Redleif Care - Yeovil

Redleif House, 36 Preston Road, Yeovil BA21 3AQ
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9.9 14 Reviews
  • Redleif Care - Yeovil, Yeovil
Redleif Care was founded by Melissa Parfitt and Robert Fielder, with the belief in ‘care wrapped with love’. The team deliver an extremely high level of care and support to enable people to live happily and independently in their own homes in Yeovil, Somerset and Solent, Hampshire.

The skilled and compassionate team provide person-centred care with a care plan that is as unique and individual as you. You may need support with personal care, physical or domestic tasks or care after a hospital discharge. The team understand that reaching out for help can be daunting but Redleif Care is more than a homecare company, it’s a family.

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Care Provided by Redleif Care - Yeovil

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Millie Hazell (Head of Home Care)

Funding & Fees Guide for Redleif Care - Yeovil

  • Prices

  • Our Prices start from £29.25

  • Please email to request a pricelist.

Redleif Care - Yeovil Reviews (14)

9.9

Redleif Care - Yeovil has a Review Score of 9.9 (9.878) out of 10, based on 14 reviews in the last 2 years. Over all time Redleif Care - Yeovil has 14 reviews.

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Review from Chris J (Son of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We made a visit to Redleif and had to inconvenience them by having meetings with DWP and social services due to us living some distance away. They couldn't have been more accommodating and their hospitality was fantastic. Mum has always been fiercely independent and resisted going into a home for so
long and we agreed that we would support her to stay in her own home for as long as possible. Redleif is a fantastic home, and Mum's room is great. The whole set up provides the residents with a 'home from home' experience. Thank you for providing such care and support for mum, she now thinks of it as her home which is a great relief to us and testament to the fantastic job you are doing.

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Review from Pam L (Daughter of Client) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and professional care, no request is too difficult. Redleif carers are very kind and patently help Mum navigate her way through her changing dementia- which is not without its challenges. All carers from Redlief work alongside microcarers who have been in place for a while, and are very sensitive
to the fact that they are independent carers. The head of home care and her colleagues do all they can to work well within this existing team.

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Review from M G (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Redleif Care. Staff are very helpful. They all work in a professional manner and have great communication skills all round. Work has been carried out ensuring all clients' needs are met. The staff are empathetic, encouraging independence where possible and ensure that tasks are carried
out with dignity.
Redleif are very keen to help and have done everything they can to ensure all needs are met.

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Review from Angela P (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home which genuinely feels like home from home.
From classy and modern surroundings, home-cooked food and the family vibe for residents and carers - this place has been a saviour for our family.
They provide a service which is second to none. They care above and beyond what's 'required'.
Each service user is personally provided for to suit their needs and their wants.
As a daughter who struggles with Mum's dementia, they make leaving her more bearable and simple because I know she's in loving and caring safe hands.
Thank you - you really are exceptional.

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Review from R C (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live overseas so have only met my mother's carers briefly. Overall I am satisfied with the care Mum is receiving. This has recently improved now Mum is only having the same carers daily so she has that familiarity.
Keeping a notebook of Mum's daily care helps to keep each carer aware of Mum's needs.

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Review from William B (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have the words or the talent to fully express how amazing these people are. They truly put ‘care’ into care homes. My mother’s dementia became increasingly problematic for me to manage, to the point where I had to make the heartbreaking decision to find somewhere safe for her. Thankfully Redlief
Care had just opened and were happy to take my mother, and importantly, her little dog Ivy. They cared for Mum better than I had ever managed to, despite my best efforts - and were literally holding her hand until the very end. If you are looking for someone important to you to be tended to by gentle, sincere, kind and big-hearted people - look no further. Thank you from the bottom of my heart Redlief Care.

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Review from David S (Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a new client to Redleif. I have had carers for two years but have only just come over to Redleif recently. I must say, I am so glad I did. I have three calls a day always on time and if they are going to be late because of traffic etc they always ring me to let me know. The service provided is
superb.
Carers are always interested in my day if I need further help and my needs. Congratulations Redleif.

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Review from P B (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are fabulous, they really do care for my dad and are very friendly and helpful. Nothing is too much trouble. They are much more reliable than my previous experience so I would certainly recommend them.

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Review from Catherine F (Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I get is exceptionally excellent and friendly and professional.
If there's a problem with the time they should arrive they always phone to explain why and when they will be with me. I can't speak more highly of the team for my care.

