Kaplan Care

Regus House, Admirials Crossway, Victory Way, Dartford DA2 6QD
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9.8 24 Reviews
  • Kaplan Care, Dartford
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Care Provided by Kaplan Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kaplan Care Ltd
  • Person in charge
  • Gulten Kaplan (Registered Manager)

Funding & Fees Guide for Kaplan Care

  • Prices

  • Starting Private client from £25 Per hour
Are you the Owner/Manager of Kaplan Care? View your Advertising Options

Kaplan Care Reviews (24)

Total of 24, showing 1-20
9.8

Kaplan Care has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Kaplan Care has 24 reviews.

Overall Experience

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8
16

Review from D C (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take the time to thank every single person involved in our mum's daily care. All of the carers go above and beyond their duty, and nothing is too much trouble. Mum feels comfortable, confident, and most of all, loves that every person who attends is always accommodating, chatty and has the
time to care for her - that is unique to this care agency - Mum has never experienced this before, and she has had many care agency's providing so-called "care" in the past.
We have also been very happy with the response we get from the management - quick to reply and quick to act; thank you for helping us get Mum's ongoing care package planned and sorted out.
Please keep up the good work; it's so lovely that, as a family, we have confidence and trust in every person who enters our mum's home.
Thanking you.

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Review from Chris R (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kaplan Care have been home visit caring for my father and late mother for over two and a half years. Initially there was a member of staff who I found quite confrontational but she has thankfully now gone, since then Kaplan has gone from strength to strength and been very caring and flexible. In short,
they have been great. My father is currently in hospital awaiting to go into full time care, Kaplan have continued to ask after my father. They really are a nice bunch of caring people and a special thanks to the director for all the love and understanding. You will be in great safe hands.

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Review from I C (Son of Client) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried when it became clear my mother needed home care.
She had always been a very independent woman but at 86 now needed support.
I looked at a number of service providers but struggled to find "the right fit" for Mum.
Thankfully Kaplan Care was recommended by a friend and they have
been exemplary in the care of my mum.

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Review from C M (Son of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The review is not just for October 2023, but for the ten months before and during. The care my father received was exceptional and always left my him satisfied and happy.
On a personal note, it was always reassuring to know that, should I not be able to get to see my father for a period of time, I
knew he was being looked after.

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Review from linda h (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care from the team at Kaplan! Her needs were met with kindness, patience and thoughtfulness. All carers are professional, experienced and well-trained. Nothing was ever too much trouble. At one time a carer visited Mum out of hours and stayed until the paramedics arrived.
Mum is now going into residential care otherwise the wonderful care at home from Kaplan would have continued. Mum passes on thanks and her warmest wishes to you all!

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Review from Anne K (Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and kind, care workers do a very good job, care workers listen to clients and staff doing good jobs. Care workers listened to me and what I asked them to do for me. The office staff are very kind and friendly and understand.

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Review from Joanne B (Daughter of Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I are very pleased with the standard of care she's received, all the carers are lovely.

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Review from Gail H (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some care for our 89-year-old dad after his hip replacement. The Kaplan Care team see my dad 3 times per day currently and are doing a fantastic job. We have found them to be kind, caring, friendly and compassionate and my dad really likes them. They have made a very stressful time much much
easier for all the family and not being able to get to Dad easily we have found their help invaluable.
Thanks, Kaplan Care!

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Review from Joan A (Wife of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are completely satisfied with the service (few hiccups, soon sorted out).
Staff are lovely - caring and efficient.

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Review from Terry F (Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is kind, compassionate and makes me feel I am keeping my dignity at all times.

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Review from Jean B (Wife of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't wish for better carers three times a week. It would be great if they could come at 9am every morning, but do contact me if they are coming later.

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Review from Margaret S (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so kind. I really love the two who get me up. There is a gentleman who is just that - so gentle.

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Review from Catherine M (Client) assisted by family/friend published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service provided.

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Review from Bernard M (Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Wendy J (Daughter of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kaplan have been looking after my mother for the last year since she was discharged from hospital. Throughout, their care has been excellent, enabling Mum (who suffers from dementia) to live in her own home safely and independently. The care she receives has been adapted to her personal requirements
and, because I live some distance away, they are in regular contact to reassure me and let me know how things are going. They have arranged transport for hospital visits and made appointments for home visits when necessary, keeping me informed throughout, and all the Kaplan personnel I have met or spoken to are extremely compassionate and conscientious. Unfortunately, my mother is currently back in hospital and the continuing concern shown for her welfare is touching. This is my first experience of a home care provider and I can't emphasise enough what comfort and peace of mind the impressive standard set by Kaplan Care gives me. Heartfelt thanks to you all.

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Review from Rosanna B (Daughter-in-law of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kaplan stepped in to look after my mother-in-law after she was discharged from hospital. We had already had a few failed attempts with care companies. Kaplan were like a breath of fresh air. They got to know my mother-in-law, her routine, what she liked and did not and she instantly felt like she was
able to trust them and let them into her home, this was a huge step for us.


They went above and beyond from the very beginning, sadly she passed after a few months, but even at the very end they were there for us and her. We could not have asked or wished for more from a care company. I would highly recommend for a more personal service.


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Review from N P (Son of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once my mum realised that she needed help with caring for my dad, who has vascular dementia.
We were lucky enough to be put in contact with Kaplan. From the start, they were friendly, professional and flexible in their approach to my dad's care and daily needs.
As a family, we would just like to say
a big thank you to all involved in my dad's care.

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Review from Jacqueline W (Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after, the staff are not just carers, I feel I have found friends in them. They are always willing to go one step further. If it was not for the manager her and team of carers I would not be able to continue to live at home.

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Review from Deirdre E (Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had a knee replacement and following this, I felt that my husband and I needed some assistance with general care in the early stages of my recovery. I had heard of Kaplan through two lots of friends who had been very happy with their services. I, therefore, contacted them and received 2
weeks of very satisfactory help. It was good dealing with a small organization who you felt really wanted to provide a very personal service. I would highly recommend them.

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Review from Carl N (Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service to be bespoke and tailored to my requirements.
Recieved very quick responses and they have always been polite.
Definitely I can see that this agency put the client first.
Excellent service and my experience so far to date has been great!

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Kaplan Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Kaplan Care is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kaplan Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Kaplan Care

What Type of Services does Kaplan Care offer?

Kaplan Care offers Home Care.

How many Carers does Kaplan Care employ?

Kaplan Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kaplan Care to verify any information. View our terms and conditions. Kaplan Care has a Basic Service – more info.