Helping Hands Home Care (Northampton)

Unit 4, The Ridings, St Giles Street, Northampton NN1 1EZ
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9.0 3 Reviews
  • Helping Hands Home Care (Northampton), Northampton
Helping Hands Home Care (Northampton) provides person-centred, compassionate care which enables people in need of assistance to remain independent at home.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands' Northampton branch offers individually tailored support that is completely unique to you and your requirements.

The Northampton branch is part of Helping Hands, which has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include but are not limited to Milton Malsor, Harpole, Hardingstone and Great Houghton.

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Care Provided by Helping Hands Home Care (Northampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Dawn Bayliss (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Northampton)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Northampton) Reviews (3)

9.0

Helping Hands Home Care (Northampton) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Northampton) has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
1
1
3
0

Review from Stephen W (Son of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had Helping Hands for over a year. Her main carer is outstanding, she goes above and beyond and we have real peace of mind knowing mum is well cared for. All the staff are lovely and treat mum like one of their own.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise J (Niece of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been receiving support from Helping Hands Northampton for the past four months and I am pleased to report that this has been a really good decision to implement care in the morning and evening. My aunt has become familiar with the routine and the care staff who attend to her and now looks
forward to seeing someone first thing in the morning and last thing at night. The care staff have encouraged her to eat a more balanced diet (something we failed to do) and this is helping her diabetes. The care staff also report back to us any issues either with our aunt or with her living accommodation so that we can remedy them. We definitely feel that we have a good balance of care and support and this is not only providing our aunt with reassurance but us too as her family who live a considerable distance away. The office staff have also been excellent as there were some access issues to start with, but they worked with us and together we were able to resolve them. Thank you.

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Management

Treated with Dignity

Value for Money

Review from Maggie S (Niece of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have provided an excellent service for my aunt during a difficult time. They have been totally focused on her needs, and are proactive in finding solutions when problems arrive. The carers have built a good relationship with my aunt and they are supporting her staying in her own home independently.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Northampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Northampton) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Northampton) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Taylor-Jackson

Job Title: Branch Care Manager

About me


Hello, I’m Sarah the Branch Manager for the Northampton Branch of Helping Hands. It is my job to ensure that all runs smoothly in the branch, that customers receive the highest quality care and that carers are fully supported in their role. In my free time, I enjoy spending time with my family and visiting the seaside. Both of my sons are in the England Street Dance Team, so I spend a lot of time travelling and watching them in competitions which I love!


Experience and expertise


I started as a support worker and worked my way up through the different roles of senior support worker, team leader and then to registered manager at my previous company. I have worked in care for most of my adult life, so have a good understanding of all elements of a successful and safe branch. Throughout my career, I have gained my Level 3 NVQ in Health and Social Care and am currently working towards my Level 5.
A story that stays with me is supporting a young gentleman's transition from a residential school into supported living. Throughout his life, the only interaction he had with people was to complete necessary tasks like personal care. He was very wary and would often push people away. Through working closely with him and other professionals, we were able to increase his interactions, and improve his relationships to the point that he actually sought that closeness and didn’t want to push them away. This took a lot of hard work and perseverance but to change someone’s life like this is one of the most rewarding experiences.


Why I chose Helping Hands


I had been with my previous company for almost 9 years before I decided it was time to continue my journey elsewhere. I looked at lots of roles and different companies and was only able to find positive reviews and comments about Helping Hands – the wealth of positive feedback made me realise that this was the direction I wanted to move in.


Frequently Asked Questions about Helping Hands Home Care (Northampton)

What Type of Services does Helping Hands Home Care (Northampton) offer?

Helping Hands Home Care (Northampton) offers Home Care.

How many Carers does Helping Hands Home Care (Northampton) employ?

Helping Hands Home Care (Northampton) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Northampton) to verify any information. View our terms and conditions. Helping Hands Home Care (Northampton) has a Platinum Service – more info.