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Review from Karen M (Private Carer of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Redleif Care for a few months now to give a lady support to remain in her own home.
The 2 calls each day are on time and as it’s a relatively small team of carers we have got to know them all quite well.
I am a private carer for the lady Redleif cares for but we needed someone to come
in and help on a daily basis. It’s been so helpful to have a team that we can rely on and trust.
They are always positive and happy which brightens the lady’s day. She is supported with medication, preparing food and drinks. They understand and bring a sense of humour with them which is needed to keep the lady upbeat.
They also support us in doing some chores around the house when they have time.
Not only do they do all this, once a week my client has a companionship visit to take her out and about which is so beneficial. She is escorted to places of her choice and well looked after.

Reply from Robert Fielder, Managing Director at Redleif Care - Yeovil

Thank you for a lovely review, Redleif Care are proud to be able to offer care and support to the highest standard.


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Review from V W (Daughter-in-law of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm, caring atmosphere created by every one of the friendly, compassionate staff who treat each client as an individual - and communicate well with families too.
Respite care at Redleif enabled our mother to feel secure in their care and really helped in her post-hospital recovery. We could
not have asked for more.

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Review from P W (Son of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a couple of recent hospital stays, my mother spent several weeks at Redleif House for respite. During this time, she found all staff to be calm, caring, reassuring, respectful and knowledgeable. Nothing was too much trouble for any of the Redleif staff. As a family, we felt secure in the fact
that she was extremely well looked after and would highly recommend Redleif House to anyone seeking care.

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Review from J L (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redleif were carers for my husband and when he died 3 years ago they undertook my care. I have a very good relationship with all carers and highly recommend them.

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Review from A B (Son of Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for 3 times a day by Redleif Home Care. They went out of their way to help with anything she needed, kept the kitchen clean, ensured she had a midday meal ready and provided evening meals.
Throughout, all carers were attentive, kind, caring and supportive to enable Mum to stay in her
home as long as possible.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Redleif Care - Yeovil is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Redleif Care - Yeovil is calculated as follows: ( (72 Excellents x 5) + (10 Goods x 4) ) ÷ 82 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Redleif Care - Yeovil is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (6)

Robert

Robert Fielder

Job Title: Co- Founder and CEO

Robert has many years of experience in senior management, but he started his career as a young 16-year-old Cadet Nurse in Portsmouth.


Robert has worked in many areas within the care sector, such as learning disabilities, mental health, and children leaving care services as well as caring for and supporting people in later years. On top of achieving chartered status in both management and housing, Rob has also won the Great British Care Award in the Southwest Region for ‘Outstanding Contribution in Social Care’.


He founded Redleif Care with Melissa in 2019, with the ethos and value base of ensuring that all customers receive outstanding care and support services. Robert’s main responsibilities are the financial and HR management of the organisation, alongside working with Melissa on the company’s business development.


Melissa

Melissa Parfitt

Job Title: Co- Founder and CEO

Joined: 2019

With over 30 years of experience in the care sector, Melissa founded Redleif Care in 2019 with the vision to ensure that it became the service provider and employer of choice for both customers and team members in Somerset and Hampshire.


Melissa created our value base and ethos: “The Redleif family provides care wrapped with love to the same standard we would expect for ourselves or our loved ones.”


Melissa takes the lead on all operational areas of the business, ensuring every business arm of Redleif Care meets and exceeds quality benchmarks. Known for her skill as a communicator and practitioner, Melissa is just as comfortable negotiating new business opportunities with commissioners and investors as putting on her uniform and providing care to those in need.


Michael

Michael Kenchington

Job Title: Manager of Yeovil Services

Joined: 2023

Coming Soon


Janet

Janet Mearing

Job Title: Operational Lead

Joined: 2023

Coming Soon


Millie

Millie Hazell

Job Title: Head of Homecare

Joined: 2021

Millie spent many years as a caregiver before she embarked on a management career journey, which led her to the Head of Homecare position. Millie oversees business development, compliance, staff recruitment and quality monitoring for both the Yeovil Homecare branch in Somerset and the Solent Homecare branch in Hampshire.


As with all our leaders, Millie ensures she ‘walks the floor’ and works with the team, delivering care calls. This ensures she can observe if the Redleif Care value base and ethos are being implemented in all areas of service provision. Millie’s role also requires her to maintain regular communication with all stakeholders.


Nikki

Nikki Adams

Job Title: Head of Home Help

Joined: 2021

Coming Soon


Frequently Asked Questions about Redleif Care - Yeovil

What Type of Services does Redleif Care - Yeovil offer?

Redleif Care - Yeovil offers Home Care.

How many Carers does Redleif Care - Yeovil employ?

Redleif Care - Yeovil employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Redleif Care - Yeovil to verify any information. View our terms and conditions. Redleif Care - Yeovil has an Enhanced Service – more info.