Sure Healthcare (Leeds)

20 Howley Business Park, Morley, Leeds LS27 0BZ
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9.7 7 Reviews
  • Sure Healthcare (Leeds), Leeds
Sure Healthcare offers a variety of home care services to help people with care needs manage better at home and stay independent.

Providing peace of mind to clients, Sure Healthcare and its friendly and professional staff can help with personal care, shopping, companionship, domestic duties and more.

Sure Healthcare aims to deliver a proactive and professional service at all times and work in close partnership with all clients to gain a full understanding of their needs.

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Care Provided by Sure Healthcare (Leeds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lindsey Holdsworth (Manager)
  • Admission Criteria
    • We aim to cover all calls 30 mins and above

Funding & Fees Guide for Sure Healthcare (Leeds)

  • Prices

  • £18.00

Sure Healthcare (Leeds) Reviews (7)

9.7

Sure Healthcare (Leeds) has a Review Score of 9.7 (9.652) out of 10, based on 7 reviews in the last 2 years. Over all time Sure Healthcare (Leeds) has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
2
5
7
0

Review from J W (Son of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank this team enough for what they do for us take excellent care of my mum she has dementia and staff engage with her which is so important and mum is much happier after staff have been. She gets on so well with all of them I would not be able to work if it wasn't for staff. Very confident
and pleased leaving mum's care to all the team. Fantastic job. Thanks to all of you

Reply from Lindsey Holdsworth, RM at Sure Healthcare (Leeds)

Thank you for your kind words. I will share this with the team Kind regards Lindsey


Staff

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Management

Treated with Dignity

Value for Money

Review from Angela P (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service is 5 stars, from the management down to the individual carers. The system caters for medical support when required and emergencies when needed. The carers will support in other areas also like fetching items from the local shop.

Reply from Lindsey Holdsworth, RM at Sure Healthcare (Leeds)

Thank you for your kind words. I will share this with the team.Kind regards Lindsey Holdsworth


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Review from Kathryn K (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia & Alzheimer's and I live over an hour away. When it became apparent that we would need some help in order to give her partner (and her main carer) some respite so he could get out, I was issued with a list of agencies that we could contact. I am so pleased I chose Sure Healthcare.
From the initial meeting and subsequent interactions with management and carers, it's clear that they actually want the best for my mum and they endeavour to provide continuity of care.
Lines of communication are open and excellent.
I would not hesitate to recommend them to anyone who finds themselves in a similar situation.

Reply from Lindsey Holdsworth, RM at Sure Healthcare (Leeds)

Thank you for your kind words. I will share this with the team. Kind regards Lindsey Holdsworth


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Review from Jean J (Sister of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we have had with Sure Health Care has been excellent no complaints at all about the standard of care they give. The staff has been second to none my sister was well cared for and accepted the care the staff gave. It was reassuring to me that my sister was accepting of the help they took
time and gave encouragement to her so she could do as much as possible herself. To both my brother-in-law and myself they were both friendly and polite and were always they with a smile. I would highly recommend sure healthcare to anyone who needs care.

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Treated with Dignity

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Review from Steve C (Husband of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service would be recommended to anyone, the staff is professional, friendly, knowledgeable, courteous, and trustworthy, and their friendly approach soon puts you at ease, they have made my wife’s life a lot easier and comfortable.

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Review from Florence R (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Sure Healthcare has so far been pleasant. I have found the staff that come to see me to asses me very thorough and have listened to my needs. My carers are very lovely, listen to me and are gentle. All in all, lovely.

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Review from Janice N (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really pleasant and helpful; they always go the extra mile to help my mum. They treat her with dignity and respect and always make sure she is comfortable - she really looks forward to their daily visits.

Reply from Will Draper, Director at Sure Healthcare (Leeds)

Thank you for your lovely feedback; we're delighted to hear that your mum enjoys our visits so much. We will be sure to pass this on to the wider team!


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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Sure Healthcare (Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Sure Healthcare (Leeds) is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) ) ÷ 42 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sure Healthcare (Leeds) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Sure Healthcare (Leeds)

What Type of Services does Sure Healthcare (Leeds) offer?

Sure Healthcare (Leeds) offers Home Care.

How many Carers does Sure Healthcare (Leeds) employ?

Sure Healthcare (Leeds) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sure Healthcare (Leeds) to verify any information. View our terms and conditions. Sure Healthcare (Leeds) has a Platinum Service – more info.