Alcedo Care Lancaster & Wyre

43 Northgate, White Lund Industrial Estate, Morecambe LA3 3PA
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10 46 Reviews
  • Alcedo Care Lancaster & Wyre, Morecambe
Alcedo Care Lancaster & Wyre aims to provide the very highest standards of care and customer service in their home care and temporary healthcare staffing solution services.

They are experts in their field and takes pride in the work they do to enhance the quality of life of people in the community and enable them to remain in the comfort of their own homes.

Staff at Alcedo undergo a rigorous selection process to ensure they share the moral values of Alcedo and have the ability to provide professional and non-intrusive care.

The wide range of care services Alcedo provides includes elderly care, dementia care, end of life care, personal care, complex care and more.

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Care Provided by Alcedo Care Lancaster & Wyre

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Midwives
  • Nursing/Care Home Nurse
  • Nutritionist
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Floyd (Area Manager)

Funding & Fees Guide for Alcedo Care Lancaster & Wyre

  • Prices

  • From £34.00 per hour

  • Please contact us to discuss fees per package

Alcedo Care Lancaster & Wyre Reviews (46)

Total of 46, showing 21-40
10

Alcedo Care Lancaster & Wyre has a Review Score of 10 (9.956) out of 10, based on 15 reviews in the last 2 years. Over all time Alcedo Care Lancaster & Wyre has 46 reviews.

Overall Experience

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Date Published

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Review from Debra F (Sister of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the support you give to my sister. This helps me and my parents. The team are so professional, friendly, and knowledgeable. My sister is very happy with your services. Confident in their help always.

Reply from Nicki Grain, Care Manager at Alcedo Care Lancaster & Wyre

Thank you for your lovely review. It is a pleasure to be able to support your sister. Kind regards.


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Review from Shaun T (Son of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, polite, caring, always on time, and reliable.

Reply from Nicki Grain, Care Manager at Alcedo Care Lancaster & Wyre

Thank you very much for your lovely review. Kind regards.


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Review from Gina L (Daughter of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer who attends is patient, friendly, understand the care needs required and treats Mum with care and respect. The carers are rarely late and always have a professional approach and chat with Mum, taking her wishes and choices on board. The carers are great with the rest of the family and they
are treated as part of the family. We are extremely happy with the support and help the carers provide and the patience and understanding they give Mum.

Reply from Nicki Grain, Care Manager at Alcedo Care Lancaster & Wyre

Thank you so much for your lovely review. It is a pleasure to care for your Mum. Many thanks.


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Review from Andrew H (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A top-class service. The carers are always friendly and very helpful. My mum treats them like friends and enjoys chatting with them whenever they visit. Being on her own, she loves having company and, although her dementia is worsening, she is always very cheerful. In fact, I have never known my mum
to be happier in her life.

Reply from Nicki Grain, Registered Manager at Alcedo Care Lancaster & Wyre

Good morning Andrew, thank you so much for your lovely review. It is lovely to hear that your Mum enjoys her visits with our carers. It is a pleasure to be able to support your Mum. Many thanks.


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Review from M P (Son of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 12 months, my mum has been receiving twice-daily visits from the carers provided by Alcedo Care. All the carers were very friendly and made mum feel at ease. They were extremely helpful and supportive and carried out all tasks that were required. The quality of the care provided gave me
confidence that mum was able to continue living independently in her own home with their support.

Reply from Nicki Grain, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your lovely review. It was a pleasure to care for your mum and we all wish her the best of luck for the future. Best regards.


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Review from Elsie P (Wife of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has suffered from multiple myeloma for over four years and when it became apparent no more could be done the NHS arranged for a hospital bed to be provided and your carers stepped in for the last 16 days of his life.
Words cannot describe the reassurance it gave me personally, and which
enabled him to die at home as he wished. Your carers never failed to turn up 4 times a day and the and the care they provided was professional and always carried out with good humour.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you Elsie for your kind review - we had the pleasure of meeting your husband. Best Regards Rosie and the team.


