Alcedo Care Lancaster & Wyre

43 Northgate, White Lund Industrial Estate, Morecambe LA3 3PA
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10 46 Reviews
  • Alcedo Care Lancaster & Wyre, Morecambe
Alcedo Care Lancaster & Wyre aims to provide the very highest standards of care and customer service in their home care and temporary healthcare staffing solution services.

They are experts in their field and takes pride in the work they do to enhance the quality of life of people in the community and enable them to remain in the comfort of their own homes.

Staff at Alcedo undergo a rigorous selection process to ensure they share the moral values of Alcedo and have the ability to provide professional and non-intrusive care.

The wide range of care services Alcedo provides includes elderly care, dementia care, end of life care, personal care, complex care and more.

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Care Provided by Alcedo Care Lancaster & Wyre

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Midwives
  • Nursing/Care Home Nurse
  • Nutritionist
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Floyd (Area Manager)

Funding & Fees Guide for Alcedo Care Lancaster & Wyre

  • Prices

  • From £34.00 per hour

  • Please contact us to discuss fees per package

Alcedo Care Lancaster & Wyre Reviews (46)

Total of 46, showing 1-20
10

Alcedo Care Lancaster & Wyre has a Review Score of 10 (9.956) out of 10, based on 15 reviews in the last 2 years. Over all time Alcedo Care Lancaster & Wyre has 46 reviews.

Overall Experience

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Date Published

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Review from Andrea F (Granddaughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care has been outstanding. The set-up of the care package was mobilised quickly and dealt with in a professional yet caring manner. All carers so far have been lovely and hard-working. The app is also a good tool. We had to increase the care cover due to unforeseen circumstances and they ensured
that was in place from the date we requested. Thank you for your excellent service so far.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience with Alcedo Care. It's wonderful to hear that the set-up process was smooth and that our carers have been meeting your expectations with professionalism and compassion. We're also pleased that you find the app a useful tool for keeping track of care. Ensuring continuity and flexibility in care is a priority for us, so we're glad we could accommodate the increase in cover promptly when needed. If there's anything more we can do to support you, please don't hesitate to reach out. Thank you again for your trust in Alcedo Care.From all teams at the Lancaster office.


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Review from S T (Daughter of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been amazing with Mum. She looked forward to them coming in everyday and became good friends with a few. Thank you so much for taking such great care of her.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you for such kind words, Alcedo Care are glad we could support your mum at a time when needed. Thank you from all the office team.


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Review from A B (Mother of Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son's main carer has developed a strong bond with him and is always professional, caring and patient when doing his job. My son's carer is attentive and reactive to seizures and understands his moods. He is always on time and fits well into my son's routine and the every day of our household. He
always goes above and beyond to discover. A great carer means we can be sure that my son is happy and healthy.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you so much for your kind words and thoughtful feedback regarding your son's carer. It's heartwarming to hear about the strong bond they've developed and the positive impact this has on your son's routine and overall well-being. We're delighted to know that the carer's professionalism, attentiveness and ability to adapt to your son's needs have made a difference to both him and your household. Going above and beyond is a standard we strive for and it's wonderful to hear that it's being reflected in the care provided. Your feedback is truly appreciated and will be shared with the carer, as it's always motivating to know that their efforts are making such a meaningful impact. Please don't hesitate to reach out if there's anything further we can do to support you and your family. From all the team at Alcedo Lancaster.


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Review from T J (Mother of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank this care company, very grateful they look after my daughter. Excellent care provided, being a mother had very good experience. Management - they always listen to any requirements. I really would like to appreciate and strongly recommend Alcedo Care.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you for the lovely feedback and your review. It's a pleasure knowing we can support both you and your daughter. Thanks from all the office team in Lancaster.


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Review from Antonia W (Mother of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is absolutely amazing! Our lives have changed so much, not just the child but the whole family for the better. Taking a great strain off us all!

Reply from Victoria Leecy, TBA at Alcedo Care Lancaster & Wyre

Thank you for your lovely review. We will pass this on to the team. Kind Regards.


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Review from D G (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy when the carers come and take me out they are very respectful, chatty and happy we always have a good time.

Reply from Sarah Young, TBC at Alcedo Care Lancaster & Wyre

Wonderful review, we enjoy our visits with you. Lovely to hear we are making a difference to your life.


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Review from J K (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant care company. They really do care. I would highly recommend them. They will always go the extra mile.

Reply from Sarah Young, TBC at Alcedo Care Lancaster & Wyre

Thank you so very much for a wonderful review. All the staff thoroughly enjoy assisting you to have the most enriched life possible.


