Quality Care Dorset Ltd

192 Somerford Road, Christchurch BH23 3QG
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9.6 15 Reviews
  • Quality Care Dorset Ltd, Christchurch
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Care Provided by Quality Care Dorset Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Quality Care Dorset Ltd
  • Person in charge
  • Alison Fox (Director)

Funding & Fees Guide for Quality Care Dorset Ltd

  • Prices

  • Fees are discussed on assessment
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Quality Care Dorset Ltd Reviews (15)

9.6

Quality Care Dorset Ltd has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Quality Care Dorset Ltd has 15 reviews.

Overall Experience

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Date Published

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Review from S W (Son of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care Dorset looked after my dad for 3 years and I would like to express my deepest gratitude to the incredible team. Throughout this time, their compassion, and unwavering dedication made a profound difference in our lives.
From the very beginning, they provided not just exceptional care, but
also genuine kindness that went above and beyond their duties. The attentiveness to his needs made him feel comfortable and respected. They handled every situation with grace and patience, ensuring my dad always felt valued and understood.
Their presence brought immense comfort to our family, knowing that he was in such capable and caring hands. They were not just carers, but became part of our lives, offering support and empathy during the most challenging times. Sadly, my dad passed away recently, but we will forever be grateful for the love and care they provided him. Their dedication and kindness will always be remembered, and we cannot thank them enough for their extraordinary service

Reply from Alison Fox, Director at Quality Care Dorset Ltd

It was an absolute pleasure to be part of your dad's care and an honour to be providing support right to the end. I thank you so much for this amazing review, this really is what care is ultimately about and one to be very proud of. This has been expressed to all the team from the care staff to the office team who really appreciate your reviews. Thank You, Thank You, Thank You!


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Review from C J (Friend of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour and close friend was fortunate enough to be cared for by the team. His late wife had also been cared for by the same team. I have had a lot of connections with care agencies over the years and I have never encountered such a harmonious and delightful team. They all were so attentive, went
the extra mile and were always amenable. The gentleman looked forward to their visits. He was even visited in the hospital and many of the carers attended his funeral which, I consider, speaks volumes. I would recommend them to anyone. Vulnerable people in the community are lucky to have such a caring company in the area.

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Review from Alexandra G (Daughter-in-law of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care Dorset have been wonderful in the care they have and are providing for my mother-in-law. My mother-in-law has dementia and was initially reluctant to have carers coming in. The lovely deputy manager was amazing in alleviating our fears and so knowledgeable and kind to my mother-in-law.
A comprehensive assessment took place taking into account all my mother-in-laws holistic needs, likes and dislikes. The manager and all the staff that attend to my mother-in-law are kind, patient, understanding and always professional. We feel very fortunate to have found them and can not recommend them more highly to care for a loved one in their own home. The support we have received as a family has taken a huge amount of pressure off us and given us great peace of mind in the knowledge that she is receiving excellent care.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Please accept my apologise in the delay, in coming back to you, thank you for your kind words, we are extremely fortunate, we are given opportunities to learn and evolve as a service and as individuals, being invited into a person's life in any form is a blessing.
Wishing you and your family the very best in the future.


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Review from K B (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care Dorset has been looking after my aunt for a few years now and lately my mum at home, they have provided daily personal care for both of them who are bedridden and in my mum's case has dementia, in such a professional, kind and caring way.
What a fantastic team of ladies who in my opinion
go the extra mile and always have a smile on their face and a pleasant can-do attitude.
They have been so accommodating and flexible in terms of helping in emergency situations which without them I am not sure what we as a family would have done.
I can't praise them all highly enough for everything they do on a daily basis to make sure my aunt and mum are comfortable and well looked after. I have seen such an improvement in my mum since coming under their excellent care and would highly recommend their services.
Well done ladies and please know you have my and my family's most sincere thanks for your hard work.

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Review from C S (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last three years in between hospital admission, Quality Care Dorset cared for my mother in her own home. It started with visits 4 times a day to provide help with getting up and breakfast in the morning, a visit and lunch at lunchtime, another at supper time and one at bedtime. They made sure
that Mother was fed, clean and took her tablets. As Mother needed more assistance the visits were increased and shopping was done for her and she was able to sit in the sun in her wheelchair when she was unable to walk. Since January 2022 Quality Care Dorset have provided care 12 hours per day and after the last hospital admission 24 hours a day as Mother did not want to be left alone.
Mother died yesterday, as she wanted, at home at the age of 107, her latter years prolonged by the excellent care she received especially bearing in mind she was almost blind, very deaf and doubly incontinent. The women from Quality Care Dorset have been wonderful, made friends and looked after Mother better than I could have done.

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Review from Ian P (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care at home from Quality Care since November 2020. Over time this has steadily increased with her increasing frailty to the level of 4 visits each day. The care has been really very good with some of the individual carers developing a close and very caring bond. The service has
been responsive and proactive in managing her care and maintaining good communication with emergency services, GP, nursing staff, myself and of course Mum. In May she celebrated her 101st birthday whilst still in her own home; this was made entirely possible through the ongoing care and support given by QC. With anyone of this ripe age, care is not always easy and there are many unforeseeable events, extra demands and mishaps to be managed, sometimes at very inconvenient hours. I am pleased to say that Mum's needs were always prioritised; I am most grateful to all their staff.