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Review from Fiona B (Daughter of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was widowed and needed a little help to remain in her own home the Alcedo staff stepped in. The staff were so lovely with mum and always chatted whilst helping her with not only personal care but help around the home. She looked forward to their visits which after having had initial resistance
to 'strangers' coming into her home was a real turn up for the books! As mum's health declined and end-of-life care was required, I didn't expect the care and support to be extended to the whole family. They helped in all manner of ways, practical, advice, moral support. All the staff both on the ground and in the office go above and beyond every single day. I would not hesitate to recommend Alcedo to others.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you Fiona, it was a real pleasure caring for and supporting mum and the family too! We hope you are well, Best Regards Rosie and the team


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Review from Sarah H (Daughter of Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Alcedo Care took such amazing care of my mum. They all arrived with a smile and always acted very professionally all whilst maintaining my mum's dignity. The carers really helped my mum to feel relaxed by being chatty and light-hearted during their visits. There is no greater comfort
for the family than hearing your loved one having a laugh and a joke with the carers who are in your home. I would highly recommend Alcedo Care.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you, Sarah, it was a pleasure to care for your mum and the family. Best Regards Rosie and the team.


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Review from Susan G (Daughter of Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live with me and my family following a cancer diagnosis. Her wishes were for end-of-life care provided by her family, a hospice team, and other health and social care practitioners. Alcedo carers played a vital role in supporting both mum and my family. Her final weeks were happy and as
comfortable as could be expected. The empathy and kindness carers demonstrated in every visit made a difference to us all, especially mum. Thank you.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you, Susan. Your review and feedback is very much appreciated. I am pleased we were able to provide comfort at a difficult time to Mum and her family. Best Regards Rosie and the team.


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Review from Duncan L (Son of Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round care. Very kind with my mum. Communication is good.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you, Duncan! Really appreciate your kind review and feedback. Best Regards Rosie and the team.


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Review from Barry H (Son of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly about Alcedo Care Lancaster & Wyres care for my mother during her rehabilitation from a spinal compression injury. From the introductory visit (sensitive, respectful, comprehensive, unrushed, unpushy) through to the consistently high quality of care offered by all carers on
a daily basis, my mother has felt supported and encouraged to make excellent progress. To such an extent that she has been able, progressively, to reduce the frequency of care visits. More than this, the carers' interpersonal skills and emotional intelligence have had a profound impact on my mother's psychological state and sense of wellbeing. From previous experience, we went from nervously expecting some deterioration after a promising start, we wondered if punctuality and bedside manner might drop over time, but our fears have been entirely misplaced. In our opinion, Alcedo should be seen as the gold standard from which all care provision should be measured.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Hi Barry, your feedback is greatly received, and makes me extremely proud of the care staff and team. Thank you for your review. Best Regards Rosie and the team.


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Review from Wendy H (Daughter of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a nurse working for the NHS so am aware of standards required in providing good care to people. My mother who recently turned 90, fractured her spine and also ended up with major depression. She needed continued support in her recovery once the NHS support ended. This is where Alcedo Care Lancaster
& Wyre have been invaluable. Our family and mother (most importantly) have found every single carer to have been very professional, friendly, helpful, and punctual in assisting my mother in making a dignified and growing recovery. A huge weight off my shoulders knowing she was happy as I still work full time and don't live in Lancaster. The management team did a very thorough initial assessment and have been readily available throughout to make any adjustments required to her care. Well done team Alcedo - extremely grateful for your services. Highly recommended.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Hi Wendy, your feedback is greatly received and makes me extremely proud of the care staff and team. Thank you for your review. Best Regards Rosie and the team.


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Review from Carole C (Wife of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate and gentle ministrations to my late husband. Friendliness and good humour from all Alcedo carers. Would highly recommend it to all in need. In fact, cannot find enough superlatives to praise them enough.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Hi Carole! Thank you so much for your kind review - much appreciated. Best Regards, Rosie and the team.


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Review from Mike M (Brother of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living 70 miles away from my dear sister I am so pleased that Alcedo Care is responsible for her care. Since they have taken over her care she has improved in both body and spirit, regaining her vest for life. I have only met with one of Alcedo's staff but was impressed by the professionalism and the
empathy he showed her. Taking time out to provide exercises and despite what must have been a busy schedule, he was keen to converse and share aspects of his life with her. I am extremely impressed by this company and would recommend them without hesitation.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you Mike for your great feedback and review. I am pleased you are reassured that your sister is in safe hands. Best regards, Rosie and the team.


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Review from Anne C (Daughter of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the care you provide for mum. The small team of carers are like extended family as mum enjoys their visits because they always make her laugh. The carers are proactive in finding ways to help mum and carry out tasks in a professional manner, whilst being sensitive to her
dignity. Any concerns about mum's health or well-being are recorded and followed up immediately. The care assessor responds quickly to any changes in support required and like the rest of the team, goes above and beyond what is required to ensure mum is well cared for. Thank you so much.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you Anne for your lovely review, I am very pleased to hear you are happy with the service. Best regards, Rosie and the team.