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Review from A B (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my father over the last twelve months has been excellent. He was treated with kindness, patience and dignity at a time that was very difficult for him. The company provided by his carers also helped him to cope in a difficult period of his life and we are very grateful.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

I'm truly touched to hear such kind words about the care your father received. It's heart-warming to know that he was treated with the compassion, patience, and respect he deserved during such a challenging time. I'll make sure to pass on your gratitude to the carers who made such a positive difference in his life. If there's anything else I can do to support you and your family, please don't hesitate to let me know. Thank you from all the office team at Lancaster.


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Review from Margaret S (Daughter of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care assessor attended the review with my mother and I. We discussed Mother's needs, any further needs and how the carers were managing her needs. All was satisfactory and we are really pleased with the care, consideration and work of the carers who attend to her needs. Thank you very much to you
all.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you so much for your kind words! It's truly heartening to hear that you're pleased with the care and attention your mother is receiving. Our team strives to provide the highest level of support, and it's wonderful to know that our efforts are making a positive difference in your lives. Your appreciation means a lot to us, and we're here to continue supporting your family in any way we can. Thank you again for entrusting us with your mother's care. From all the office team at Alcedo Care Lancaster.


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Review from Tasleem J (Mother of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review to express my deepest appreciation and gratitude provided by your company, I am delighted to say that Alcedo Care has exceeded all my expectations. Each member of the team, from the carers to the manager has shown genuine concern and empathy towards my child's well-being.
The
team leader deserves special recognition for her excellent leadership skills and strategic decision-making, and her knowledge have greatly contributed to the well-being of my child.
I must also mention our regular carer, who has done an outstanding job in looking after my child. Her dedication, patience, and hard work have been invaluable in meeting my child's specific needs. Her caring nature and ability to create a supportive environment have helped my child feel safe and comfortable under her care. Alcedo Care has truly satisfied me on all companies, and I highly recommend Alcedo Care to anyone in need of professional and reliable care.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

Thank you so much for taking the time to share your heartfelt review. We are truly honoured to receive such warm words of appreciation and gratitude from you.
It brings us immense joy to know that Alcedo Care has not only met but exceeded your expectations. Our team is dedicated to providing compassionate and professional care, and your kind words affirm that we are doing that.
We greatly appreciate your recognition of our team members, from the carers to the manager and the team leader. It's wonderful to hear that their genuine concern, empathy, and leadership skills have made a positive impact on your child's well-being. We are committed to maintaining high standards in our services, and your feedback encourages us to continue delivering exceptional care.
Thank you from all the office team at Alcedo Care Lancaster.


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Review from M N (Wife of Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with having carers in our home has been absolutely fantastic - their professional approach and performance are always a pleasure. They are a delight to meet and know each one individually, working together in harmony for the benefit of us both. Thank you!

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

We greatly appreciate your wonderful review. It's truly rewarding to receive such positive feedback about Alcedo carers and the service they have provided to you. Thank you from all the team at Lancaster!


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Review from John K (Husband of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to my wife are brilliant, they are always thoughtful, considerate and friendly. My wife's condition means she requires consistency of care and carers, and the care coordinator is very good and understands this and makes sure it happens. We could not be happier with the care we receive.

Reply from Lisa Floyd, TBC at Alcedo Care Lancaster & Wyre

We are truly grateful for your heartfelt message and the kind words of appreciation for our carers and our care coordinator. Your feedback brightens our day and reminds us of the significance of our mission.


Providing consistent, thoughtful, and considerate care is at the core of our commitment to our clients. It's wonderful to hear that your wife has received such dedicated support from our team.
I will pass on your feedback to our exceptional carers and our care coordinator. Thanks from the entire team at Lancaster.


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Review from Michael B (Son of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat my mother with respect and make her feel comfortable and relaxed in their company.
One carer in particular does a great job and a lot for her and makes her laugh. Time keeping is good, if I have any problems, it is dealt with straight away.

Reply from Victoria Leecy, TBA at Alcedo Care Lancaster & Wyre

Thank you for your lovely response.
Kind regards,
Vickie


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Review from R G (Husband of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care for my wife who is suffering from a range of medical problems including dementia, Ménière's disease and many others and have been receiving care from Alcedo carers who have been found to be friendly, obliging, caring, helpful what more could I say! Thanks.

Reply from Nicki grain, Care Manager at Alcedo Care Lancaster & Wyre

Thank you for your lovely review. It is a pleasure to be able to support you and your wife.


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Review from J H (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always give 100% plus care and support, my carer and I have built up a fantastic bond over the last three years.
The management now ring me with any changes. I look forward to my Tuesdays and Thursdays. Alcedo has changed my life for the better, as my carer has my health and best interests at heart.

Reply from Victoria Leecy at Alcedo Care Lancaster & Wyre

Thank you for your lovely response.


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Review from R S (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been absolutely wonderful.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Lancaster & Wyre

Many thanks for your lovely review. Best regards.


