First Choice Home Care (Norwich)

1st Floor, Barton Way, Norwich NR1 1DL
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9.0 6 Reviews
  • First Choice Home Care (Norwich), Norwich
First Choice Home Care Norwich branch work with a variety of complex service users including those with Mental Health issues, learning disabilities, drug/alcohol abuse histories, various physical disabilities, and challenging behaviours. They also work with families where a physical or mental need had been identified to support families to stay together and live independent lives.

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Care Provided by First Choice Home Care (Norwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Becky Genn (Registered Manager)

First Choice Home Care (Norwich) Reviews (6)

9.0

First Choice Home Care (Norwich) has a Review Score of 9.0 (9.000) out of 10, based on 4 reviews in the last 2 years. Over all time First Choice Home Care (Norwich) has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
1
2
4
2

Review from L R (Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R O (Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy the carer visiting and playing together and I always win.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few members of staff who I get on really well with and can trust enough to talk to about things that are bothering me.
They have helped me to understand my health conditions
and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maxine B (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marcelle B (Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care/support agency I have ever had. Wonderful staff and management who went the extra mile daily. I cannot praise them enough. My life became 100% better. I would recommend First Choice Norwich to anyone needing support and care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma L (Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything you could ask for and more. After an awful care company, it was such a relief when I found a good one. Mental and physical problems but nothing was too much trouble, brilliant care and attention and they always make me smile on my bad days. Lovely caring staff and recommend to anybody.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for First Choice Home Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for First Choice Home Care (Norwich) is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Choice Home Care (Norwich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Becky

Becky Genn

Job Title: Registered Manager

Joined: 2022

What’s your favourite part of your job?


Even just making a small difference to someone's life is the most enjoyable part.


What made you choose First Choice?


This is one of the best teams I've worked with in terms of their supportiveness, always willing to help me succeed in my job.


Frequently Asked Questions about First Choice Home Care (Norwich)

What Type of Services does First Choice Home Care (Norwich) offer?

First Choice Home Care (Norwich) offers Home Care.

How many Carers does First Choice Home Care (Norwich) employ?

First Choice Home Care (Norwich) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care (Norwich) to verify any information. View our terms and conditions. First Choice Home Care (Norwich) has an Enhanced Service – more info.