Alcedo Care Lancaster & Wyre

43 Northgate, White Lund Industrial Estate, Morecambe LA3 3PA
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10 46 Reviews
  • Alcedo Care Lancaster & Wyre, Morecambe
Alcedo Care Lancaster & Wyre aims to provide the very highest standards of care and customer service in their home care and temporary healthcare staffing solution services.

They are experts in their field and takes pride in the work they do to enhance the quality of life of people in the community and enable them to remain in the comfort of their own homes.

Staff at Alcedo undergo a rigorous selection process to ensure they share the moral values of Alcedo and have the ability to provide professional and non-intrusive care.

The wide range of care services Alcedo provides includes elderly care, dementia care, end of life care, personal care, complex care and more.

Care Provided by Alcedo Care Lancaster & Wyre

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Midwives
  • Nursing/Care Home Nurse
  • Nutritionist
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Floyd (Area Manager)

Funding & Fees Guide for Alcedo Care Lancaster & Wyre

  • Prices
  • From £34.00 per hour


  • Please contact us to discuss fees per package


Alcedo Care Lancaster & Wyre Reviews (46)

Total of 46, showing 41-46
10

Alcedo Care Lancaster & Wyre has a Review Score of 10 (9.956) out of 10, based on 15 reviews in the last 2 years. Over all time Alcedo Care Lancaster & Wyre has 46 reviews.

Overall Experience

  • 43
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Date Published

46
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31
Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care we have received from Alcedo Care. The carers were so kind and loving. We both felt compassion from them and friendship. They went the extra mile.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you Chloe, we will miss you both and take care.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care, excellent communication with office and carers.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your kind review! Best Regards from all the team.


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Overall Experience  Overall Experience 4.0 out of 5

The company as a whole has worked as one doing what is best for Mum. Dialogue between the office and myself has always been positive. The care given to Mum and my husband has always been about them and their needs. The relationship with my mum (who has stage 6 dementia) has taken time to build and now
she is beginning to respond. I think this is down to the small number of carers attending on a regular basis.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you - we really appreciate your review and feedback. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Professional and reasonably well organised. Keep well to time. As far as possible send the same regular carers, which is most important as we have become familiar with them and trust them (my husband can easily be overwhelmed by strangers).
The standard of care is high and most carers go above and
beyond what is required of them, actively encouraging as much independence as possible. He is treated with dignity and respect.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your review - it is our pleasure. Best regards.


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Overall Experience  Overall Experience 4.0 out of 5

My father and I are extremely happy with the service and care provided by Alcedo Care. My dad has vascular dementia and lives by himself. My sister and I realised that he needed prompts to look after his basic needs, so arranged for some care to be put in place. He was reluctant at first but after
an initial visit, his mind was eased and he realised that the help would be good. He now looks forward to his visits as he has built up a relationship with all his carers. They are all very dedicated and thoughtful. One recent example of this is when they found out it was the anniversary of his long time partner's death, they clubbed together to buy him some flowers (he loves flowers) and he was really moved by the gesture. The staff always go to great lengths to make sure that my dad's needs are met and that he is comfortable and we thank them for that. It eases our minds knowing that there is someone caring for my dad, twice a day, every day. Thank you for everything you do.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Thank you for your kind feedback - we love visiting your dad and glad this allows peace of mind. Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care were very quick in providing care to my Mum when it was needed. They are all such friendly staff and we were able to ring them whenever or leave messages for them. All the carers she had where so lovely and would always make sure she was happy and had everything she needed. She very much
liked one of her carers in particular. Nothing was ever too much trouble for him and she would often look forward to him coming. I would recommend Alcedo Care to anyone as I feel that they understood everything we wanted and the carers were superb. A very friendly company that I would say, like to go beyond what is expected. Always smiling, happy to help and they not only look after all their clients but invest in their staff too. Thank you Alcedo Care for all you did for my Mum, with a special thanks to her favourite carer.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Lancaster & Wyre

Wendy, thank you so much for taking the time to do such a kind review! We take great pleasure in taking care of our customers, their families but our staff who do the excellent work in providing care too!
Kind Regards Rosie


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Alcedo Care Lancaster & Wyre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Alcedo Care Lancaster & Wyre is calculated as follows: ( (86 Excellents x 5) + (4 Goods x 4) ) ÷ 90 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Lancaster & Wyre is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (6)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations/Registered Manager for Alcedo Care Lancaster. I have a variety of experiences in the health and social care sector. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family.


Lisa

Lisa Floyd

Job Title: Area / Registered Manager

Joined: 2023

My name is Lisa and I’m the Registered Manager at Alcedo Care Lancaster.


I have over 10 years of experience in the health and social care setting, and I have worked in a variety of roles throughout my career ranging from a healthcare assistant to a registered manager.


I have attended university and completed my foundation degree and bachelor’s degree in Health & Social Care.


My role as a manager is to enable and monitor compliance with the fundamental Standards across regulated activities and share legal responsibilities in relation to that position with the provider.


I strive to go above and beyond to ensure a proficient service is delivered and while working here at Alcedo Care my priority is to ensure we are delivering outstanding care to all clients as this will enhance the quality of lives.


I’m proud to be part of the Alcedo team.


Donna

Donna Bentham

Job Title: Care Manager

Joined: 2024

Hi, my name is Donna and I am the Care Manager for Alcedo Care Lancaster.


Maureen

Maureen Wood-Newns

Job Title: Care Coordinator

Joined: 2022

My name is Maureen and I’m a Care Coordinator at Alcedo Care Lancaster. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


I have worked in the care sector for over 20 years, only recently returning back to it after a break. I have mainly worked in mental health, working in care homes as a Senior Carer and now moved over to Home Care as a new challenge.


I have a very keen interest in photography and in my time off I am out with my camera, trying to capture the perfect shots. Nature is what I enjoy the most. I also enjoy horse riding and had a horse until two years ago.


I am an Administrator for a charity called Zoe’s Journey, which raises money for research into curing cancer in dogs. The charity was set up by the owner of a dog called Zoe who beat cancer and eventually passed away of old age. The charity is in her memory.


Amy

Amy Young

Job Title: Field Care Supervisor

Joined: 2023

My name is Amy, I have been in the care industry for 12 years. I have an NVQ Level 3 in health and social care along with a supervisory Level 2 qualification.


In my spare time, I enjoy spending days out with my 6-year-old daughter Luna.


I love visiting the zoo, parks and local cafes.


Peter

Peter Nickson

Job Title: Recruiter

Joined: 2023

My name is Peter and I’m the recruiter at Alcedo Care Lancaster. I work to fill our care jobs in Lancaster and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Lancaster care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


I come from a background of sport from a young age, playing tennis to a high level and taking part in Action Sports all over the world. I started my working life in retail progressing up to management and then in the last year I have been working within the recruitment sector, recently joining Alcedo Care to help bring in quality Care staff for the Lancaster area, aligning with Alcedo’s aim of Enriching Lives and Supporting Independence.