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Supremacy Care Services Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Supremacy Care Services Ltd has 1 review.
Review from Lynnette K (Friend of Client) published on 8 June 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Winfreda Chikumbindi, Registered Manager at Supremacy Care Services Ltd
Dear reviewer,
We understand your concerns and would like to address several points to provide a balanced view of the situation. Firstly, we operate using an electronic care recording system that records all care-related information, which requires the consent of the client to grant access to others. The client expressed a preference for managing his own care matters independently and despite our offer to include family and friends, he refused this. In addition, on several occasions despite continuous prompting, he often would not drink all fluids offered to him. This was recorded and communicated to the relevant healthcare professionals. Regarding the lateness, he opted for a later visit time and agreed to a range between 09:30 and 10:00 with a 45-minute leeway to accommodate unforeseen circumstances. We deeply regret the feelings this has caused you and your feedback is invaluable to us, and we appreciate your understanding as we work diligently to improve the care we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Supremacy Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Supremacy Care Services Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Supremacy Care Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2022
Caring
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Supremacy Care Services Ltd to verify any information. View our terms and conditions. Supremacy Care Services Ltd has a Basic Service – more info.
