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Austen Allen Homecare - Medway has a Review Score of 7.0 (7.000) out of 10, based on 3 reviews in the last 2 years. Over all time Austen Allen Homecare - Medway has 3 reviews.
Review from Petrina B (Friend of Client) published on 29 February 2024
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Overall Experience
5.0 out of 5
Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway
Thank you so much for taking the time to share your positive experience with our company! We are thrilled to hear that you find us efficient and well-run, and we greatly appreciate your kind words about our dedicated carers. Going above and beyond is a core value for us, and it's rewarding to know that our efforts are making a positive impact on your experience.
Thank you once again for choosing our company, and we look forward to continuing to meet and exceed your expectations in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ash H (Granddaughter of Client) published on 20 July 2023
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Overall Experience
1.0 out of 5
Reply from Sarah Constant, Operations Manager at Austen Allen Homecare - Medway
Thank you for your review.
Although we cannot provide details on individual cases, we do not have the authority to compel individuals with dementia to act contrary to their wishes. We collaborate with multidisciplinary teams, including social services, to provide support, but more importantly, to achieve the best outcomes for the people who we care for. Additionally, we maintain a strong system for addressing complaints, which is overseen by the operations manager. Furthermore, all of our personnel receive training from a qualified training manager with over 20 years of experience.
Should you need further assistance in this matter, please contact our Medway office.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from K H (Husband of Client) published on 15 May 2023
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Overall Experience
4.0 out of 5
Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway
Thank you so very much for reviewing our service. We appreciate the time you have taken and for allowing us the opportunity to care for your wife. If you need anything, we are always here for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.0 (7.000) out of 10 for Austen Allen Homecare - Medway is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.500 for Austen Allen Homecare - Medway is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) + (6 Very Poors x 1) ) ÷ 18 Ratings = 3.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Austen Allen Homecare - Medway is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Apr 2022
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