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Review from M R (Niece of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relatives and I have always highly rated the service provided by Alcedo Care. The Carers themselves are all patient, compassionate and very caring. Always attentive to the needs of the person they are visiting. They respect the individuals, their situation and their wishes at all times. The Administration
team and systems are exceptionally good; staff are accessible at all times and they respond to messages very promptly. Would highly recommend.

Reply from Nicki grain, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you very much for your lovely review and kind words.
I will ensure that our care team receives this lovely feedback.
Thank you for taking the time to submit a review for Alcedo Care Lancaster.


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Review from B B (Mother of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, Alcedo Care is reliable and caring. However, there have been instances when not all care has been carried out, for example, a sandwich not made for lunchtime. Although we have asked for a visit from carers in the morning from 10.30-11.00 sometimes, they have only been arriving around 11.30
am, which means it is nearly lunchtime before my son has a shower.

Reply from Nicki grain, Care Manager at Alcedo Care Lancaster & Wyre

Good morning, I am glad to hear that on the whole, you are having a good experience with Alcedo Care.
I am sorry to hear that sometimes not all tasks are being completed, and visit times are not at the preferred time. I am more than happy to work with you, and the rest of our team to ensure that going forward, we do not have these issues. I know from speaking to yourself that your son enjoys the company of our carers and has built a good relationship with his regular carers. I am sure that together we can move forward positively.
Thank you for your review.


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Review from Wendy H (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are outstanding, lovely and very professional, they really do understand my mum and her needs. They are very helpful and supportive.

Reply from Nicki Grain, Care Manager at Alcedo Care Lancaster & Wyre

Thank you very much for your lovely review. It is really nice to hear how supportive the staff are.
Many thanks.


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Review from Teresa D (Friend of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's my pleasure to say your team of carers, I have found that they go all in and above what their duties are. Happy, polite, caring, very very respectful. I would not think twice to give a very good recommendation to other clients that need this sort of care!

Reply from Nicki Grain, Care Manager at Alcedo Care Lancaster & Wyre

Many thanks for your lovely review. It is great to hear feedback like this. Kind regards


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Alcedo Care Lancaster & Wyre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Alcedo Care Lancaster & Wyre is calculated as follows: ( (86 Excellents x 5) + (4 Goods x 4) ) ÷ 90 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Lancaster & Wyre is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (6)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations/Registered Manager for Alcedo Care Lancaster. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.


Lisa

Lisa Floyd

Job Title: Area / Registered Manager

Joined: 2023

My name is Lisa and I’m the Registered Manager at Alcedo Care Lancaster.


I have over 10 years of experience in the health and social care setting, and I have worked in a variety of roles throughout my career ranging from a healthcare assistant to a registered manager.


I have attended university and completed my foundation degree and bachelor’s degree in Health & Social Care.


My role as a manager is to enable and monitor compliance with the fundamental Standards across regulated activities and share legal responsibilities in relation to that position with the provider.


I strive to go above and beyond to ensure a proficient service is delivered and while working here at Alcedo Care my priority is to ensure we are delivering outstanding care to all clients as this will enhance the quality of lives.


I’m proud to be part of the Alcedo team.


Donna

Donna Bentham

Job Title: Care Manager

Joined: 2024

Hi, my name is Donna and I am the Care Manager for Alcedo Care Lancaster.


Maureen

Maureen Wood-Newns

Job Title: Care Coordinator

Joined: 2022

My name is Maureen and I’m a Care Coordinator at Alcedo Care Lancaster. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


I have worked in the care sector for over 20 years, only recently returning back to it after a break. I have mainly worked in mental health, working in care homes as a Senior Carer and now moved over to Home Care as a new challenge.


I have a very keen interest in photography and in my time off I am out with my camera, trying to capture the perfect shots. Nature is what I enjoy the most. I also enjoy horse riding and had a horse until two years ago.


I am an Administrator for a charity called Zoe’s Journey, which raises money for research into curing cancer in dogs. The charity was set up by the owner of a dog called Zoe who beat cancer and eventually passed away of old age. The charity is in her memory.


Amy

Amy Young

Job Title: Field Care Supervisor

Joined: 2023

My name is Amy, I have been in the care industry for 12 years. I have an NVQ Level 3 in health and social care along with a supervisory Level 2 qualification.


In my spare time, I enjoy spending days out with my 6-year-old daughter Luna.


I love visiting the zoo, parks and local cafes.


Peter

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Lancaster. I work to fill our care jobs in Lancaster and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Lancaster care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Lancaster area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.


Frequently Asked Questions about Alcedo Care Lancaster & Wyre

What Type of Services does Alcedo Care Lancaster & Wyre offer?

Alcedo Care Lancaster & Wyre offers Home Care & Nursing Care.

How many Carers does Alcedo Care Lancaster & Wyre employ?

Alcedo Care Lancaster & Wyre employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Lancaster & Wyre to verify any information. View our terms and conditions. Alcedo Care Lancaster & Wyre has a Platinum Service – more info.