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Review from Elizabeth R (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care has looked after my elderly mother for some time now, and they really do care. She now has two carers four times a day due to her health issues, and they always ring me if they feel there are any immediate issues, and I know I can always call them. Someone will always answer the phone!
The carers always take their time with Mum and make sure she is comfortable before they leave her. Kind, conscientious carers. Excellent service from the manager down.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Thank you for this fantastic review. Always great to get some positive feedback about our service. This really helps to boost staff morale, particularly with being so busy at this current time. It is an honour to be able to provide care for mum, and so, so happy she gets the service she deserves to have. Thank you again for this feedback; it really means alot.


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Review from E B (Stepdaughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care, Dorset supported my mum and I through the end of life care of my mum's partner. Two carers came four times a day, whilst mum and I covered the rest of his care needs. I simply cannot fault the whole team! Headed by the manager, who couldn't have been more supportive, making sure that even
if they weren't there, we could call her at any time should we have a problem - need advice or indeed if we needed someone to come and help - all the girls urged us to call and one of them would be near enough to pop in. If my mum's partner was asleep or didn't need anything for the call, they all offered to help us with any other jobs we might need doing, often just having a chat with us all. At each call and dealing with his personal care needs, they were professional, caring, kind and gentle, maintaining his dignity at all times. Never rushed and always felt like they had plenty of time.
The manager, two staff members in particular and all the girls, thank you so much for making a difficult time better, you really do care!

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Review from M W (Daughter of Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care Dorset team have been so very kind and professional in looking after my parents both with separate needs.
I can highly recommend them.
If it wasn’t that my father now needs 24 hour care I would still be using their services.
The team have come part of our family.

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Review from Alexandra F (Next of Kin) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is 102 years old and is increasingly frail and suffering from memory loss. We engaged Quality Care, Dorset several months ago and they provide carers who visit my aunt four times per day. They are reliable and take on extra tasks, when required. They keep us in touch with any unexpected events
and send clear monthly bills. The carers are personable, friendly and take time to chat to my aunt. The administration and management team have relevant experience and run a very effective organisation.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Many thanks for this review. It makes all the staff very happy to receive positive feedback.


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Review from D A (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Quality Care have been wonderful to my dad, visiting him two or three times a day, helping with his personal and medical care and importantly, taking time to chat with him and treating him with kindness. The manager and team have always been very accommodating and quick to adjust if we have
had to change his requirements. Thank you for the excellent care.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Many thanks for this review. I am so proud of the staff and how they care so much about all of our clients. We strive to achieve a service that meets all our clients' needs. It means a great deal to have these reviews. Thank you so, so much.


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Review from Simon H (Son of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my Mother in the last stage of her dementia, all your team showed such care and compassion and were professional all the way through while helping with everything. I can’t fault the service you all gave, right up to my mother's passing.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Thank you so much for this review, it was such a pleasure and a privilege to be part of mum's care.


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Review from David C (Son of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend Quality Care Dorset. The support provided by Quality Care has been crucial in allowing my mother, at the age of 97, to continue living independently in her own flat. She speaks highly of the warmth and empathy of all members of the care team, and it is clear that they understand
her needs and skilfully anticipate the help that is required. I receive regular updates, including emails and calls, to ensure that I am involved in my mother's care. This is particularly reassuring given the current lockdown as I live 300 miles away from my mother. This responsiveness typifies the quality of service that the team provide, and I feel that care is genuinely central to their ethos.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

David many thanks for this review, it is hugely appreciated. It is not only an honour but a pleasure to be part of your mother's care. We are very lucky to have a great team that share similar values and will absolutely continue to provide a service that we can all be so proud of. Thank you so so much this will be shared with all the team.


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Review from Rebecca K (Daughter of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic company. They really do provide "quality care". I cannot recommend her girls highly enough. They have provided fantastic palliative care to my beautiful mum over the past few weeks and at all times with the utmost care and compassion and respect for mum (and for us). Thank you you really
are all angels and have made this horrendous time more bearable.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Thank you so so much for this amazing review! Our mission here is to always put our clients first, to be professional, respect one another and be committed to continual improvement. We are so lucky to have a team that has compassion and experience with providing a quality service that our clients so deserve. I can't thank you enough for this, it makes me feel so proud of my team and of the work we do. It is most definitely our end goal in ensuring our clients and our staff are happy.


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Review from Jacqueline C (Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality Care Dorset has provided professional and compassionate care for my dad at the end of his life. They responded quickly to my enquiry, and care was in place within days. They treated both myself and my dad with respect.

Reply from Alison Fox, Director at Quality Care Dorset Ltd

Thank you Jacqueline for you amazing review. It makes it all worth while knowing you would highly recommend and to have positive feedback is amazing and was an absolute honour to of been part of your dads care. Very much appreciated.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Quality Care Dorset Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Quality Care Dorset Ltd is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality Care Dorset Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Quality Care Dorset Ltd

What Type of Services does Quality Care Dorset Ltd offer?

Quality Care Dorset Ltd offers Home Care.

How many Carers does Quality Care Dorset Ltd employ?

Quality Care Dorset Ltd employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Care Dorset Ltd to verify any information. View our terms and conditions. Quality Care Dorset Ltd has a Basic Service – more info.