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Review from Lorna B (Wife of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are absolutely brilliant. They arrive on time each day and nothing is too much trouble. They treat my husband with dignity and are always so kind and pleasant and very helpful. They go out of their way to make things as easy as possible for both of us.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you, Lorna - we are really pleased that you and your husband are happy with the service. Best regards, Rosie and the team.


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Review from John B (Husband of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, cohesive team.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you John for a kind review. Best regards, Rosie.


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Review from Audrey H (Wife of Client) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers started 18th January 2021. We have been very pleased with the services. Everything excellent. Great staff.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you, Audrey, for your review - I am pleased you are happy with the service. Kind regards, Rosie and the team.


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Review from Jayne C (Sister of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that I have met who visit my brother are really professional, kind and friendly. This morning my brother was unwell and a member of staff from the office rang to let me know. It’s really reassuring to know they keep me updated as I do not live at the address. The office staff I have spoken
to are also really nice and helpful and we want to thank them all. They all do an amazing job and especially during these difficult and uncertain times. Thank you.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Hi Jayne, thank you for your kind review - we take pleasure in supporting your brother and you too! Take care. Regards, Rosie and the team.


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Review from Annette H (Daughter of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care and support given by the company and more importantly the carers who have come in to support my mum. Their patience, professionalism, knowledge and dedication has been first class. I have found all the carers to be trustworthy and taken a personal interest in
the wellbeing of my mum. A big thank you. And would highly recommend.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Hi Annette,
Thank you for your kind review - we hope your mum settles in her new home.
All the best,
Regards, Rosie.


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Alcedo Care Lancaster & Wyre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Alcedo Care Lancaster & Wyre is calculated as follows: ( (86 Excellents x 5) + (4 Goods x 4) ) ÷ 90 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Lancaster & Wyre is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (6)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations/Registered Manager for Alcedo Care Lancaster. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.


Lisa

Lisa Floyd

Job Title: Area / Registered Manager

Joined: 2023

My name is Lisa and I’m the Registered Manager at Alcedo Care Lancaster.


I have over 10 years of experience in the health and social care setting, and I have worked in a variety of roles throughout my career ranging from a healthcare assistant to a registered manager.


I have attended university and completed my foundation degree and bachelor’s degree in Health & Social Care.


My role as a manager is to enable and monitor compliance with the fundamental Standards across regulated activities and share legal responsibilities in relation to that position with the provider.


I strive to go above and beyond to ensure a proficient service is delivered and while working here at Alcedo Care my priority is to ensure we are delivering outstanding care to all clients as this will enhance the quality of lives.


I’m proud to be part of the Alcedo team.


Donna

Donna Bentham

Job Title: Care Manager

Joined: 2024

Hi, my name is Donna and I am the Care Manager for Alcedo Care Lancaster.


Maureen

Maureen Wood-Newns

Job Title: Care Coordinator

Joined: 2022

My name is Maureen and I’m a Care Coordinator at Alcedo Care Lancaster. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


I have worked in the care sector for over 20 years, only recently returning back to it after a break. I have mainly worked in mental health, working in care homes as a Senior Carer and now moved over to Home Care as a new challenge.


I have a very keen interest in photography and in my time off I am out with my camera, trying to capture the perfect shots. Nature is what I enjoy the most. I also enjoy horse riding and had a horse until two years ago.


I am an Administrator for a charity called Zoe’s Journey, which raises money for research into curing cancer in dogs. The charity was set up by the owner of a dog called Zoe who beat cancer and eventually passed away of old age. The charity is in her memory.


Amy

Amy Young

Job Title: Field Care Supervisor

Joined: 2023

My name is Amy, I have been in the care industry for 12 years. I have an NVQ Level 3 in health and social care along with a supervisory Level 2 qualification.


In my spare time, I enjoy spending days out with my 6-year-old daughter Luna.


I love visiting the zoo, parks and local cafes.


Peter

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Lancaster. I work to fill our care jobs in Lancaster and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Lancaster care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Lancaster area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Lancaster & Wyre to verify any information. View our terms and conditions. Alcedo Care Lancaster & Wyre has a Platinum Service – more info.