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Alcedo Care Lancaster & Wyre has a Review Score of 10 (9.956) out of 10, based on 15 reviews in the last 2 years. Over all time Alcedo Care Lancaster & Wyre has 46 reviews.
Review from Chloe R (Wife of Client) published on 14 December 2020
Submitted via Postal Card •
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Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre
Thank you Chloe, we will miss you both and take care.
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Treated with Dignity
Value for Money
Review from J B (Client) assisted by family/friend published on 8 December 2020
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Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre
Thank you for your kind review! Best Regards from all the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynn W (Daughter of Client) published on 13 November 2020
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Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre
Thank you - we really appreciate your review and feedback. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S G (Wife of Client) published on 12 November 2020
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Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre
Thank you for your review - it is our pleasure. Best regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Moya C (Daughter of Client) published on 9 November 2020
Submitted via Website •
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Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre
Thank you for your kind feedback - we love visiting your dad and glad this allows peace of mind. Regards.
Staff
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Treated with Dignity
Value for Money
Review from Wendy G (Daughter of Client) published on 28 August 2020
Submitted via Website •
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Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre
Wendy, thank you so much for taking the time to do such a kind review! We take great pleasure in taking care of our customers, their families but our staff who do the excellent work in providing care too!
Kind Regards Rosie
Staff
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Treated with Dignity
Value for Money
The Review Score of 10 (9.956) out of 10 for Alcedo Care Lancaster & Wyre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.956 for Alcedo Care Lancaster & Wyre is calculated as follows: ( (86 Excellents x 5) + (4 Goods x 4) ) ÷ 90 Ratings = 4.956
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Lancaster & Wyre is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2022
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Job Title: Operations Manager
Joined: 2021
My name is Victoria Leecy, I am the Operations/Registered Manager for Alcedo Care Lancaster. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.
Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.
I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.
Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.
Job Title: Area / Registered Manager
Joined: 2023
My name is Lisa and I’m the Registered Manager at Alcedo Care Lancaster.
I have over 10 years of experience in the health and social care setting, and I have worked in a variety of roles throughout my career ranging from a healthcare assistant to a registered manager.
I have attended university and completed my foundation degree and bachelor’s degree in Health & Social Care.
My role as a manager is to enable and monitor compliance with the fundamental Standards across regulated activities and share legal responsibilities in relation to that position with the provider.
I strive to go above and beyond to ensure a proficient service is delivered and while working here at Alcedo Care my priority is to ensure we are delivering outstanding care to all clients as this will enhance the quality of lives.
I’m proud to be part of the Alcedo team.
Job Title: Care Manager
Joined: 2024
Hi, my name is Donna and I am the Care Manager for Alcedo Care Lancaster.
Job Title: Care Coordinator
Joined: 2022
My name is Maureen and I’m a Care Coordinator at Alcedo Care Lancaster. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.
I have worked in the care sector for over 20 years, only recently returning back to it after a break. I have mainly worked in mental health, working in care homes as a Senior Carer and now moved over to Home Care as a new challenge.
I have a very keen interest in photography and in my time off I am out with my camera, trying to capture the perfect shots. Nature is what I enjoy the most. I also enjoy horse riding and had a horse until two years ago.
I am an Administrator for a charity called Zoe’s Journey, which raises money for research into curing cancer in dogs. The charity was set up by the owner of a dog called Zoe who beat cancer and eventually passed away of old age. The charity is in her memory.
Job Title: Field Care Supervisor
Joined: 2023
My name is Amy, I have been in the care industry for 12 years. I have an NVQ Level 3 in health and social care along with a supervisory Level 2 qualification.
In my spare time, I enjoy spending days out with my 6-year-old daughter Luna.
I love visiting the zoo, parks and local cafes.
Job Title: Recruiter
Joined: 2023
My name is Peter and I’m the recruiter at Alcedo Care Lancaster. I work to fill our care jobs in Lancaster and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Lancaster care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.
I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Lancaster area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Lancaster & Wyre to verify any information. View our terms and conditions. Alcedo Care Lancaster & Wyre has a Platinum Service – more info.