see him, and the coordinator and manager are there to smooth out any problems the girls can't solve, like changing
call times and adding on new jobs.
Even the owner is a really caring man. So different, especially nowadays.
Can't recommend them enough.

Reply from The Manager, Manager at SureCare (Batley & Wakefield)

Thank you for leaving us a lovely review. Feedback from the people we care for or their families is really important to us as it reflects that our carers are following the management's guidelines, training and ethos whilst delivering care. Our aim is to constantly improve upon the services we offer, providing a bespoke service to individual needs. We look forward to providing care for your dad for many years to come.


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Review from Dennis M (Husband of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package for my wife, who suffered a serious stroke in January, was arranged at short notice with Surecare. The initial set-up meeting was comprehensive with the two senior staff members and quickly established a regime tailored to my wife's needs as well as my own. All of the staff involved
have been very caring and competent, and the package contents have been tweaked in light of the circumstances as they change. I am extremely satisfied with the response and fully confident that the details of the package will be adjusted as my wife's condition changes. First-class.

Reply from Hayley Ryan, Manager at SureCare (Batley & Wakefield)

Thank you for leaving such a lovely review. Very kind words of support indeed! We will always endeavour to adjust the care package as the needs of your wife change to ensure she remains comfortable in her own home for as long as possible.


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Review from Rikki K (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had such an amazing experience with the care they provided to my dad! They provided exceptional care and always put my dad's health and needs above everything else. The staff were phenomenal and always on hand to help. I would highly recommend this business.

Reply from Hayley Ryan, Manager at SureCare (Batley & Wakefield)

Many thanks for leaving such an amazing review. Such wonderful words of positivity and encouragement and knowing you are happy with your dad's needs being met are what keeps us going and makes providing care so rewarding.


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Review from Richard G (Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very supportive and flexible with caring, friendly and efficient carers and cleaners. My challenge has been to remember people's names! My challenge now is I will need dog sitting facilities as I rebuild my life, but I am confident SureCare (Batley & Wakefield) can handle my requirements. Thank
you!

Reply from Hayley Ryan, Manager at SureCare (Batley & Wakefield)

Thank you for the kind words and for taking the time to leave a review. It’s fantastic, friendly and positive people like yourself which makes our job so rewarding and enjoyable. We are here to continue supporting you in any way we can.


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Review from Sheila W (Daughter-in-law of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was struggling to cope at home, as he lived on his own, but reluctant to accept any help. The SureCare team quickly gained his confidence, and he built up a good relationship with all the staff who cared for him. The manager, in particular, was always a pleasure to deal with, nothing
was too much trouble. I wouldn't hesitate to recommend them to anyone as they gave us peace of mind that he was well looked after.

Reply from Hayley Ryan, Manager at SureCare (Batley & Wakefield)

Thank you for your kind comments and for taking the time to leave us a review. Your father-in-law was always a pleasure to look after, and he always had a smile on his face whenever we came in to see him, especially on Christmas Day when our care Coordinator prepared him a Christmas Dinner. It is these smiles and kind words that keep us going and makes our job so worthwhile. We are happy to have helped him during his time of need.


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Review from G R (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the friendly, caring staff who come in to care for my parents. The manager also takes a personal interest and is in regular contact with me asking about my parents which is a nice touch. Thank you all for being so wonderful.

Reply from Hayley Ryan, Manager at SureCare (Batley & Wakefield)

Thank you so much for such lovely feedback. Life is a journey, and we are grateful for having been given the opportunity to share some of it with you and your parents. We love visiting them and will continue to do everything possible to provide support for them. I will pass this feedback on to the carers.


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Review from John H (Husband of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial assessment was very thorough and the manager came across as very kind and caring. Our needs are being met and we get regular calls from the manager asking how everything is going and if we are happy with the care being provided. It's very comforting to see that they actually care about my
wife.

Reply from Hayley Ryan, Manager at SureCare (Batley & Wakefield)

Thank you so much for taking the time to offer such positive feedback about our service. It's very much appreciated.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for SureCare (Batley & Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare (Batley & Wakefield) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Batley & Wakefield) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about SureCare (Batley & Wakefield)

What Type of Services does SureCare (Batley & Wakefield) offer?

SureCare (Batley & Wakefield) offers Home Care.

How many Carers does SureCare (Batley & Wakefield) employ?

SureCare (Batley & Wakefield) employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Batley & Wakefield) to verify any information. View our terms and conditions. SureCare (Batley & Wakefield) has an Enhanced Service – more info.