Abbots Care Ltd (Buckinghamshire)

Cressex Enterprise Centre, Lincoln Road, Cressex Business Park, High Wycombe HP12 3RL
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9.0 5 Reviews
  • Abbots Care Ltd (Buckinghamshire), High Wycombe
Abbots Care provides home care and live-in care services across Buckinghamshire and ensures loved ones are in the most trusted hands.

With 30 years of experience in the home care industry, everyone can rest assured that loved ones will receive the highest quality of support and care.

Abbots Care has highly trained staff experienced in providing professional and compassionate care and with access to specialist training pathways, career development opportunities and well-being support.

Abbots Care is accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for its consistent, high-quality services.

Whatever the needs, Abbots Care is there to ensure everyone can stay in the comfort of their own home, maintain their independence and continue to be around their friends and family.

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Care Provided by Abbots Care Ltd (Buckinghamshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Jazzmine Mace (Branch Manager)

Funding & Fees Guide for Abbots Care Ltd (Buckinghamshire)

  • Prices

  • £18.83 for a 30-minute visit
    £25.11 for a 45-minute visit
    £31.39 for an hourly visit

  • Please note: Fees vary depending on the Client's requirements.


Abbots Care Ltd (Buckinghamshire) Reviews (5)

9.0

Abbots Care Ltd (Buckinghamshire) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Abbots Care Ltd (Buckinghamshire) has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
2
3
3
2

Review from T C (Son of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care came out on the same day as a call asking for support, did an assessment and started up a package the same day. Carers were flexible and kind in working with Dad on getting used to having support and Abbots were brilliant when we had to alter the care when Dad went to hospital and then to
a care home. Despite lots of quick changes and only a short period of support, we were treated as valuable customers and the care about Dad's change in health was sincere. The App also helped the family to know who was coming and how he was which was so reassuring. I would use them again if needed.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Buckinghamshire)

Thank you so much for sharing your experience with us. We're delighted to hear that our team could provide the support and care your dad needed, especially in a short time frame. It's incredibly rewarding to know that we were able to go above and beyond to meet his needs. We're also pleased that the Care Circle app brought you peace of mind, it's designed to keep families connected and informed, and it's wonderful to know it made a difference for you. Thank you once again for taking the time to leave a review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Stepdaughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt and helpful response to enquiries and requests regarding home care for my stepfather. The carer's are kind, polite, patient and very good. Making contact with the company is easy and always reassuring - nothing is a problem eg a carer is available at very short notice if necessary or if sudden
changes need to be made. Worry and any anxiety is swept away by the helpful, calm staff.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Buckinghamshire)

Thank you for taking the time to leave a review. It's wonderful to hear that you've had a positive experience with Abbots Care and that your stepfather is receiving the very best care from our team.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter-in-law of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend. Lovely friendly carers go above and beyond to help my mother-in-law. Help out with anything, nothing is too much trouble for them.
Very easy to deal with, correspondence answered immediately if needed.
Have made my life easier and my mother -in-laws life so much better.
Thank
you to all.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Buckinghamshire)

We appreciate you taking the time to share your feedback with us, we value all feedback as this helps us to improve our service. It's wonderful to learn that you're truly satisfied with the care your Mother-in-law is receiving and it's great to hear our team is surpassing your expectations.


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Management

Treated with Dignity

Value for Money

Review from Wendy S (Daughter of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the care provided, having recently moved from daily care to 24-7 live-in care services. Compassionate and diligent carers who genuinely care about their client and provide care that retains client dignity.

Reply from Vicki Clark, Marketing Manager at Abbots Care Ltd (Buckinghamshire)

Thank you very much for taking the time to provide feedback on the service you are receiving from Abbots Care, I have passed your comments onto the relevant department.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqui (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care have been looking after my Dad for over a year now. The staff are all friendly and treat him with respect and kindness. My Dad has a degenerative condition so his needs have changed throughout the year and the care team adapt to this really well and professionally.

Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Buckinghamshire)

Thank you very much for your kind review, and we hope your father is keeping well. Our fully trained and qualified care workers always have respect for all our service users and most importantly, love keeping the smiles on their faces!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Abbots Care Ltd (Buckinghamshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Abbots Care Ltd (Buckinghamshire) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Buckinghamshire) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (4)

Camille

Camille Leavold

Job Title: CEO and Co-Founder

Joined: 1995

I have worked in the health and social care environment since 1988, as a Support Worker with adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am responsible for Abbots Care Ltd. I am an NVQ assessor,
a back-care trainer and have a Registered Managers Award in Care.


Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.


Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfilment in delivering compassionate care that enhances individuals’ quality of life


Jazzmine

Jazzmine Mace

Job Title: Registered Manager

Joined: 2013

I have been with Abbots Care for 10 years now and I am the Registered Manager for our Buckinghamshire branch.


In 2023 our Buckinghamshire branch underwent a rigorous inspection by the Care Quality Commission (CQC) for the first time and we are happy to report we secured a well-deserved rating of “Good”. We are absolutely thrilled with this remarkable achievement, as it marks a significant milestone for Abbots Care.


Frequently Asked Questions about Abbots Care Ltd (Buckinghamshire)

What Type of Services does Abbots Care Ltd (Buckinghamshire) offer?

Abbots Care Ltd (Buckinghamshire) offers Home Care.

How many Carers does Abbots Care Ltd (Buckinghamshire) employ?

Abbots Care Ltd (Buckinghamshire) employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Buckinghamshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Buckinghamshire) has a Platinum Service – more info.