Helping Hands Home Care (Lincoln)

62 Clasketgate, Lincoln LN2 1JZ
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8.0 8 Reviews
  • Helping Hands Home Care (Lincoln), Lincoln
Helping Hands branch in Lincoln works tirelessly to maintain en excellent quality of service for each of its service users.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whether you need regular visits throughout the week to manage daily tasks or live-in support for a complex condition, the Lincoln team is on hand to provide individually tailored support that is completely unique to you and your requirements.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Helping Hands' Lincoln branch covers a wide area, including Retford, Gainsborough, Welton, Branston, Saxilby and Willingham.

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Care Provided by Helping Hands Home Care (Lincoln)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Sonia Holland (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Lincoln)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Lincoln) Reviews (8)

8.0

Helping Hands Home Care (Lincoln) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Lincoln) has 8 reviews.

Overall Experience

  • 8
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Date Published

8
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7

Review from April N (Granddaughter of Client) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Lincoln) carers were fantastic with my husband's Nan, and she thoroughly enjoyed the company of all of the girls. Our family would like to thank all at Helping Hands for the care provided to Nan.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Hi April, thank you so much for leaving us a lovely review! I'm delighted to hear how your husband's nan thoroughly enjoyed the company of all of our girls, and it is our absolute pleasure to provide her with support! Your feedback means the world to us.
Best wishes.


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Review from Mark W (Son of Client) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven't had any problems at all.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Hi Mark, thank you so much for leaving a great review! Always happy to help!
Best wishes.


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Review from Sarah T (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 94, has cancer, which means she can only eat soft food and has severe memory loss. Helping Hands visit three times a day to ensure she’s eating suitable meals, giving her her medication, keeping her company, going for a walk and generally making sure she can manage everything. Since they started
in May, they’ve been wonderful. She enjoys their visits (says they’re “ a lovely bunch of ladies”). They keep an eye on her health and are very good at communicating with me if they’re worried about Mum. Due to the memory loss, I don’t believe Mum would be safe living alone any longer without Helping Hands. They enable her to stay in the home she loves so much. And they give me the piece of mind to know Mum’s safe.
On the administrative side, they’re very efficient. It’s really useful to have the times of visits each week and who’ll be visiting. Mum doesn’t always remember, but it means I can have a chat each day and remind her who’s visiting. Worth every penny.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Hi Sarah, thank you ever so much for leaving such a heartfelt review! I'm absolutely thrilled to hear how your mum is benefitting from our service and that she considers our carers to be a 'lovely bunch of ladies'. It's truly wonderful that we're able to give you the peace of mind that your mum is safe and being well looked after, and we can't thank you enough for your kind words.
Best wishes.


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Review from Gillian Y (Wife of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The helpers have always been kind and cheerful, usually on time except when they could not find our new home. My husband seemed to welcome them all with no queries. All the carers observed the covid restrictions.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Thank you so much for leaving such a wonderful review! I'm thrilled to hear how your husband welcomed our carers and that they have always been so kind and cheerful. It is our absolute pleasure to provide your husband with support and we're so grateful for your feedback.
Best wishes.


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Review from H P (Daughter of Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Helping Hands office team are very professional, organised and flexible and communication is excellent. Any issues we experience with Mum are responded to with guidance, patience and understanding. I have only met one of the carers, but I have confidence in the service and it is reliable, so I have
confidence in the staff. There will always be things in the care sector that don't go according to plan, but I have given Helping Hands 5 stars because of the overall positive experience.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Thank you so much for this wonderful review and the five stars! It's absolutely fantastic to hear how pleased you are with our service and that you consider us to be so professional and organised. Your kind feedback is very much appreciated!
Best wishes.


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Review from D H (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provide a high quality service and go the extra mile when required. They have made it possible for me to continue living independently. I would happily recommend their services to friends and family. Thanks guys and keep up the good work.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Thank you so much for this lovely review and recommendation! I'm thrilled to hear how we have made it possible for you to continue living independently and that you're happy with our service. Your kind words are very much appreciated!
Best wishes.


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Review from Clare H (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Patience with my mum, not felt rushed. Asked about our house rabbit who then obliged and came in to say hello. Asked if anything needed doing and offered to clean the downstairs toilet. Afterwards, I noticed how clean it was and felt I couldn't use it. It was better than what I had been doing.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Thank you very much for leaving us a wonderful review! It's brilliant to hear how satisfied you are with our service and that our carers have done a great job. It's our pleasure to provide care for your mum and your kind feedback means the world to us!
Best wishes.


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Review from K N (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had to implement a care package for my dad and have found helping hands able to meet all our needs. Dad has had no complaints of any care and is not always the easiest to please, always reliable and to time, any problems or concerns have been easily and quickly resolved.

Reply from Sonia Holland, Branch Care Manager at Helping Hands Home Care (Lincoln)

Thank you ever so much for leaving this wonderful review! It's brilliant to hear how our carers have been able to meet all of your dad's needs and that he is pleased with our service. Your kind feedback truly means a lot to us.
Best wishes.


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Lincoln) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Lincoln) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Lincoln) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Sonia

Sonia Epsom

Job Title: Branch Care Manager

About me


“Hello, I’m Sonia. As the Branch Manager for Lincoln, I am responsible for contributing to the planning of care for each of our customers, safeguarding and promoting the welfare of our customers and staff, maintaining an excellent quality of service for each of our customers to meet the standards of the Care Quality Commission (CQC), delivering training to each of our carers and supporting them to ensure that they have the support they need to deliver high-quality care.”


Expert and expertise


Sonia’s career in care began when she left school, and she has since worked in the NHS, residential and nursing homes and with people living with learning difficulties and mental health conditions. She has worked in complex healthcare and specialised in paediatrics where she worked with children in care.
Throughout her career, Sonia has been a Team Leader, Care Coordinator, Senior Paediatric Complex Care Coordinator, Quality Assurance Manager, Business Development Manager and Clinical Business Manager.
Sonia has a National Nursery Examination Board qualification and an NVQ in Healthcare. She is also a Safeguarding Ambassador and is currently working towards her Level 5 NVQ in Management.


Why I chose Helping Hands


“I decided to work for Helping Hands because of the family ethos and its outstanding reputation in the industry. I feel the service we provide is of an excellent quality, and I enjoy the satisfaction of keeping my customers and staff happy.”


Frequently Asked Questions about Helping Hands Home Care (Lincoln)

What Type of Services does Helping Hands Home Care (Lincoln) offer?

Helping Hands Home Care (Lincoln) offers Home Care.

How many Carers does Helping Hands Home Care (Lincoln) employ?

Helping Hands Home Care (Lincoln) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Lincoln) to verify any information. View our terms and conditions. Helping Hands Home Care (Lincoln) has a Platinum Service – more info.